Team Member, Petsense

Petsense by Tractor Supply; Phenix City (AL); On-site; USD 25,000 - 35,000; Full time

Job summary

Join a forward-thinking company where you can make a difference in the lives of pets and their owners. As a Team Member, you'll engage with customers, support selling initiatives, and ensure the well-being of live animals. This role offers a unique opportunity to work in a dynamic environment where your contributions are valued. With a focus on customer service and teamwork, you'll help create memorable experiences for pet lovers. Enjoy comprehensive benefits and the chance to grow within a supportive culture that prioritizes work-life balance. Your journey starts here!

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Parental Leave

Tuition Reimbursement

Family Planning Resources

Qualifications

• No experience required; retail experience preferred.
• Ability to read, write, and count accurately.

Responsibilities

• Interact with customers and team members to provide legendary service.
• Operate cash register and assist customers with purchases.

Skills

Customer Service

Communication Skills

Problem-Solving Skills

Interpersonal Skills

Pet/Live Animal Knowledge

Education

High School Diploma or Equivalent

Tools

Cash Register

Point-of-Sale System

Computer

Job description

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This position is responsible for interacting with customers and team members, supporting selling initiatives, and performing assigned tasks while providing legendary customer service.

Essential Duties and Responsibilities (Min 5%)

As a Team Member, it is essential that you be available, flexible, adaptable, and service-oriented, as you must be able to fulfill all of the following requirements:

1. Maintain regular and predictable attendance.
2. Work scheduled shifts and have the ability to work varied hours, days, nights, weekends, and overtime as dictated by business needs.
3. Support selling initiatives (TEAM):
   • Thank the Customer
   • Engage with the customer and/or pet
   • Advise on products or services
   • Make it Memorable
4. Perform a combination of duties during 95% of your day, including:
   • Operate cash register/computer following cash handling procedures
   • Recovery of merchandise
   • Participate in mandatory freight process
   • Complete Plan-o-gram procedures
   • Assemble merchandise
   • Perform janitorial duties
   • Execute price changes/markdowns
   • Assist customers with loading purchases
   • Ensure the safety and well-being of live animals, sanitize and maintain holding tanks, and care for live animals as required
   • Complete all related documentation
5. Perform other duties as assigned.

Required Qualifications

Experience: No experience required. Retail experience and/or pet/live animal knowledge is strongly preferred.

Education: A high school diploma or equivalent is preferred but not required. Must be able to read, write, and count accurately regardless of education level.

Preferred knowledge, skills, or abilities

• Pet/Live Animal, pet food, pet product knowledge is strongly preferred.
• Strong communication and problem-solving skills.
• Basic computer skills.
• Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict.

Working Conditions

• Generally working indoors with moderate noise.
• Hard surfaces (concrete, asphalt) in indoor floors and outdoor lots; lighting and temperature are adequate.
• Work shifts vary but are generally no less than 4 hours and may exceed 8 hours.
• Promote a safe and productive work environment, adhering to safety guidelines.

Physical Requirements

• This position is non-sedentary.
• Must have the stamina and ability to move throughout the store and outdoor areas quickly and safely.
• Operate equipment related to job duties safely and efficiently.
• Occasionally lift or reach merchandise overhead.
• Frequently stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders.
• Move throughout the store during entire shifts.
• Access all store areas safely.
• Operate store equipment such as computers and cash registers.
• Read, write, and count accurately for documentation.
• Communicate effectively with team members and customers.
• Process information and merchandise through point-of-sale systems.
• Transfer merchandise and equipment weighing up to 50 pounds.
• Complete all required training and certification.

Disclaimer

This job description provides an overview of responsibilities and is not exhaustive. All duties should be performed as assigned by the supervisor.

Company Info

At Tractor Supply and Petsense, our Team Members are our top priority. We offer comprehensive benefits including medical, dental, vision, life and disability insurance, paid parental leave, tuition reimbursement, and family planning resources. Benefits vary by role and eligibility.

Already a Team Member?

You must apply or refer a friend through our internal portal.

Our Mission and Values guide our culture and decisions. We believe in work-life balance through our benefits and total rewards offerings. Your opportunity to grow is here at Tractor Supply and Petsense.