Team Success Partner

Priority Dispatch Corp.; Coppell (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Priority Dispatch Corp. in Coppell, TX seeks an onsite Supervisor for day shift to lead designated teams on the production floor.

You will monitor productivity, coach staff, and ensure KPI targets and customer requirements are met, spending most of your time with frontline employees to drive daily deliverables. You will oversee schedules, report metrics, escalate issues, train employees, and collaborate with managers and HR to resolve performance concerns.

Qualifications

• High school diploma or equivalent required.
• 1+ year related experience or training.
• Experience with enterprise systems.
• Ability to read and interpret client requirements and procedures.

Responsibilities

• Monitor productivity and ensure goals are met.
• Assist in inventory and material reporting.
• Schedule management and time reporting.

Skills

Leadership

Coaching

Team supervision

Microsoft 365

Problem solving

Report writing

Education

High school diploma or equivalent

Tools

Enterprise systems

Job description

This fully onsite Supervisor day shift position empowers the success of designated teams. Provides oversight and leadership to ensure KPIs, Customer expectations and requirements are met or exceeded. Spends approximately 80 percent of time with production employees on the floor to accomplish deliverables. This position can specialize in Shipping, picking, or logistically tracking orders through the processEssential Responsibilities:Monitors productivity of personnel to ensure outlined goal and targets are met.Assists in monitoring inventory levels and available materials to support production and report shortages immediately to Manager.Monitors work schedules of assigned teams, ensuring accurate time reporting and addresses inefficiencies or misuse of time.Reports workplace or equipment issues as needed to the Manager.Trains and cross-trains personnel to provide areas of growth and advancement.Attends periodic meetings with Managers as needed.Motivates and instructs Teams daily.Meets Production goals daily.Completes performance metrics/KPI reports including any additional reporting metrics as required.Leads special projects as assigned.Ensures continuous product flow in area.Escalates daily headcount needs to Manager to ensure daily and weekly goals are met without waste.Addresses misconduct and ensures Company policies and procedures are followed.Coaches and counsels for improvements and to alleviate deficiencies.Engages Manager and Human Resources as necessary.Resolves issues and escalates complex issues to the correct teams.Aligns team in support of high standards for quality, safety and security.Looks for ways to continuously improve processes and escalates to the Manager for approval.Collaborates with other departments to resolve production issues.Ensures equipment and line setup is completed timely to set the Team up for success daily.Conducts start of day/end of day meetings with assigned teams.Conducts personnel performance reviews as necessary.Works with internal and external partners/vendors to ensure materials are available for production as needed.Demonstrates professionalism in conduct and presentation.Skills and Specifications Required:Completion of a High school diploma or equivalentMinimum of one year of related experience or training; or equivalent combination of education and experience.Combination of experience, direct reports, performance and departmental function may determine level.Experience using work appropriate enterprise systemsAbility to read and interpret documents such as client requirements, work instructions and proceduresAbility to apply common sense understanding to carry out detailed but uninvolved written or oral instructionsAbility to work with and be proficient with Microsoft 365 software and various other office equipmentAbility to write and complete routine reports and correspondenceAbility to read and interpret documents such as client requirements, instructions and proceduresAbility to add, subtract, multiply and divide in all units of measureAbility to effectively use problem solving skills in standardized situations