Team Support Staff - Treetops Clinic (Pediatric Center)

Pine Rest Christian Mental Health Svc; Grand Rapids (MI); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, Vision, Dental, and Wellness

403(b) Retirement Savings Plan

Loan Forgiveness/Tuition Reimbursement

Competitive PTO packages

Job summary

Pine Rest Christian Mental Health Svc is seeking detail-oriented Team Support Staff in Grand Rapids to provide administrative and operational support across hospital, residential, and outpatient settings. You will handle clerical tasks, scheduling, records management, and customer service while upholding a recovery-focused care environment.

The role emphasizes accuracy, discretion, and collaboration with interdisciplinary teams, with pay based on education and experience.

Qualifications

• High School Diploma or equivalent required.
• Minimum of one year of related administrative or support experience preferred.
• Experience with Microsoft Office applications preferred.
• Strong organizational, communication, and customer service skills.
• Ability to prioritize tasks and manage workflow independently.
• Ability to work collaboratively within an interdisciplinary team.
• Commitment to culturally inclusive, compassionate service.
• Valid Michigan driver's license may be required.

Responsibilities

• Provide front-office and administrative support in person and by phone, including greeting visitors, answering and routing calls, and responding to inquiries professionally.
• Maintain calendars, schedules, department records, medical records, and confidential files with accuracy and discretion.
• Perform data entry, filing, scanning, document management, and transcription or editing of correspondence as needed.
• Support clinical and program staff with documentation, transition clinic assistance, and general office coordination.
• Release medical information in accordance with policy to support continuity of care, billing, and insurance requirements.
• Assist persons served with account questions, balance inquiries, and service charges; collect and verify payments and balance daily cash sheets when assigned.
• Order office supplies and support day-to-day office operations in a fast-paced or high-stress environment.
• Promote a respectful, customer-focused environment aligned with Pine Rest's Model of Care; role model professionalism, integrity, and organizational values.
• Maintain required training and competencies and perform additional duties as assigned.

Skills

Microsoft Office

Organizational skills

Communication skills

Customer service skills

Task prioritization

Independent work

Interdisciplinary teamwork

Cultural inclusivity commitment

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Cost Center 280 OP Treetops Clinic Scheduled Weekly Hours 40 Work Shift First Shift (United States of America) Shift & Status Team Support Staff Grand Rapids, MI

We are seeking detail-oriented and service-focused Team Support Staff to provide administrative and operational support to programs within Hospital, Residential, and Outpatient settings. This role supports daily operations through clerical, scheduling, records management, and customer service activities while promoting a professional, person-centered, and recovery-focused environment.

Company Benefits:

• Medical, Vision, Dental, and Wellness Plans
• Competitive Front Loaded PTO Packages
• 403(b) Retirement Savings Plan
• Loan Forgiveness/Tuition Reimbursement (For Eligible Positions)

Team Support Staff Key Responsibilities:

• Provide front-office and administrative support in person and by phone, including greeting visitors, answering and routing calls, and responding to inquiries professionally
• Maintain calendars, schedules, department records, medical records, and confidential files with accuracy and discretion
• Perform data entry, filing, scanning, document management, and transcription or editing of correspondence as needed
• Support clinical and program staff with documentation, transition clinic assistance, and general office coordination
• Release medical information in accordance with policy to support continuity of care, billing, and insurance requirements
• Assist persons served with account questions, balance inquiries, and service charges; collect and verify payments and balance daily cash sheets when assigned
• Order office supplies and support day-to-day office operations in a fast-paced or high-stress environment
• Promote a respectful, customer-focused environment aligned with Pine Rest's Model of Care; role model professionalism, integrity, and organizational values
• Maintain required training and competencies and perform additional duties as assigned

Team Support Staff Qualifications:

• High School Diploma or equivalent required
• Minimum of one year of related administrative or support experience preferred
• Experience with Microsoft Office applications preferred
• Strong organizational, communication, and customer service skills
• Ability to prioritize tasks and manage workflow independently
• Ability to work collaboratively within an interdisciplinary team
• Commitment to culturally inclusive, compassionate service
• Valid Michigan driver's license may be required

Team Support Staff Additional Details:

• Pay based on education and experience
• Non-Exempt (hourly) position
• Schedule may vary based on program needs
• Office-based role with minimal exposure to adverse environmental conditions
• Competitive benefits package

Pre-Employment Requirements

Employment is contingent upon successful completion of a background check, education verification, and drug screen.

Equal Opportunity Employer

Pine Rest is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other legally protected characteristic. We are committed to fostering a diverse, equitable, and inclusive workplace.

The equivalent base pay range for this position is $15.57 - $21.79. Your interview and offer letter will specify whether the role is hourly or salaried. Please note that this range does not include potential shift differentials, incentives, or bonuses, which may be part of the total compensation package. Final base pay will be determined based on location, experience, education, certifications, and FTE status.