Team Member Relations Specialist - Bilingual arrow_forward

Wind Creek; Chicago, Northern (IL, KY); Hybrid; USD 53,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) plan with match

Paid time off

Shift differential pay

Discretionary bonus opportunities

Job summary

Wind Creek is seeking a Team Member Relations Specialist (Bilingual) to manage employee relations, conduct investigations, and guide disciplinary actions within a casino environment.

The role requires a degree with relevant experience in employee or labor relations, bilingual English/Spanish communication, and the ability to handle sensitive workplace issues with fairness and compliance.

Qualifications

• Must have a Bachelor's degree with 2+ years in Employee Relations or Labor Relations, or an Associate with 4+ years.
• Experience conducting, assessing, and writing comprehensive investigative reports is required.
• Ability to communicate effectively in English and Spanish, both verbally and in writing.
• Knowledge of federal and Illinois laws related to employee and labor relations; experience presenting to all levels.

Responsibilities

• Resolve team member–management disputes when communication has broken down.
• Conduct objective investigations into harassment, workplace issues, and disciplinary actions.
• Ensure disciplinary actions comply with policies and relevant laws.
• Develop and implement employee relations policies and practices.
• Conduct organizational audits to identify labor relations issues and address them.
• Perform exit interviews and analyze feedback to identify trends.
• Prepare and present internal employee relations materials and management presentations.

Skills

Bilingual EN/ES

Investigation reports

Communication skills

Interpersonal skills

Education

Bachelor's degree + 2 yrs in Employee/Labor Relations

Associate + 4 yrs in Employee/Labor Relations

High School diploma or GED

Job description

Team Member Relations Specialist - Bilingual

Native American Indian Preference in hiring policy is adhered to at all times; Wind Creek Hospitality does not discriminate on the basis of age, disability, gender or religious orientation. Drug Free Workplace Policy.

Complaints about the recruitment or selection process for employment should be directed in writing to office of the President and CEO of Wind Creek Hospitality Authority.

Description

Job Overview

The Team Member Relations Specialist works at both the strategic and operational level to manage various personnel policies that affect employees at work. These issues include working conditions, performance management, employee morale issues, FMLA, absence management, employee grievances and grievance procedures. Initiates and conducts employee investigations, prepares documentation and makes recommendations for corrective/disciplinary actions.

Purpose

Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.

Value System

Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best.We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer.The resulting creation of wealth will grow opportunities for all.

Duties and Responsibilities

• The Team Member Relations Specialist works to resolve Team Member – Management disputes when communication between the parties have broken down
• Conducts thorough and objective investigations regarding but not limited to harassment (sexual harassment), workplace issues, disciplinary actions and complaints
• Ensures that disciplinary actions are fair, consistent and comply with the Wind Creek Expectations Guide and all relevant federal, IL laws, regulations, company employee standards and expectations
• Develops, recommends, and implements employee and or labor relations practices and polices
• Ensures uniform application of the Wind Creek Expectations Guide, HR policies, procedures and practices
• Conducts ongoing organizational audits and surveys to identify employee and labor relations issues; Takes appropriate actions to address and resolve issues
• Conducts exit interviews, surveys and analyze feedback to identify trends and areas for improvement
• Arranges for distribution of periodicals, professional articles, and research information to department managers for review and discussion
• Participates in the design and delivery of supervisory/management presentations based on trends in employee activities, changes in federal and IL employment laws, employee benefits, employee safety and progressive development in Human Resources
• Participates in the design and delivery of internal employee relations materials regarding policy, procedures and practices
• Assists in the preparation of other presentations directed towards employees
• Prepares employee separation notices and related documentation, and conducts exit interviews to determine reasons behind separations
• Provides a professional and efficient service to operational departments which is valued by the employees
• Other related duties and responsibilities as assigned

Job Requirements (please ensure you meet the listed requirements prior to applying)

• High School diploma or GED required or currently enrolled and successfully complete a GED program within 6 months from start date as a condition of continued employment
• Bachelor’s degree with a two (2) years of work experience in Employee Relations or Labor Relations– required
  • OR Associates degree with four (4) years of work experience in Employee Relations or Labor Relations–required
• Experience with conducting, assessing, and writing comprehensive investigative reports–required
• Demonstrated ability to communicate effectively, both verbally and in writing in both English and Spanish- required
• Work experience in a casino environment desirable
• Knowledge of federal, IL laws and regulations with an emphasis on those related employee and labor relations
• Knowledge of EEO (Equal Employment Opportunity) and IL Human Rights Commission laws and regulations
• Experience conducting presentations at all levels of the organization
• A flexible communication style and the ability to demonstrate excellent interpersonal skills with the ability to change the style of approach to suit individual employees and managers when necessary
• Experience with building and maintaining excellent work relationships
• Excellent oral and written communication skills
• Willing to work odd and irregular hours including nights, weekends, and holidays
• Willing to travel and participate in training as recommended or required
• Must have an Occupational License (or the ability to obtain and maintain a license) pursuant to the Illinois Gaming Act and remain in good standing with the Illinois Gaming Board as a requirement for this position
• Must have willingness and ability to work in a smoke/secondary smoke environment

Base Pay

• Compensation:$52,600.00-$65,000.00 annually, with starting pay based on factors such as experience, qualifications, and skills.
• Benefits:Eligible full-time employees may choose from a comprehensive benefits package that includes medical, dental, vision, and life insurance, along with a Flexible Spending Account (FSA). Additional benefits include an Employee Assistance Program (EAP), paid time off, a 401(k) plan with company match, shift differential pay, and discretionary quarterly bonus opportunities.