Teams Voice Analyst

Rhian_Convatec; United States; Remote; USD 80,000 - 100,000; Full time

Job summary

A leading company in medical technology seeks a Teams Voice Analyst to support and manage integrated communication solutions at an enterprise level. The role requires expertise in telecommunications, Microsoft Teams, and troubleshooting of VoIP technologies, offering a competitive salary and benefits.

Benefits

Annual global incentive plan-bonus

Stable employer

Career opportunities for internal employees

Training and development programs

Referral bonus system

Qualifications

• Experience with Microsoft Teams, Microsoft 365, and PowerShell.
• Familiar with telecommunication technologies.
• Knowledge of audio/video conferencing and voice migration.

Responsibilities

• Support planning, designing, configuring and maintaining integrated communication solutions.
• Act on Teams Voice issues and ensure customers stay informed.
• Create technical articles for better customer understanding.

Skills

VoIP

Networking

Troubleshooting

Communication

Education

1+ years voice/VOIP technical support

1+ years technical support in Teams Voice

Knowledge of Office 365 technologies

Job description

Pioneering trusted medical solutions to improve the lives we touch: Unomedical s.r.o. is a member of Convatec which is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence care, and infusion care. With around 10,000 colleagues, we provide our products and services in almost 100 countries, united by a promise to be forever caring. Our solutions provide a range of benefits, from infection prevention and protection of at-risk skin, to improved patient outcomes and reduced care costs. Convatec’s revenues in 2023 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC). To learn more about Convatec, please visit http://www.convatecgroup.com


Place of work: Slovakia (Remote)

Wage (gross) and other rewards: minimum 1.600€ / monthly (depending on experiences and quality of the candidate) + annual global incentive plan-bonus and other benefits in compliance with social benefit program of the company

Contract type: Full-time

Start date: By agreement

As a Teams Voice Analyst you will support planning , design ing , configure, maintain , and troubleshoot an integrated communications solution at an Enterprize level organization. You should be able to understand technical architecture and designs for communication solutions.

You will be familiar with telecommunication technologies and ha ve experience in Microsoft Teams, Microsoft 365, and PowerShell . You must be able to support the deploy ment and configuration of Microsoft Teams Phone with PSTN connectivity through Direct Routing, Operator Connect, and Teams Calling Plans as well as configure Teams-certified devices, audio/video conferencing, and voice migration.

Key r esponsibilities

• Act on Teams Voice issues and contacts customers to understand issue. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, performance traces) to help resolve customer issues.

• Creates technical articles or knowledge base (e.g., edits or creates news/knowledge- base articles) that is internal or customer facing for better customer understand.

• Performs product troubleshooting and remediation when needed.

• Supports Incident teams to drive incident resolution for configuration or other service deficiencies impacting customers .

• Collaborates on cross-team and cross-product technical issues by working with resources from other groups including support engineering groups, pro ject groups, services team as needed to resolve complex customer issues.

Key r equirements

• Preferred Microsoft Technology Certifications such as MS-740, MS- 700 and MS-721

• Preferred k nowledge of networking, VoIP, experience with underlying technologies such as: Routing & Switching Protocols, TCP/IP, DNS, QoS, SIP or VLANs, and WAN protocols and technologies .

Education / Qualifications

• 1 + year ’ s voice/VOIP technical support

• 1 + year ’ s technical support in Teams Voice

• Experience working with Windows Server, Active Directory, IIS, SQL Server, Exchange Server

• Knowledge of Office 365 technologies – particularly, Skype for Business and Microsoft Teams

• Experience in Office 365 Authentication and voice offerings

Travel Requirement s

Not applicable.

Language s

• Speaking: Yes English *

• Writing/ Reading: Yes English *

* additional languages as required or nice to have

Working c onditions

Fully remotework from home - Attendance in the office will be required for company events.

Note: Please send your CV only in English language.

Employee perks, benefits:

• Annual global incentive plan-bonus

• Large corporation with representation and manufacturing plants in the world

• Stable employer in Slovakia, Košice region

• Corporate culture – Underpinning everything we do are our values:

• - Improve care

• - Deliver results

• - Grow together

• - Own it

• - Do what´s right

• Introduction program according to company standards

• Development trainings

• Career opportunities for internal employees

• Referral bonus system

• Recognition program

• Supplementary pension plan after the trial period with the employer's contribution

• Social fund (various support and perks for employees)

Our products make a big difference every day. So will your contribution. The work you do will mean more, because it’ll make things better for your team, our business or our customers’ lives. It’ll inspire you to deliver to your very best. And we’ll be right behind you when you do.

