Team Member, Petsense

Petsense by Tractor Supply; Raeford (NC); On-site; USD 25,000 - 35,000; Full time

Job summary

Join a forward-thinking company where you can make a difference in the lives of pets and their owners. This role is perfect for those who love animals and enjoy interacting with customers. As a Team Member, you'll provide exceptional service, support selling initiatives, and perform various tasks to ensure a welcoming environment. You'll have the opportunity to work in a dynamic setting, where your contributions will be valued and recognized. With a focus on teamwork and personal growth, this position offers a chance to develop your skills while being part of a supportive community dedicated to pet care. If you're passionate about pets and customer service, this is the perfect opportunity for you!

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Parental Leave

Tuition Reimbursement

Family Planning Resources

Qualifications

• No experience required; retail experience preferred.
• Must be able to read, write, and count accurately.

Responsibilities

• Provide legendary customer service and support selling initiatives.
• Operate cash register and assist customers with purchases.
• Ensure the safety and well-being of live animals.

Skills

Customer Service

Communication Skills

Problem-Solving Skills

Pet Knowledge

Basic Computer Skills

Education

High School Diploma

Job description

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This position is responsible for interacting with customers and team members, supporting selling initiatives, and performing assigned tasks while providing legendary customer service.

Essential Duties and Responsibilities (Min 5%)

As a Team Member, it is essential that you be available, flexible, adaptable, and service-oriented, as you must be able to fulfill all of the following requirements:

• Maintain regular and predictable attendance.
• Work scheduled shifts and have the ability to work varied hours, days, nights, weekends, and overtime as dictated by business needs.
• Support selling initiatives (TEAM):
  • Thank the Customer
  • Engage with the customer and/or pet
  • Advise on products or services
  • Make it Memorable
• Perform a variety of duties during 95% of your day, including but not limited to:
  • Operate cash register/computer following cash handling procedures
  • Recover merchandise
  • Participate in freight process
  • Complete Plan-o-gram procedures (merchandising, sets, resets)
  • Assemble merchandise
  • Perform janitorial duties
  • Execute price changes/markdowns
  • Assist customers with loading purchases
  • Ensure the safety and well-being of live animals, including sanitizing tanks and caring for animals as required
  • Complete all documentation related to these duties
• Perform other duties as assigned.

Required Qualifications

Experience: No experience required. Retail experience and/or pet/live animal knowledge are strongly preferred.

Education: A high school diploma or equivalent is preferred but not required. Team Members must be able to read, write, and count accurately regardless of education level.

Preferred knowledge, skills, or abilities

• Pet/Live Animal, pet food, pet product knowledge is strongly preferred.
• Strong communication and problem-solving skills.
• Basic computer skills.
• Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict.

Working Conditions

• Generally working indoors with moderate noise levels.
• Hard surfaces (concrete, asphalt) with adequate lighting and temperature.
• Work shifts typically no less than 4 hours and may exceed 8 hours.
• Maintain a safe and productive environment, adhering to safety guidelines.

Physical Requirements

• This position is non-sedentary.
• Must have the stamina and ability to move throughout the store and outdoor areas safely and quickly.
• Operate equipment related to job duties efficiently and safely.
• Occasionally lift or reach merchandise overhead.
• Stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders frequently.
• Move throughout the store for entire shifts.
• Access all store areas safely.
• Operate store equipment such as computers and cash registers.
• Read, write, and count accurately for documentation.
• Communicate effectively with team members and customers.
• Process merchandise through the point-of-sale system.
• Move and transfer items weighing up to 50 pounds.
• Complete all required training and certifications.

Disclaimer

This job description provides an overview of responsibilities and is not exhaustive. All duties should be performed as assigned by a supervisor.

Company Info

At Tractor Supply and Petsense, our Team Members are the core of our success. We offer a comprehensive benefits package including medical, dental, vision, life and disability insurance, paid parental leave, tuition reimbursement, and family planning resources. Benefits vary by role and eligibility.

Already a Team Member?

You must apply or refer a friend through our internal portal.

Our Mission and Values guide our culture and decision-making. We are committed to supporting our Team Members' growth and well-being. Your opportunity is here at Tractor Supply and Petsense.