Tech Control Facility (TCF) Operations, Lead

GCA; Arlington (VA); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Competitive Compensation

Paid Time Off including federal holidays

Life and AD&D Insurance

401(k) Savings and company match

Job summary

GCA in Arlington, Virginia is seeking a Tech Control Facility Operations Lead to oversee daily performance and operational readiness of Tech Control Facilities. The role requires managing secure communications, leading technical teams, and ensuring adherence to applicable standards.

The ideal candidate will have a Bachelor's degree in an IT-related field or equivalent experience, a minimum of 5 years in the field, and necessary certifications. Benefits include competitive compensation and comprehensive health coverage.

Qualifications

• Education: Bachelor's degree in an IT-related field or a minimum of 5 years of equivalent experience.
• Experience: At least 5 years managing and operating cryptographic facilities.
• Certifications: Registered Communications Distribution Designer (RCDD); DoD IAT Level II certification.

Responsibilities

• Direct and oversee daily operations within the Tech Control Facility (TCF).
• Supervise Tier II Help Desk and Tier III technical support personnel.
• Ensure high availability and operational integrity of network components.

Skills

Management of Tech Control Facilities

Communication Skills

Technical Troubleshooting

Education

Bachelor's degree in IT or equivalent experience

Tools

Telecommunications Circuits

Encryption Hardware

Tech Control Systems

Job description

Tech Control Facility Operations Lead

Geospatial and Cloud Analytics (GCA) is seeking a Lead to oversee the day‑to‑day performance, operational readiness, and modernization of Tech Control Facilities (TCF) and supporting infrastructure at a federal client site.

The Lead will ensure the continuous availability of secure communications across all classification levels, provide leadership to Tier II and Tier III technical teams, and ensure strict adherence to DISAC 310-175-9 and applicable standards. The selected individual will work closely with internal stakeholders and senior Government leadership to manage, maintain, and enhance mission‑critical network assets.

Primary Responsibilities

• Direct and oversee daily operations within the Tech Control Facility (TCF).
• Supervise Tier II Help Desk and Tier III technical support personnel to ensure service level agreement (SLA) compliance.
• Ensure high availability and operational integrity of network components, including switches, encryption devices, circuits, and consoles.
• Manage incident response workflows, technical troubleshooting, and resolution efforts.
• Maintain accurate and current documentation, SOPs, and operational logs.
• Lead activities related to the maintenance and restoration of transmission paths and facilities.

Minimum Required Qualifications

• Education: Bachelor’s degree in an IT‑related field or a minimum of 5 years of equivalent experience.
• Experience: At least 5 years managing and operating cryptographic facilities.
• Certifications: Registered Communications Distribution Designer (RCDD); DoD IAT Level II certification (e.g., CompTIA Security+).
• Clearance: Active Top Secret clearance with SCI eligibility required at start.

Required Experience and Skills

• Proven ability to manage the operational health of Tech Control Facilities.
• Hands‑on experience with Tech Control systems, including switches, encryption hardware, consoles, and telecommunications circuits.
• Demonstrated experience supervising personnel in environments of similar size and complexity.
• Strong verbal and written communication skills, with the ability to interface effectively with senior management and government officials.
• In‑depth knowledge of Tier II Help Desk operations and compliance with DISAC 310-175-9 standards.
• Ability to lead technical direction, coordination, and resolution efforts necessary to maintain robust and resilient communications infrastructure.

Benefits

• Competitive Compensation
• Paid Time Off includes 10 federal holidays and 15 additional days.
• Bereavement Leave
• Parental Leave
• PTO Cash Out
• Company Paid STD and LTD
• Life and AD&D Insurance
• 70% employer‑paid Medical, Prescription, Dental, and Vision Coverage
• 401(k) Savings and company match
• Employee referral program