Team Member, MilkShake Factory (Moon Township)

The Milk Shake Factory; Coraopolis (Allegheny County); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Competitive wages + tips

Flexible schedules

Growth opportunities into management

Paid Time Off + Holiday Pay

Free Milkshake Each Shift

40% Employee Discount

Job summary

MilkShake Factory in Pittsburgh is hiring energetic Team Members to create memorable experiences for guests. You’ll serve shakes, sundaes, and chocolates with consistency and flair, share our story, and provide outstanding customer service.

This role includes keeping the shop organized, stocking freezers, supporting promotions, and handling cash with care. Perks include competitive wages, flexible schedules, paid time off, free milkshake each shift, and a 40% employee discount.

Qualifications

• Customer-service oriented; no specific background required.
• Ability to work in a fast-paced hospitality setting.

Responsibilities

• Serve milkshakes, sundaes, chocolates, and joy with consistency and flair.
• Share our story and provide exceptional customer service.
• Assist guests with sampling, recommendations, and upselling.
• Keep the shop organized, clean, and stocked (retail shelves to freezers).
• Support seasonal promotions and displays.
• Follow food safety and cash-handling practices at all times.
• Step in as needed to help the team move smoothly.

Job description

Join Our Team

Do you love milkshakes, chocolate, and creating unforgettable moments? At the MilkShake Factory, our team is the heart of everything we do. Since 1914, our family’s passion for chocolate has been passed down through generations — and today, we’re Pittsburgh’s premier destination for handspun shakes, craft sundaes, and gourmet chocolates.

We’re looking for energetic, customer-focused Team Members to help us keep things spinning, shaking, and smiling every day.

Why You’ll Love Working Here

We believe in taking care of our team just like family. Here’s what you can expect:

• Competitive Wages + Tips
• Flexible Schedules (perfect for students, parents, or anyone who needs balance)
• Growth Opportunities into management and beyond
• Paid Time Off + Holiday Pay
• Free Milkshake Each Shift
• 40% Employee Discount (chocolate included!)

What You’ll Do

As a Team Member, you’ll be the reason guests leave with a smile. You’ll:

• Serve up milkshakes, sundaes, chocolates, and joy with consistency and flair
• Share our story and products while providing exceptional customer service
• Help guests discover new favorites through sampling, recommendations, and upselling
• Keep our shop organized, clean, and stocked (from retail shelves to freezers)
• Support fun seasonal promotions and displays
• Ensure food safety and cash-handling practices are always followed
• Jump in as needed to keep the team moving smoothly

About Us

At the MilkShake Factory, you’ll do more than just make milkshakes — you’ll create experiences. We’re passionate about community, inclusivity, and growth. Whether it’s your first job or building a career in hospitality or management, you’ll have the chance to learn, grow, and make sweet memories along the way.

The Milkshake Factory provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit based factors. In addition to federal law requirements, The Milkshake Factory complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training