Team Supervisor - Phoenix Valley, AZ

Consumer Cellular, Inc.; Phoenix, Northern (AZ, KY); Hybrid; USD 55,000 - 77,000; Full time

Benefits offered by this job

Health insurance

Dental & Vision insurance

401(k) match

Paid time off

Holidays

Flexible Spending Accounts

Life Insurance

Long-Term Disability

Employee Assistance Program

Rewards program

Job summary

Consumer Cellular, Inc. in Phoenix seeks a Team Supervisor to lead a 15-person customer service team in daily operations and exceed performance goals.

You will coach, develop, and review staff, monitor calls and communications, partner with HR and Talent Acquisition, and report to the Call Center Manager in a fast-paced environment.

Qualifications

• Minimum 1 year of supervisory/leadership experience in a call center or customer service.
• Ability to work weekends and vary schedules on short notice.
• Excellent written and verbal communication skills.
• Strong MS Office skills and ability to learn new software quickly.
• Ability to coach/train staff and answer inquiries.
• Ability to work independently or in a team.
• Bilingual English/Spanish preferred; fluency test may be required.

Responsibilities

• Coach, motivate, and inspire team members to achieve performance goals.
• Monitor calls and provide feedback to ensure policy adherence.
• Support agents to maximize customer satisfaction.
• Analyze team performance to guide skill development.
• Handle escalated issues and minimize escalations.
• Conduct salary and performance reviews with direct reports.
• Coordinate with HR on investigations and disciplinary actions.
• Participate in interviewing candidates with Talent Acquisition.

Skills

Supervisory experience

Call center experience

Written and verbal communication

MS Office proficiency

Staff training

Tools

MS Office

Job description

Job Description - Team Supervisor - Phoenix Valley, AZ (260604)

Team Supervisor - Phoenix Valley, AZ ( 260604 )

Our Commitment to You
At Consumer Cellular, recruiting is human. Every application is reviewed by a real member of our Talent Acquisition team because we believe the people behind the résumé matter just as much as what's on it.
All official communication from Consumer Cellular will come from a @consumercellular.com email address or through our verified texting platform, which will only be used to schedule interviews. We will never ask for personal and financial information during the recruiting process. If you receive outreach that doesn't match these criteria, please do not engage and feel free to verify directly at [e-mail].

Job Summary
The Team Supervisor will lead a team of approximately 15 customer service employees in day-to-day Customer Service operations to achieve and exceed performance expectations. This position is responsible for ensuring all communications (telephones, emails, etc.) directed to the Customer Service Center are handled appropriately. The Team Supervisor provides leadership, direction, accountability, and coaching to ensure adherence to company policies and procedures. The Team Supervisor reports to the Call Center Manager.

Essential Functions (Other job duties may be assigned)

• Coach, motivate, and inspire team members to achieve and exceed performance goals.
• Monitor service calls to observe customer service representatives’ demeanor, technical accuracy, and conformity to company policies; provide feedback and development as needed.
• Partner with peers and other members of leadership to support agents and maximize customer satisfaction.
• Monitor and analyze team performance to strategically assist in the development of their team’s skills.
• Field questions from customer service representatives and recommend changes to address how to alleviate customer complaints.
• Minimize customer escalations through effective coaching and support as well as handle issues that have escalated above your team.
• Conduct salary reviews, performance reviews, and career development sessions with direct reports.
• Possess and maintain a thorough knowledge of telecommunications industry information.
• Proactively and positively communicate corporate messages and changes; provide constructive feedback to leadership as needed.
• Effectively use recognition, coaching, training, and other tools to lead the team and inspire industry-leading performance, accountability, attendance, and employee retention.
• Partner with Human Resources to conduct any necessary investigations, deliver disciplinary actions, including separations, and document all interactions and communications.
• Partner with Talent Acquisition to interview new candidates for various customer service roles.
• Demonstrate strong interpersonal communication, time management, and multi-tasking skills.
• Also responsible for other duties/projects assigned by leadership as needed.

Required Experience

• Minimum of one (1) year of supervisory/leadership experience in a call center, customer service, or collections environment.
• Must be able to work weekends and change schedule to meet staffing demands on short notice.
• Must possess excellent written and verbal communication skills.
• Strong MS Office application skills as well as an aptitude to learn new applications quickly.
• Ability to coach and train new staff in all areas as needed and provide a source of knowledge for staff inquiries.
• Ability to work effectively both independently and in a team environment.
• Ability to exercise independent judgment and discretion in performing duties.
• Must be a self-starter and utilize a proactive approach to achieve results.
• Communication – while the ability to communicate professionally and politely is required, we have customers who need effective communication in both Spanish and English. The ability to communicate, verbal and written, in both Spanish and English is preferred. (Ability to successfully pass a fluency test is required to be considered for the Bilingual opportunity).

About Consumer Cellular
Founded in 1995, Consumer Cellular is the first wireless provider unapologetically built for Americans 50+. An approved wireless partner of AARP, Consumer Cellular is trusted by more than 4 million subscribers for affordable plans, popular phones and devices, and great nationwide coverage, all backed by top-rated, 100% U.S. based customer support. Based in Scottsdale, AZ, with 3,000 employees in company locations throughout the U.S., Consumer Cellular has earned recognition as the most awarded wireless brand for customer service. The company has been honored as #1 in customer service in its industry numerous times and, in 2024, ranked #1 in network coverage and customer satisfaction among wireless carriers by American Customer Satisfaction Index (ACSI) . Additionally, the company has been featured 12 times on the Inc. 5000 list of the fastest-growing privately held U.S. companies. Consumer Cellular phones, devices and plans are available nationwide through our company-owned neighborhood stores, online at ConsumerCellular.com , by phone at [phone], and at leading retailers including Walmart. Connect with Consumer Cellular on Facebook , Instagram , and Youtube for tutorials, features, applications, and company news.

Pay & Benefits Data (in accordance with the Equal Pay and Opportunities Act)

• Minimum Salary: $54,600
• Maximum Salary: $76,650

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Our Talent Acquisition team are able to answer any additional questions you may have as you move through the selection process. As part of your Total Rewards package, Consumer Cellular, Inc. offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, and emotional wellbeing.

• Competitive base pay with potential for shift differential, overtime and bonus pay
• Medical insurance (98% company-paid for full-time employee only coverage)
• Dental and Vision insurance (100% company-paid for full-time employee only coverage)
• 401(k) company match of 100% up to 6% of your pay
• Discounted Consumer Cellular wireless phone plan for employees
• Paid Time Off (PTO) available following a 30-day waiting period*
• 6 company-paid holidays plus 16 hours of floating holiday accrual per year
• Flexible Spending Accounts (FSA) for health care and dependent care expenses
• Life and AD&D insurance equal to 1x your annual earnings (100% company-paid)
• Long-Term Disability insurance (100% company-paid)
• Employee Assistance Program (100% company-paid)
• Employee rewards program

*Accrue up to 40 hours in 1st year for hourly positions and up to 120 hours for salaried positions.

Pre-employment background check and drug screen is required.

Primary Location

United States-Arizona-Phoenix 17500 North Black Canyon Hwy 17500 North Black Canyon Hwy Phoenix 85053

Job

Business Support Services

Schedule

Full-time

Travel

No

Job Posting

Aug 26, 2026

Unposting Date

Sep 12, 2026

Consumer Cellular is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information or any status/classification deemed illegal to consider under local, state or federal law. Consumer Cellular is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [e-mail] .