This is a challenge more worthwhile.

This is work that’ll move you.

#LI-VC1

#LI-Remote

#ForeverCaring

Company:

Unomedicals.r.o. (member of the global company Convatec)
Priemyselný park 3
071 01 Michalovce, Slovakia

Email: [e-mail]
convatec.sk | convatecgroup.com | careers.convatec.com

Beware of scams online or from individuals claiming to represent ConvaTec

A formal recruitment process is required for all our opportunities prior to any offer of employment. This will include an interview confirmed by an official ConvaTec email address.

If you receive a suspicious approach over social media, text message, email or phone call about recruitment at ConvaTec, do not disclose any personal information or pay any fees whatsoever. If you’re unsure, please contact us at [e-mail].

Dajte si pozor na podvody online alebo od jednotlivcov, ktorí tvrdia, že zastupujú spoločnosť ConvaTec

Pred akoukoľvek ponukou práce, sa vyžaduje formálny náborový process, pre všetky naše pracovné príležitosti.

To bude zahŕňať, pracovný pohovor potvrdený oficiálnou e-mailovou adresou spoločnosti ConvaTec.

Ak Vás osloví podozrivý kontakt cez sociálne médiá, textovú správu, e-mail, alebo telefonát, o nábore v spoločnosti ConvaTec, nezverejňujte žiadne osobné údaje, ani neplaťte žiadne poplatky.

Ak si nie ste istí, kontaktujte nás na adrese [e-mail].

Equal opportunities

ConvaTec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.

Rovnaké príležitosti

ConvaTec poskytuje rovnaké pracovné príležitosti, pre všetkých súčasných zamestnancov a uchádzačov o zamestnanie. Táto politika znamená, že nikto nebude diskriminovaný z dôvodu rasy, náboženstva, vierovyznania, farby pleti, národnostného pôvodu, národnosti, občianstva, pôvodu, pohlavia, veku, rodinného stavu, fyzického alebo mentálneho postihnutia, citovej, alebo sexuálnej orientácie, rodovej identity, vojenského statusu, alebo statusu veterána, genetických predisponujúcich vlastnosti, alebo z akéhokoľvek iného dôvodu, zakázaným zákonom.

Notice to Agency and Search Firm Representatives

ConvaTec is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any ConvaTec employee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of ConvaTec. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.

Upozornenie pre zástupcov agentúr a vyhľadávacích spoločností

Spoločnosť ConvaTec neprijíma nevyžiadané životopisy od agentúr a/alebo vyhľadávacích spoločností pre túto pracovnú ponuku. Životopisy predložené akémukoľvek zamestnancovi spoločnosti ConvaTec, treťou stranou, ako sú agentúry a/alebo vyhľadávacie spoločnosti, bez platnej písomnej a podpísanej zmluvy o vyhľadávaní, sa stanú výhradným vlastníctvom spoločnosti ConvaTec.

Already a ConvaTec employee?

If you are an active employee at ConvaTec, please do not apply here. Go to the Career Worklet on your Workday home page and View "ConvaTec Internal Career Site - Find Jobs". Thank you!

Ste už zamestnancom spoločnosti ConvaTec?

Ak ste aktívnym zamestnancom spoločnosti ConvaTec, prosím, neaplikujte tadiaľto. Prejdite na stránku pracovných príležitosti, na svojej domovskej stránke Workday a zobrazte si „Interná kariérna stránka spoločnosti ConvaTec – Nájsť pracovné miesta“. Ďakujeme!

Only candidates who meet our requirements will be invited for the interview. Data of not selected candidates will be deleted in compliance with GDPR and data protection law .
Information about personal data processing of job seekers is located on link : https://www.convatec.com/sk-sk/o-nas/kariera/

Na osobný pohovor budú pozvaní uchádzači, ktorí spĺňajú naše požiadavky. Materiály neoslovených uchádzačov budú v súlade s nariadením GDPR a so zákonom o ochrane osobných údajov skartované.
Informácia o spracúvaní osobných údajov uchádzačov o zamestnanie sa nachádza na: https://www.convatec.com/sk-sk/o-nas/kariera/