Team Trainer & Call Coach: Build Skills & Quality

Mutual of Omaha Mortgage; Irvine (CA); Hybrid; USD 60,000 - 85,000; Full time

Benefits offered by this job

Vacation hours

Paid Sick Time

401K with employer match

Company Paid Life Insurance

Vision Coverage

Job summary

A leading mortgage service provider is seeking an Assistant Team Trainer & Quality Coach to develop talent and ensure service excellence. This hybrid role involves designing training content, coaching staff, and monitoring call quality. Ideal candidates have over a year of call coaching experience and a background in financial services. This position offers excellent growth potential and a comprehensive benefits package.

Qualifications

• 1+ year of call coaching, training, or sales enablement experience.
• Experience in consumer lending, financial services, or call center operations is a plus.
• Detail-oriented, highly organized, and adaptable.

Responsibilities

• Review and monitor calls for compliance and customer experience.
• Provide real-time coaching to improve sales and service performance.
• Design and deliver engaging training sessions.

Skills

Call coaching experience

Strong facilitation skills

Communication skills

Organizational skills

Job description

A leading mortgage service provider is seeking an Assistant Team Trainer & Quality Coach to develop talent and ensure service excellence. This hybrid role involves designing training content, coaching staff, and monitoring call quality. Ideal candidates have over a year of call coaching experience and a background in financial services. This position offers excellent growth potential and a comprehensive benefits package.