Team Support Staff Lead - Campus Clinic (Full-Time)

Pine Rest Christian Mental Health Services; Grand Rapids (MI); Sur place; USD 42 000 - 54 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

Life insurance

403(b) retirement match

Generous PTO

Tuition assistance

Employee Assistance Program

Résumé du poste

Pine Rest Christian Mental Health Services in Grand Rapids, MI is seeking a Team Support Staff Lead to oversee the front staff support team, train new hires, and coordinate schedules. You will provide administrative support, monitor workload, and assist in projects.

The role emphasizes customer service, accuracy, and collaboration with clinical staff. A minimum of 2 years in a lead or mentoring role and a high school diploma are required; the job includes a 40-hour work week with a first shift

Qualifications

• Minimum of 2 years of support staff experience, with progression to lead/mentoring roles.
• High school diploma or equivalent is required.
• Ability to train and orient new and existing front staff.

Responsabilités

• Assist in day-to-day operations of the front staff support team.
• Provide daily administrative support for the front staff team.
• Train or coordinate training and orientation of new and current front staff on procedures and applications.
• Arrange front staff schedules, assign work, monitor workload and coordinate workflow.
• Plan and implement projects assigned by the Supervisor or Clinic Manager.
• Assist in supervising front staff, including performance feedback and development plans.
• Handle front desk duties: greet visitors, answer questions, transfer/screen calls, manage calendars.
• Maintain department files and perform data entry tasks.
• Assist with medical record handling in clinical areas.

Connaissances

Leadership

Training

Mentoring

Formation

High school diploma

Description du poste

Cost Center

306 Campus Clinic

Scheduled Weekly Hours

40

Work Shift

First Shift (United States of America)

What Will You Do?

As a Team Support Staff Lead at Pine Rest, you’ll be part of tight-knit team that believes in the healing power of your expertise and compassion. According to general directives and established departmental and/or Pine Rest Christian Mental Health Services policies and procedures, performs administrative support duties including but not limited to training, creating staff schedules, coverage for other front staff or the team supervisor.
Our Team Support Staff Leads are driven to make an impact in the lives of those we serve and are motivated by the healing they witness first‑hand each day. They are dedicated to excellent customer service, enthusiastic about the care we offer, and foster a sense of belonging and empowerment in a diverse workplace.

Principal Duties And Responsibilities

• Assist in the day-to-day operations of the front staff support team.
• Provide daily administration support for the front staff support team
• Train or coordinate the training and orientation of new front support staff and current front support staff on new procedures and applications.
• Assisting in arranging front support staff schedules, assigning work, monitoring workload and coordinating individual work assignments and the general workflow within the department.
• Plan and implement projects assigned by the Supervisor or Clinic Manager.
• Assist in the supervision of the front support staff as directed by the Supervisor or Clinic Manager. This may include but is not limited to; support in growth and learning during probationary period, providing performance feedback, creation of development plans.
• Offers administrative support through phone and in person including but not limited to the following tasks: greeting and directing visitors or patients, answering questions based on knowledge of department/organization, appropriately transferring and screening calls, maintaining calendars of supervisor(s) and members of the work group, and inputting data in computer system.
• Maintains department specific files that may be sensitive in nature.
• Performs record-keeping duties including the following: sorts, classifies, and files semi-complex records, posts appropriate information onto data entry screens, checks and verifies moderately complex arithmetic data, performs routine computations, creates simple queries or may request reports from other data based systems.
• In clinical areas, maintains medical records, including assisting physicians in completing medical records.
• In clinical areas, releases medical information as necessary and appropriate for continuing medical care, insurance purposes etc.

Education/Experience

• A minimum of 2 years of support staff experience or equivalent work experience demonstrating progression in a lead, training, or mentoring role.
• Position requires completion of high school (or equivalent) diploma.

Benefits

• Medical, dental, vision & life insurance plans
• 403(b) retirement match contribution by Pine Rest
• Generous PTO for full and part time employees
• Tuition assistance & loan forgiveness
• Employee Assistance Program offering many free and discounted services for therapy, legal, accounting, gym membership, etc.
• Partnership with Davenport University provides generous discount on tuition for employees and family members.

Notice

Pine Rest provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

All new employees are subject to a criminal background check and education verification which may include sending a copy of your high school diploma, GED, or college transcripts.

Successful completion of a drug screen prior to employment is also part of our background process.

Pine Rest Christian Mental Health Services requires all employees to receive the COVID-19 vaccinations subject to certain exclusions. Pine Rest is committed to granting reasonable accommodations in accordance with applicable laws.