Team Member, Petsense

Petsense, Inc; Oklahoma City (OK); On-site; USD 25,000 - 30,000; Full time

Job summary

A leading company is seeking a Team Member to provide excellent customer service and support sales initiatives. The role involves interacting with customers, handling products and live animals, and performing various in-store duties in a dynamic retail environment. This position requires a flexible schedule and a penchant for teamwork, ideal for those passionate about pets.

Benefits

Comprehensive benefits including medical, dental, and vision insurance

Paid parental leave

Tuition reimbursement

Qualifications

• No experience required; retail experience and pet/live animal knowledge are preferred.
• Must be able to read, write, and count accurately.

Responsibilities

• Interact with customers and team members while providing excellent service.
• Perform various duties including operating cash register and ensuring the safety of live animals.
• Support selling initiatives and maintain regular attendance.

Skills

Communication

Problem-Solving

Interpersonal Skills

Pet/Live Animal Knowledge

Education

High School Diploma or Equivalent

Tools

Basic Computer Skills

Job description

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This position is responsible for interacting with customers and team members, supporting selling initiatives, and performing assigned tasks while providing excellent customer service.

Essential Duties and Responsibilities (Min 5%)

As a Team Member, you should be available, flexible, adaptable, and service-oriented, capable of fulfilling the following requirements:

• Maintain regular and predictable attendance.
• Work scheduled shifts, including varied hours, days, nights, weekends, and overtime as needed.
• Support selling initiatives (TEAM):
  • Thank the Customer
  • Engage with the customer and/or pet
  • Advise on products or services
  • Make the experience memorable
• Perform a variety of duties during 95% of your day, including:
  • Operate cash register/computer following cash handling procedures
  • Recover merchandise
  • Participate in freight process
  • Complete Plan-o-gram procedures
  • Assemble merchandise
  • Perform janitorial duties
  • Execute price changes/markdowns
  • Assist customers with loading purchases
  • Ensure the safety and well-being of live animals, including sanitizing and maintaining tanks
  • Complete all related documentation
• Perform other duties as assigned.

Required Qualifications

No experience required; retail experience and pet/live animal knowledge are preferred.

High school diploma or equivalent is preferred but not required. Must be able to read, write, and count accurately.

Preferred knowledge, skills, or abilities

• Pet/Live Animal, pet food, and pet product knowledge
• Strong communication and problem-solving skills
• Basic computer skills
• Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict

Working Conditions

• Indoor environment with moderate noise; outdoor lots with hard surfaces
• Shifts generally no less than 4 hours, may exceed 8 hours
• Promote a safe and productive environment following safety guidelines

Physical Requirements

• Non-sedentary role requiring movement throughout the store and outdoor areas
• Ability to lift or reach overhead, stand, kneel, crouch, and climb ladders
• Operate store equipment safely and efficiently
• Ability to transfer merchandise and live animals weighing up to 50 pounds
• Complete training and certification as required

Disclaimer

This overview is not exhaustive. All duties should be performed as assigned by your supervisor.

Company Info

At Tractor Supply and Petsense, our Team Members are vital to our success. We offer comprehensive benefits, including medical, dental, vision, life and disability insurance, paid parental leave, tuition reimbursement, and family planning resources. Benefits vary by role and eligibility.

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Our Mission and Values guide us in creating a positive culture and making a difference. We support work-life balance and career growth at Tractor Supply and Petsense.