Team Member, Petsense

Petsense by Tractor Supply; LaGrange (GA); On-site; USD 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dynamic Team Member to join their retail environment. This role involves providing exceptional customer service, engaging with customers, and supporting various selling initiatives. Team Members will operate cash registers, assist with merchandise recovery, and ensure the well-being of live animals. With a focus on flexibility and adaptability, this position offers a chance to be part of a supportive team that values customer satisfaction and teamwork. If you're passionate about pets and enjoy working in a lively environment, this opportunity could be the perfect fit for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Parental Leave

Tuition Reimbursement

Family Planning Resources

Qualifications

• No experience required; retail and/or pet knowledge preferred.
• Ability to read, write, and count accurately is necessary.

Responsibilities

• Interact with customers and team members while providing legendary customer service.
• Operate cash register and assist customers with loading purchases.

Skills

Customer Service

Communication Skills

Problem-Solving Skills

Basic Computer Skills

Education

High School Diploma or Equivalent

Job description

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Overall Job Summary

This position is responsible for interacting with customers and team members, supporting selling initiatives, and performing assigned tasks while providing legendary customer service.

Essential Duties and Responsibilities (Min 5%)

As a Team Member, it is essential that you be available, flexible, adaptable, and service-oriented, as you must be able to fulfill all of the following requirements:

• Maintain regular and predictable attendance.
• Work scheduled shifts and have the ability to work varied hours, days, nights, weekends, and overtime as dictated by business needs.
• Support selling initiatives (TEAM):
  • Thank the Customer
  • Engage with the customer and/or pet
  • Advise on products or services
  • Make it Memorable
• Perform a variety of duties during 95% of the day, including:
  • Operate cash register/computer following cash handling procedures
  • Merchandise recovery
  • Participate in freight process
  • Complete Plan-o-gram procedures
  • Assemble merchandise
  • Perform janitorial duties
  • Execute price changes/markdowns
  • Assist customers with loading purchases
  • Ensure the safety and well-being of live animals, sanitize and care for live animals as required
  • Complete all related documentation
• Perform other duties as assigned.

Required Qualifications

• Experience: No experience required. Retail and/or pet/live animal knowledge is preferred.
• Education: High school diploma or equivalent preferred but not required; ability to read, write, and count accurately is necessary.

Preferred Knowledge, Skills, or Abilities

• Pet/Live Animal, pet food, pet product knowledge
• Strong communication and problem-solving skills
• Basic computer skills
• Interpersonal skills and ability to resolve issues ethically and with minimal conflict

Working Conditions

• Indoor environment with moderate noise; outdoor lots on hard surfaces
• Shifts generally no less than 4 hours, may exceed 8 hours
• Promote safety and adhere to safety guidelines

Physical Requirements

• Non-sedentary; ability to move quickly and safely throughout the store and outdoors
• Operate equipment safely and efficiently
• Occasional lifting or reaching overhead
• Stand, kneel, twist, crouch, squat, bend, stoop, climb ladders
• Move throughout the store for entire shift
• Access all store areas safely
• Operate store equipment
• Read, write, and count accurately
• Communicate effectively
• Process merchandise through POS system
• Lift and transfer items up to 50 pounds
• Complete training and certification

Disclaimer

This job description provides an overview of responsibilities and is not exhaustive. Duties are performed as assigned by supervisors.

Company Info

At Tractor Supply and Petsense, our Team Members are vital to our success. We offer comprehensive benefits including medical, dental, vision, life and disability insurance, paid parental leave, tuition reimbursement, and family planning resources. Benefits vary by role and eligibility.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industries: Retail