Teamlead Credit Collection

ECS; White (PA); On-site; Full time

Benefits offered by this job

Attractive remuneration

Fringe benefits

Opportunities for professional development

Dynamic work environment

Childcare at headquarters in Zeebrugge

Job summary

A leading logistics firm in Pennsylvania seeks an operational Team Lead Collections to oversee the credit collection team. You will be responsible for managing day-to-day operations, enhancing cash flow, and ensuring smooth case handling in collaboration with Sales and Finance. Ideal candidates will have experience in Collections, strong communication skills, and a hands-on mindset. Join us for an opportunity to lead within a dynamic and nurturing work environment, offering attractive benefits and professional growth.

Qualifications

• Experience in a financial position related to credit control or collections.
• Ambition to move into management roles.
• Ability to communicate effectively and focus on customer satisfaction.
• Familiarity with KPIs and process improvement.

Responsibilities

• Manage and coach the credit collection team.
• Monitor and improve the quality of the collection process.
• Work on process improvements for key performance indicators.
• Serve as the point of contact for escalations.

Skills

Experience in Collections

Management experience

Strong communication skills

Analytical insight

Hands-on mindset

Language skills: Dutch, French, English

Job description

Description

As an operational Team Lead Collections, you are not only responsible for the day-to-day management of the team, but you also actively participate in the operational debt collection process. You are the point of contact for complex cases, monitor the quality of follow-up and ensure that the team works with focus and energy every day. You combine leadership with a hands‑on mentality and contribute directly to improving cash flow and customer relations.

Your Role And Responsibilities

• You will manage the credit collection team and coach and support them in their daily work.
• You will monitor the quality of the collection process and provide support in complex cases.
• You actively work on process improvements and implement optimisations.
• You analyse payment behaviour and initiate process improvements for KPIs such as DSO, ageing and dispute follow‑up.
• You are the point of contact for escalations and structural solutions.
• You maintain close contact with Sales, Customer Service and Finance to ensure cases are handled smoothly.

What’s in it for you?

• A varied position with both operational and managerial responsibilities.
• Plenty of room for improvement, initiative and professional development.
• A warm and committed team that is ready for your leadership.

Jouw profiel

• Experience in Collections, Credit Control or a similar financial position.
• Management experience or the ambition to take the next step.
• A hands‑on mindset: you roll up your sleeves and work alongside your team.
• Strong communication skills and a combination of customer focus and decisiveness.
• Analytical insight and affinity with KPIs and process improvement.
• You like structure, think in terms of solutions and know how to motivate people.
• Language skills: Dutch, French and English; German is a plus.

Apply online

Ready to take your career to the next level? Dive into the world of logistics at ECS, the beating heart of the port of Zeebrugge. As a leading player in the logistics sector, we offer you not just any job, but an opportunity for personal growth, innovation and international connections!

Our offer

• Work environment: step into a dynamic and innovative work environment, with the values of a family business
• Conditions: enjoy attractive remuneration and working conditions, complemented by fringe benefits
• Growth: discover numerous career opportunities and build your future within ECS
• Development: get opportunities to further develop your knowledge and skills through numerous internal and external training courses
• Culture: join a corporate culture where wellbeing is key
• Activities: take part in fun activities and sports sessions after work
• Childcare (only headquarters in Zeebrugge): take advantage of our in-house childcare for a perfect work‑life balance

Ready for a new challenge?

Apply now and take your first step towards a new career!