Team Member, Petsense

Petsense by Tractor Supply; Shelbyville (TN); On-site; USD 25,000 - 35,000; Full time

Job summary

A leading company in the pet retail sector is seeking a Team Member to provide exceptional customer service and support selling initiatives. Responsibilities include operating the cash register, assisting customers, and ensuring the safety of live animals. Ideal candidates will have strong communication skills and a passion for pets. Join us to be part of a dynamic team that values flexibility and adaptability.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Parental Leave

Tuition Reimbursement

Family Planning Resources

Qualifications

• Retail and/or pet/live animal knowledge preferred.

Responsibilities

• Interact with customers and team members while providing legendary customer service.
• Operate cash register and assist customers with loading purchases.
• Ensure safety and well-being of live animals.

Skills

Communication

Problem Solving

Interpersonal Skills

Education

High school diploma or equivalent

Job description

Join to apply for the Team Member, Petsense role at Petsense by Tractor Supply.

Overall Job Summary: This position is responsible for interacting with customers and team members, supporting selling initiatives, and performing assigned tasks while providing legendary customer service.

Essential Duties and Responsibilities (Min 5%)

As a Team Member, it is essential that you be available, flexible, adaptable, and service-oriented, fulfilling all of the following requirements:

1. Maintain regular and predictable attendance.
2. Work scheduled shifts with the ability to work varied hours, days, nights, weekends, and overtime as needed.
3. Support selling initiatives (TEAM):
   • Thank the Customer
   • Engage with the customer and/or pet
   • Advise on products or services
   • Make it Memorable
4. Perform a combination of duties during 95% of your day, including:
   • Operate cash register/computer following established procedures
   • Recover merchandise
   • Participate in freight process
   • Complete Plan-o-gram procedures
   • Assemble merchandise
   • Perform janitorial duties
   • Execute price changes/markdowns
   • Assist customers with loading purchases
   • Ensure safety and well-being of live animals
   • Complete related documentation
5. Perform other duties as assigned.

Required Qualifications

Experience: No experience required; retail and/or pet/live animal knowledge preferred.

Education: High school diploma or equivalent preferred; ability to read, write, and count accurately is essential.

Preferred Knowledge, Skills, or Abilities

• Pet/live animal, pet food, and pet product knowledge
• Strong communication and problem-solving skills
• Basic computer skills
• Interpersonal skills and ethical issue resolution

Working Conditions

• Generally indoor environment with moderate noise
• Hard surfaces, adequate lighting and temperature
• Shifts typically no less than 4 hours, may exceed 8 hours
• Promote safety and adhere to safety guidelines

Physical Requirements

• Non-sedentary; ability to move quickly and safely throughout the store
• Operate equipment safely and efficiently
• Lift or reach merchandise overhead occasionally
• Stand, kneel, twist, crouch, squat, bend, stoop, climb ladders frequently
• Move throughout the store for entire shift
• Access all store areas safely
• Operate store equipment and process information accurately
• Transfer merchandise weighing up to 50 pounds

Disclaimer

This overview is not exhaustive. All duties should be performed as assigned by supervisors.

Company Info

At Tractor Supply and Petsense, our Team Members are our success. We offer comprehensive benefits including medical, dental, vision, life and disability insurance, paid parental leave, tuition reimbursement, and family planning resources, among others.