Team Member, Petsense

Petsense by Tractor Supply; Fairhope (AL); On-site; USD 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated Team Member to join their vibrant team. In this role, you'll interact with customers and pets, providing exceptional service while supporting selling initiatives. Your responsibilities will include operating the cash register, assisting with merchandise, and ensuring the safety of live animals. This position offers a dynamic work environment with flexible hours, making it ideal for those passionate about pets and customer service. Join a company that values its team members and offers comprehensive benefits to support your well-being and growth.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Parental Leave

Tuition Reimbursement

Family Planning Resources

Qualifications

• No experience required; retail or pet knowledge preferred.
• Must be able to read, write, and count accurately.

Responsibilities

• Interact with customers and team members while providing legendary service.
• Operate cash register and assist with various store duties.

Skills

Customer Service

Communication Skills

Problem-Solving Skills

Basic Computer Skills

Education

High School Diploma or Equivalent

Job description

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Overall Job Summary

This position is responsible for interacting with customers and team members, supporting selling initiatives, and performing assigned tasks while providing legendary customer service.

Essential Duties and Responsibilities (Min 5%)

As a Team Member, you must be available, flexible, adaptable, and service-oriented, capable of fulfilling the following requirements:

1. Maintain regular and predictable attendance.
2. Work scheduled shifts, including varied hours, days, nights, weekends, and overtime as needed.
3. Support selling initiatives (TEAM):
   1. Thank the Customer
   2. Engage with the customer and/or pet
   3. Advise on products or services
   4. Make it Memorable
4. Perform a variety of duties during 95% of the workday, including:
   1. Operate cash register/computer following cash handling procedures
   2. Recover merchandise
   3. Participate in freight processing
   4. Complete Plan-o-gram procedures
   5. Assemble merchandise
   6. Perform janitorial duties
   7. Execute price changes/markdowns
   8. Assist customers with loading
   9. Ensure the safety and care of live animals
   10. Complete documentation related to duties
5. Perform other duties as assigned.

Required Qualifications

No experience required; retail or pet/live animal knowledge preferred. High school diploma or equivalent is preferred but not required. Must be able to read, write, and count accurately.

Preferred Knowledge, Skills, or Abilities

• Pet/live animal, pet food, and pet product knowledge
• Strong communication and problem-solving skills
• Basic computer skills
• Interpersonal skills and ethical issue resolution

Working Conditions

• Indoor environment with moderate noise
• Hard surface floors and outdoor lots
• Shifts typically no less than 4 hours, possibly exceeding 8 hours
• Adhere to safety guidelines

Physical Requirements

• Non-sedentary; ability to move quickly and safely
• Operate equipment safely and efficiently
• Occasionally lift or reach overhead
• Stand, kneel, twist, crouch, squat, bend, stoop, climb ladders
• Move throughout the store for entire shift
• Access all store areas safely
• Operate store equipment
• Read, write, and count accurately
• Communicate effectively
• Process merchandise and operate POS system
• Lift and transfer items up to 50 pounds
• Complete training and certification

Disclaimer

This overview is not exhaustive. All duties should be performed as assigned by supervisors.

Company Info

At Tractor Supply and Petsense, our Team Members are central to our success. We offer comprehensive benefits, including medical, dental, vision, life and disability insurance, paid parental leave, tuition reimbursement, and family planning resources. Benefits vary by role and eligibility.