Team Support Staff - Treetops Clinic (Pediatric Center)

Pine Rest Christian Mental Health Services; Grand Rapids (MI); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

403(b) Retirement Savings Plan

Paid time off

Education reimbursement

Job summary

Pine Rest - Psychiatric Urgent Care in Grand Rapids, MI seeks detail‑oriented Team Support Staff to provide administrative and operational support for Hospital, Residential, and Outpatient programs.

The role handles clerical duties, scheduling, records management, and customer service while upholding a recovery‑focused environment. Includes data entry, confidential file handling, and coordination with clinical staff.

Qualifications

• High School Diploma or equivalent required.
• Minimum of one year of related administrative or support experience preferred.
• Experience with Microsoft Office applications preferred.
• Strong organizational, communication, and customer service skills.
• Ability to prioritize tasks and manage workflow independently.
• Ability to work collaboratively within an interdisciplinary team.
• Commitment to culturally inclusive, compassionate service.

Responsibilities

• Provide front‑office and administrative support in person and by phone, including greeting visitors, answering and routing calls, and responding to inquiries professionally.
• Maintain calendars, schedules, department records, medical records, and confidential files with accuracy and discretion.
• Perform data entry, filing, scanning, document management, and transcription or editing of correspondence as needed.
• Support clinical and program staff with documentation, transition clinic assistance, and general office coordination.
• Release medical information in accordance with policy to support continuity of care, billing, and insurance requirements.
• Assist persons served with account questions, balance inquiries, and service charges; collect and verify payments and balance daily cash sheets when assigned.
• Order office supplies and support day‑to‑day office operations in a fast‑paced or high‑stress environment.
• Promote a respectful, customer‑focused environment aligned with Pine Rest’s Model of Care; role model professionalism, integrity, and organizational values.
• Maintain required training and competencies and perform additional duties as assigned.

Skills

Administrative support

Organizational skills

Communication

Customer service

Team collaboration

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Cost Center280 OP Treetops ClinicScheduled Weekly Hours40Work ShiftFirst Shift (United States of America)Shift & StatusTeam Support StaffGrand Rapids, MIWe are seeking detail‑oriented and service‑focused Team Support Staff to provide administrative and operational support to programs within Hospital, Residential, and Outpatient settings. This role supports daily operations through clerical, scheduling, records management, and customer service activities while promoting a professional, person‑centered, and recovery‑focused environment.Company Benefits:Medical, Vision, Dental, and Wellness PlansCompetitive Front Loaded PTO Packages403(b) Retirement Savings PlanLoan Forgiveness/Tuition Reimbursement (For Eligible Positions)Team Support Staff Key Responsibilities:Provide front‑office and administrative support in person and by phone, including greeting visitors, answering and routing calls, and responding to inquiries professionallyMaintain calendars, schedules, department records, medical records, and confidential files with accuracy and discretionPerform data entry, filing, scanning, document management, and transcription or editing of correspondence as neededSupport clinical and program staff with documentation, transition clinic assistance, and general office coordinationRelease medical information in accordance with policy to support continuity of care, billing, and insurance requirementsAssist persons served with account questions, balance inquiries, and service charges; collect and verify payments and balance daily cash sheets when assignedOrder office supplies and support day‑to‑day office operations in a fast‑paced or high‑stress environmentPromote a respectful, customer‑focused environment aligned with Pine Rest’s Model of Care; role model professionalism, integrity, and organizational valuesMaintain required training and competencies and perform additional duties as assignedTeam Support Staff Qualifications:High School Diploma or equivalent requiredMinimum of one year of related administrative or support experience preferredExperience with Microsoft Office applications preferredStrong organizational, communication, and customer service skillsAbility to prioritize tasks and manage workflow independentlyAbility to work collaboratively within an interdisciplinary teamCommitment to culturally inclusive, compassionate serviceValid Michigan driver’s license may be requiredTeam Support Staff Additional Details:Pay based on education and experienceNon‑Exempt (hourly) positionSchedule may vary based on program needsOffice‑based role with minimal exposure to adverse environmental conditionsCompetitive benefits packagePre-Employment RequirementsEmployment is contingent upon successful completion of a background check, education verification, and drug screen.Equal Opportunity EmployerPine Rest is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other legally protected characteristic. We are committed to fostering a diverse, equitable, and inclusive workplace.The equivalent base pay range for this position is $15.57 - $21.79. Your interview and offer letter will specify whether the role is hourly or salaried. Please note that this range does not include potential shift differentials, incentives, or bonuses, which may be part of the total compensation package. Final base pay will be determined based on location, experience, education, certifications, and FTE status.