TEAM SUPERVISOR DALLAS

ROCK HILL NEW HOPE TREATMENT CENTERS; Dallas (NC); On-site; USD 42,000 - 68,000; Full time

Job summary

New Hope Treatment Centers in Dallas, NC is seeking an experienced Team Supervisor to lead day-to-day operations and provide a safe, structured environment for youth and staff.

You will supervise direct-care staff, promote trauma-informed practices, ensure safety and compliance, and collaborate with leadership to support youth and families.

Qualifications

• Master’s degree required.
• Minimum of 2 years supervisory experience in behavioral health, mental health, or child welfare.

Responsibilities

• Provide day-to-day leadership and oversight to ensure a safe, structured, and supportive environment for youth and staff.
• Model trauma-informed leadership by promoting consistency, safety, trust, respect, and accountability.
• Supervise, coach, and support direct-care staff while reinforcing performance expectations and organizational standards.
• Ensure daily routines, activities, rules, and expectations are developmentally appropriate and consistently implemented.
• Promote positive relationships between staff and youth while maintaining appropriate professional boundaries.
• Support youth voice, choice, participation, and engagement in daily activities.
• Respond appropriately to behavioral concerns, incidents, and emergencies in accordance with New Hope policies and procedures.
• Monitor staff performance, attendance, documentation, and completion of assigned responsibilities.
• Assist with staff scheduling and ensure appropriate coverage.
• Identify signs of stress and burnout among staff and promote appropriate wellness and support strategies.
• Communicate effectively with leadership and other departments regarding staffing concerns, incidents, and operational updates.
• Maintain accurate and timely documentation and reports.
• Ensure compliance with applicable NC DHHS, DHSR, Joint Commission, licensing, safety, and organizational standards.
• Support continuous improvement initiatives that strengthen team performance, quality, safety, and the overall youth experience.

Job description

Job Details

Job Location: New Hope NC 1 - Dallas, NC 28034

About Us

New Hope Treatment Centers is a dynamic and innovative organization focused on one thing—changing the world, one kid at a time, through the healing power of relationships. In our line of work, the need is great, and we’re constantly growing to meet it. With a commitment to excellence and quality, we are dedicated to creating safe, supportive environments where young people can thrive.

Since our opening in 1987, New Hope Treatment Centers has been a welcoming place for young people in moments of crisis. Our programs have played a role in countless success stories, thanks to our relational approach to behavioral care. We get to know our kids on an individual level and work alongside them and their families toward a brighter next chapter.

As we continue to grow, we are seeking an experienced Team Supervisor to join our team in Dallas, NC.

Essential Functions

• Provide day-to-day leadership and oversight to ensure a safe, structured, and supportive environment for youth and staff.


• Model trauma-informed leadership by promoting consistency, safety, trust, respect, and accountability.


• Supervise, coach, and support direct-care staff while reinforcing performance expectations and organizational standards.


• Ensure daily routines, activities, rules, and expectations are developmentally appropriate and consistently implemented.


• Promote positive relationships between staff and youth while maintaining appropriate professional boundaries.


• Support youth voice, choice, participation, and engagement in daily activities.


• Respond appropriately to behavioral concerns, incidents, and emergencies in accordance with New Hope policies and procedures.


• Monitor staff performance, attendance, documentation, and completion of assigned responsibilities.


• Assist with staff scheduling and ensure appropriate coverage.


• Identify signs of stress and burnout among staff and promote appropriate wellness and support strategies.


• Communicate effectively with leadership and other departments regarding staffing concerns, incidents, and operational updates.


• Maintain accurate and timely documentation and reports.


• Ensure compliance with applicable NC DHHS, DHSR, Joint Commission, licensing, safety, and organizational standards.


• Support continuous improvement initiatives that strengthen team performance, quality, safety, and the overall youth experience.

Knowledge, Skills & Abilities

• Strong understanding of trauma-informed care and working with youth with behavioral and emotional needs.


• Strong leadership, coaching, and staff-development skills.


• Ability to effectively supervise staff and manage competing priorities.


• Knowledge of residential or group-home environments preferred.


• Strong organizational, documentation, and time-management skills.


• Excellent verbal and written communication skills.


• Ability to respond calmly and professionally during challenging situations.


• Strong problem-solving and conflict‑resolution skills.


• Sound professional judgment and ethical decision‑making.


• Ability to work independently while collaborating effectively with leadership and team members.


• Ability to maintain professional boundaries and confidentiality.


• Commitment to creating a safe, structured, and supportive environment for youth and staff.

New Hope Characteristics

• Be the most optimistic person in every room you walk into.


• Be strengths‑focused and solution‑focused.


• Be an exceptional teammate.


• Manage conflict with a high degree of emotional and social intelligence.


• Demonstrate self‑awareness—know what you need, when you need it, and how to appropriately advocate for it.


• We don’t talk negatively to or about the kids and families we serve.


• Be a person, inside and outside of New Hope, that our clients would look up to.


• Do not partake in or tolerate toxicity, triangulation, or any conduct that is counter to the New Hope culture and mission.

Qualifications

• Master’s degree required


• Minimum of 2 years supervisory experience in behavioral health, mental health, or child welfare.

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