Team Member: Service Champion

Teamhungry; New Mexico; On-site; USD 25,000 - 35,000; Full time

Job summary

Join a leading restaurant as a Team Member: Service Champion, where you will provide exceptional customer service and maintain a clean environment. This role is essential for ensuring customer satisfaction through friendly and efficient service in-store and at the drive-thru.

Qualifications

• Ability to provide a friendly and welcoming atmosphere for customers.
• Ability to accurately take and repeat orders.

Responsibilities

• Extend a friendly greeting to every customer.
• Accurately take and repeat orders.
• Meet speed targets for drive-thru service.

Skills

Communication

Interpersonal Skills

Organizational Skills

Job description

Join to apply for the Team Member: Service Champion role at Alvarado Restaurant Nation.

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Position Mission:

The mission of the Team Member Service Champ is to deliver exceptional customer service and maintain a clean, welcoming environment for all guests. This role is critical in ensuring customer satisfaction by providing friendly, accurate, and efficient service both in-store and through the drive-thru, while upholding the cleanliness and operational standards of the restaurant.

Responsibilities Include:

• Extend a friendly greeting to every customer.
• Accurately take and repeat orders.
• Handle customer payment with care and integrity.
• Count correct change or process a credit card accurately.
• Meet speed targets for drive-thru service.
• Triple-check every order for accuracy.
• Be an expert on the menu and answer customer inquiries.
• Clean restrooms and dining rooms regularly.
• Clean and stock the drink and condiment stations.
• Check the parking lot for trash and ensure it is clean.

Required Skills, Knowledge, and Abilities:

• Excellent communication and interpersonal skills.
• Ability to provide a friendly and welcoming atmosphere for customers.
• Ability to accurately take and repeat orders.
• Ability to work in a fast-paced environment.
• Strong organizational skills to ensure cleanliness and order accuracy.
• Familiarity with the menu to assist customers with inquiries.
• Understanding of basic cleaning and maintenance practices.

Physical Demands:

• Withstand temperatures of 0°F or less and 100°F or more.
• Move throughout the restaurant for extended periods (up to 10-12 hours per day).
• Move 50 lbs. for distances of up to 10 feet.
• Balance and move up to 25 lbs. for distances of up to 50 feet.
• Respond to requests in a loud environment.
• Stand, walk, sit, and use hands and fingers to handle objects.
• Reach with hands and arms, climb stairs, and perform various physical movements.
• Specific vision abilities required: close, distance, color, peripheral, depth perception, and focus adjustment.

The duties of this position may change from time to time. Alvarado Restaurant Nation reserves the right to add or delete duties and responsibilities. This description provides a general overview and is not all-inclusive.

Alvarado Restaurant Nation is an Equal Opportunity Employer and does not discriminate based on gender identity or sexual orientation.