Team Member & Shift Leader - Amherst, MA

The Works Bakery Cafe; Amherst (MA); On-site; USD 20,664 - 27,552; Full time

Benefits offered by this job

Employee discount on meals

Paid vacations

Medical, dental, and vision insurance

Performance-based bonus opportunities

Job summary

A regional community café chain in Amherst, MA, seeks Team Members and Shift Leaders to provide friendly customer service and prepare food items. Candidates should have excellent communication skills and the ability to thrive in fast-paced environments. Experience in food preparation is preferred. The role offers competitive pay, benefits, and opportunities for career growth.

Qualifications

• Prior food preparation experience is preferred.
• Ability to stay cool and calm in a fast-paced work environment.
• Must have a neat appearance, be organized and punctual.

Responsibilities

• Greeting, serving customers, and handling cash.
• Preparing handcrafted smoothies, breakfast and lunch sandwiches, and more.
• Maintaining a clean and organized café.
• Overseeing cash handling and daily administrative tasks as a Shift Leader.

Skills

Good communication skills

Attention to detail

Ability to multi-task

Team player

Job description

Overview

Team Member (greeting, counter-culture intelligentsia) & Shift Leader (team member +)

About us: The Works is a growing regional chain of community-minded cafés, dedicated to providing the highest quality food and friendliest customer service. Each of our cafés reflects the unique character and needs of the communities we serve. We’re committed to sourcing healthy, local ingredients for our bagels, breakfast and lunch sandwiches, soups, salads, smoothies, fresh-baked sweets and more. Our mission is to contribute to the health and well-being of our communities: our customers, our team members, and the environment.

Come experience our vibrant, community-oriented culture that promises to offer something new each day and opportunities to grow.

About you: Do you like playing with your food? Are you hungry for a cool café job that’s inspired by great ingredients that are carefully sourced? Do you smile a lot? The Works is looking for a few fresh faces who want to make a positive difference in every customer’s day. You’re a team player who enjoys fast-paced work and interacting with others. You have good communication skills, pay attention to detail, an ability to multi-task, you are committed to providing great customer service, and are looking to develop leadership skills for the future.

Job Overview:

We’re looking for fresh and friendly faces to join our front of house team in Amherst, MA! We prefer someone with prior food preparation experience, great communication skills, and the ability to move quickly and efficiently between tasks. There are many opportunities for advancement with training provided for the right candidate.

Position Type: Full-time and part-time positions available

Duties Include:

• Greeting, serving customers and handling cash
• Preparing handcrafted smoothies, breakfast and lunch sandwiches, entrées, salads, soups, and more
• Maintaining a clean and organized café
• Ability to stay cool and calm in a fast-paced work environment

As a Shift Leader, duties also include:

• Oversee daily administrative requirements such as cash handling
• Adhere to established operational and service standards with commitment and passion to helping fellow staff do the same
• Develop staff by giving timely, honest, and on-going feedback
• Be confident in leading, directing and guiding others
• Ability to stay cool and calm in a fast-paced work environment

A successful candidate must have a neat appearance, be organized and punctual. “Can do” attitudes and friendly smiles are a must! Must be able to stand and walk for periods of 8 +/- hours each shift, and be able to reach, bend, balance, and transport objects repeatedly during a shift.

Industry Leading Benefits:

• Employee discount on our nourishing meals (a sample of all we make!)
• Competitive pay (hourly pay plus pooled staff tips will be worth your efforts)
• Paid vacations! (Yeah, get paid to play in the sand, hike a mountain or visit family...)
• Insurance—take care of yourself with medical, dental, and vision insurance program
• Performance-based BONUS opportunities!