Team Member Service Center Specialist I

Hackensack Meridian Health; Woodbridge Township (NJ); Remote; USD 45,000 - 65,000; Full time

Job summary

Hackensack Meridian Health is seeking a frontline HR Specialist to provide general HR policy guidance and support to team members. This remote role focuses on answering questions, processing routine requests, and ensuring accurate, confidential handling of information.

You will contribute to daily operations within the Team Member Service Center, collaborating with HR colleagues to deliver consistent service and maintain compliance across our healthcare network.

Qualifications

• Associate's degree or equivalent experience.
• Minimum of 1 year HR-related experience.
• Familiar with standard HR concepts, practices, and procedures.
• Beginning working knowledge of general HR topics.

Responsibilities

• Provide frontline HR policy guidance and answers to team members.
• Assist with daily operations in the Team Member Service Center.
• Handle confidential records with discretion.

Skills

Customer service

HR policies

Data privacy

Communication

Education

Associate's degree

Bachelor's degree preferred

Tools

PeopleSoft

HRIS

Shared Services platforms

Job description

Our team members are the heart of what makes us better.

At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community.

Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

This position is the initial point of contact providing frontline support on team member questions related to general Human Resources policies, practices, and procedures. This position is responsible for assisting with the administration of daily operations within the Team Member Service Center. The position will have access to confidential records and provide exceptional customer service to former, current, and future team members.

This is a remote position.

Education, Knowledge, Skills and Abilities Required:

• Associate's degree in a related area or equivalent experience.
• Minimum of 1 year of experience in the field or in a related area.
• Familiar with standard concepts, practices, and procedures within HR.
• Possesses beginning to working knowledge of general HR topics.

Education, Knowledge, Skills and Abilities Preferred:

• Bachelor's degree.
• Experience in HR.
• Experience in PeopleSoft.
• Experience in Shared Services environment.
• Experience working with HR and/or case management systems.
• Experience in healthcare.