Tech-BAIN Service Reliability Engineer – Nashville, Tennessee

Universal Music Group; Nashville (TN); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Medical Coverage

Dental Coverage

Vision Coverage

Mental Health Coverage

Fertility Coverage

Wellbeing Reimbursements

Student Loan Assistance

Tuition Reimbursement

401(k) with vesting

Flexible PTO

Winter Break (2 weeks)

Company Holidays (10)

Summer Fridays

Parental Leave

Job summary

Universal Music Group is seeking a Service Reliability Engineer in Nashville to ensure the reliability, performance, and scalability of critical global systems. You will blend software engineering with operations, building observability, automating tasks, and supporting CI/CD pipelines.

You will join Global Technical Operations, collaborating with development, infrastructure, and security teams to embed SRE practices, manage incidents, and improve service delivery at scale.

Qualifications

• Experience administering Linux/Windows in large-scale environments.
• Proficiency in at least one programming language (Python/Go/Java).
• Hands-on with cloud platforms (AWS preferred).
• Knowledge of networking, containers, and IaC concepts.
• Experience with monitoring/observability tools and incident response.

Responsibilities

• Design, build, and maintain availability, scalability, and performance of critical services.
• Develop monitoring/alerting/observability systems for rapid issue detection.
• Automate operational tasks, CI/CD integrations, and deployments.
• Participate in on-call rotation and lead post-incident reviews.
• Collaborate with engineering and IT to embed SRE best practices.

Skills

Linux/Windows

Programming

AWS

Networking

Kubernetes

Infrastructure as Code

Monitoring

Communication

Education

Bachelor's degree

Tools

AWS

Kubernetes

Terraform

Ansible

Prometheus

Grafana

Datadog

Splunk

Dynatrace

Job description

## Tech-BAIN Service Reliability EngineerApply: Nashville, Tennessee: Full time: Posted Today: UMG-26662We are UMG, the Universal Music Group. We are the world’s leading music company. In everything we do, we are committed to artistry, innovation and entrepreneurship. We own and operate a broad array of businesses engaged in recorded music, music publishing, merchandising, and audiovisual content in more than 60 countries. We identify and develop recording artists and songwriters, and we produce, distribute and promote the most critically acclaimed and commercially successful music to delight and entertain fans around the world.Title: Service Reliability Engineer (SRE)Business Unit: UMG Corporate ITWork Location: Nashville, TNDepartment: Global Technical OperationsReports To: Technical Operations Director AMERFLSA\\*:\\*Exempt or non-exempt determination will be made by Corporate Legal based on job functions and responsibilities# Job Summary:We are UMG, the Universal Music Group. We are the world’s leading music company. In everything we do, we are committed to artistry, innovation and entrepreneurship. We own and operate a broad array of businesses engaged in recorded music, music publishing, merchandising, and audiovisual content in more than 60 countries. We identify and develop recording artists and songwriters, and we produce, distribute and promote the most critically acclaimed and commercially successful music to delight and entertain fans around the world.As a key member of our Global Technical Operations team, you will be responsible for the reliability, scalability, and performance of the critical systems that power a global enterprise. By blending a software engineering mindset with operational expertise, you will engineer solutions that improve system reliability, automate complex processes, and reduce manual toil. You will be an essential partner to our development, infrastructure, and security teams, driving a culture of resilience and continuous improvement across the organization.As a Site Reliability Engineer, you won't just be supporting systems; you'll be ensuring the services that connect artists and fans around the globe are always on.# Job Functions:**Key Responsibilities****System Reliability & Performance*** Design, build, and maintain the availability, scalability, and performance of critical services.* Develop and maintain robust monitoring, alerting, and observability systems (e.g., using AWS CloudWatch, Dynatrace) to ensure rapid issue detection and resolution.* Monitor infrastructure capacity and performance, providing analysis and suggestions for service delivery improvement.**Automation & Efficiency*** Drive the automation of repetitive operational tasks, including infrastructure provisioning, deployments, and scaling.* Create and maintain scripts and custom code to support and enhance our operational toolset.* Support and optimize CI/CD pipelines to improve deployment speed and reliability.**Incident Management & Collaboration*** Participate in an on-call rotation to troubleshoot and mitigate production incidents.* Lead post-incident reviews and root cause analyses to implement lasting solutions.* Partner with engineering and IT stakeholders to embed SRE best practices (SLOs, error budgets) into the design and development lifecycle.# Job Requirements:Required Experience & Skills:* A strong background in systems administration (Linux/Windows) in a large-scale environment.* Proficiency in at least one programming language (e.g., Python, Go, Java).* Hands-on experience with a major cloud platform (AWS, GCP, or Azure), with a high preference for AWS.* Solid understanding of networking, containers (Docker, Kubernetes), and Infrastructure as Code (e.g., Terraform, Ansible).* Experience with modern monitoring and observability tools (e.g., Prometheus, Grafana, Datadog, Splunk, Dynatrace).* Proven analytical and problem-solving abilities with experience in a high-pressure environment.* Excellent communication skills and the ability to foster a collaborative team environment.Preferred Experience & Skills:* Bachelor's degree in an IT-related field.* Experience managing large-scale, distributed systems for a global organization.* Familiarity with IT governance standards like ITIL.* Direct experience with ServiceNow for IT service management.* Knowledge of chaos engineering, resilience testing, and advanced capacity planning.Universal Music Group is an Equal Opportunity Employer.# DisclaimerThis job description only provides an overview of job responsibilities that are subject to change.**Perks Playlist:**Join an entrepreneurial, global organization where authenticity, boldness, creativity, connection, drive, and insight aren’t just values—they’re how we work every day. Here are some of the ways we support you along the way (and just a few of the benefits we offer):* Comprehensive medical, dental, and vision coverage* Including 100% coverage for out-patient in-network mental health services* Fertility coverage for eligible medical plan participants* Wellbeing reimbursements for fitness classes, spa treatments, meal services, travel, and so much more (up to $720/year)* Student Loan Repayment Assistance and Tuition Reimbursement* **401(k) with 100% immediate vesting** on the first 5% of your contributions, plus an additional UMG contributionA variety of ways to prioritize much-needed time away from work including:* Flexible Paid Time Off (PTO) for exempt employees* 3-weeks PTO for non-exempt employees* 2-weeks paid Winter Break* 10 Company Holidays (including Juneteenth and Wellbeing Day)* Summer Fridays (between Memorial Day and Labor Day)* Generous paid parental leave for every type of parentCheck out our full overview of benefits on the Perks Playlist page of the career site.