Team Member Supervisor

Dezer-Development-LLC; Orlando (FL); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Salary & commission

Health insurance

PTO & holidays

401(k)

Employee discounts

Apartment discount

Job summary

Dezerland Park Orlando is seeking a hands-on Team Member Supervisor to lead daily guest experience operations across our indoor attractions. You will supervise frontline team members, enforce safety and service standards, and train staff on guest experience SOPs, cash handling, POS (Square), and attraction flows.

Responsibilities include opening/closing procedures, maintaining attraction presentation, managing breaks, addressing guest concerns, and supporting events.

Qualifications

• 2-3+ years’ experience in attractions, hospitality, or related field preferred.
• 1-2 years of supervisory experience in attraction, hospitality, or related field preferred.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook); experience with POS systems like Square is a plus.
• Cash handling experience required.
• Fluency in speaking, reading, and writing English; bilingual Spanish is a plus.

Responsibilities

• Oversees and supports daily operation of attractions within the indoor amusement park.
• Train staff on guest experience operations, cash handling, POS, and attraction flows.
• Conduct opening, mid-shift, and closing procedures.
• Monitor and report equipment and attraction maintenance needs.
• Address guest concerns, complaints, and requests professionally.
• Maintain cleanliness, organization, and presentation of attraction areas.
• Lead by example with a positive, enthusiastic presence on the floor.
• Supervise, coach, and support attraction team members; manage breaks and staffing.
• Assist with onboarding and training of new team members.
• Support monitoring and tracking of inventory for all attractions.
• Assist with events (car shows, banquets, special events) as needed.

Skills

Team supervision

Customer service

Cash handling

POS Square

Staff training

Communication skills

Spanish bilingual

Education

High School Diploma or equivalent

Tools

Square POS

Job description

We are seeking an enthusiastic, energetic, and hands-on Team Member Supervisor to help lead daily guest experience operations of our indoor attractions. This role oversees and supports daily operations and supervising frontline team members to ensure a safe, efficient, and enjoyable guest experience. The supervisor role leads by example, enforcing safety and service standards and supports team development. If you love creating last memories and engaging with guests, this role is for you!Dezerland Park Orlando is more than Florida’s largest indoor attraction. We’re a playground for families, friends, and teammates to come together and create unforgettable memories. With over 800,000 square feet of different attractions like a gel blaster arena, axe-throwing, pinball arcade, and even one of the world’s largest auto museums, there’s something here for everyone.But what really makes Dezerland special is our people. We’re fostering a culture that feels like family supportive, fun, and collaborative, where every team member plays a part in bringing joy to our guests.Essential Duties and ResponsibilitiesOversees and supports daily operation of all attractions owned within the indoor amusement parkDaily cash handling procedures for attractions ensuring accurate cash counts, register balancing, accurate deposits, and end-of-day reconciliationsTrain staff on proper guest experience operations like customer service SOPs, cash handling, POS (Square), and attraction flowsConduct opening, mid-shift, and closing proceduresMonitor and report equipment and attraction maintenance needsEnsure exceptional guest service and positive interactionsAddress guest concerns, complaints, and requests professionallyMaintain cleanliness, organization, and presentation of attraction areasMake sure that each attraction is fully stocked with drinks and snacks/candyLead by example with a positive, enthusastic presence on the floorSupervise, coach, and support attraction team members during daily operationsManage breaks and ensure proper staffing and position assignmentsProvide on-the-spot feedback and perfomance coaching in addition to recognitionCreate a supportive and high-energy work enviornmentAssit with onboarding and trianing of new team membersSupport monitoring and tracking of inventory for all attractionsNotify proper personnel regarding ordering of suppliesWill asist with events (car shows, banquets, special events) when called uponPartner with management to execute event specific needs and ensure operational support for seamless executionOther Duties:This job description is not designed to cover or contain a comprehensive list of all duties or responsibilities. Duties, responsibilities, and activities may change at any time with or without notice based on company needs.Qualifications:2-3+ years’ experience in attractions, hospitality, or related field preferred.1-2 years of supervisory experience in attraction, hospitality, or related field preferred.Proficiency in Microsoft Office Suite (Excel, Word, Outlook); experience with POS systems like Square is a plusCash handling experience requiredHigh School Diploma or equivalentFluency in speaking, reading, and writing EnglishBilingual (Spanish) is a plusExperience in support events is a plusMust be able to move about the facilities frequentlyAbility to lift and carry up to 40 poundsMust be available to work flexible hours, including evenings, holidays, and weekendsStrong proven ability to lead teams and drive performanceStrong customer service background with a proven ability to lead high-volume, guest-focused environmentsStrong communication skillsExcellent organizational, time management, problem-solving skillsAbility to work in a very fast-paced environmentStrong interpersonal skillsAbility to remain calm, positive, and energetic under pressureJob Type: Full-timeWe pride ourselves on offering a comprehensive, value-driven benefits package that promotes health, enhances work/life balance, and provides stability for our employees and their family members, now and into the future.Benefits include:Competitive Salary and Commission StructureHealth, Dental, Vision, and Life InsuranceLong and Short Term DisabilityPaid Time-Off and Holidays401(k) Retirement PlanYearly Performance ReviewsEmployee Discounts25% off at Deseo Grande ApartmentsLocation: Dezerland Park Orlando