Team Member, Petsense

Petsense by Tractor Supply; Dunn (NC); On-site; USD 25,000 - 35,000; Full time

Job summary

An established industry player in pet care is seeking a dedicated Team Member to join their dynamic team. This role is all about providing exceptional customer service while supporting sales initiatives and performing various tasks throughout the store. You’ll engage with customers and their pets, ensuring a memorable shopping experience. Flexibility is key, as you will work varied shifts, including nights and weekends. This is a fantastic opportunity to grow in a supportive environment that values teamwork and customer satisfaction. If you're passionate about pets and eager to make a difference, this role is perfect for you!

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Parental Leave

Tuition Reimbursement

Family Planning Resources

Qualifications

• No experience required; retail and/or pet knowledge preferred.
• Must be able to read, write, and count accurately.

Responsibilities

• Interact with customers and team members, providing legendary customer service.
• Operate cash register and assist customers with purchases.

Skills

Customer Service

Communication Skills

Problem-Solving Skills

Basic Computer Skills

Interpersonal Skills

Education

High School Diploma or Equivalent

Job description

Join to apply for the Team Member, Petsense role at Petsense by Tractor Supply.

Overall Job Summary: This position is responsible for interacting with customers and team members, supporting selling initiatives, and performing assigned tasks while providing legendary customer service.

Essential Duties and Responsibilities (Min 5%)

As a Team Member, it is essential that you be available, flexible, adaptable, and service-oriented, fulfilling all of the following requirements:

1. Maintain regular and predictable attendance.
2. Work scheduled shifts and have the ability to work varied hours, days, nights, weekends, and overtime as dictated by business needs.
3. Support selling initiatives (TEAM):
   1. Thank the Customer
   2. Engage with the customer and/or pet
   3. Advise on products or services
   4. Make it Memorable
4. Perform a combination of duties during 95% of your day, including:
   1. Operate cash register/computer following cash handling procedures.
   2. Recovery of merchandise.
   3. Participate in freight process.
   4. Complete Plan-o-gram procedures.
   5. Assemble merchandise.
   6. Perform janitorial duties.
   7. Execute price changes/markdowns.
   8. Assist customers with loading purchases.
   9. Ensure the safety and well-being of live animals, including sanitizing and maintaining holding tanks.
   10. Complete all documentation related to these duties.
5. Perform other duties as assigned.

Required Qualifications

• Experience: No experience required. Retail and/or pet/live animal knowledge is preferred.
• Education: High school diploma or equivalent preferred, but not required. Must be able to read, write, and count accurately.

Preferred Knowledge, Skills, or Abilities

• Pet/Live Animal, pet food, pet product knowledge.
• Strong communication and problem-solving skills.
• Basic computer skills.
• Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict.

Working Conditions

• Indoor environment with moderate noise.
• Hard surfaces (concrete, asphalt), adequate lighting and temperature.
• Work shifts generally no less than 4 hours, may exceed 8 hours.
• Promote a safe and productive environment following safety guidelines.

Physical Requirements

• Position is non-sedentary; requires moving throughout the store and outdoor areas.
• Operate equipment safely and efficiently.
• Occasionally lift or reach merchandise overhead.
• Stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders frequently.
• Move throughout the store for entire shift.
• Access all store areas safely.
• Operate store equipment.
• Read, write, and count accurately.
• Communicate effectively with team and customers.
• Process merchandise through POS system.
• Transfer live animals, equipment, and merchandise up to 50 pounds.
• Complete all training and certification.
• Lifting up to 50+ pounds.

Disclaimer

This overview is not exhaustive; perform all duties as assigned by supervisor.

Company Info

At Tractor Supply and Petsense, our Team Members are key to our success. We offer comprehensive benefits including medical, dental, vision, life and disability insurance, paid parental leave, tuition reimbursement, and family planning resources. Benefits vary by role and eligibility.