Team Member, MilkShake Factory (Downtown, Pittsburgh)

The Milk Shake Factory; Pittsburgh (Allegheny County); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Competitive wages + tips

Flexible schedules

Growth opportunities into management

Paid time off + holiday pay

Employee discount 40%

Job summary

The MilkShake Factory in Pittsburgh is seeking energetic Team Members to join our team. We offer hands-on roles in a fast-paced shop serving handspun shakes, crafts sundae items, and gourmet chocolates.

As a Team Member, you will greet guests, upsell products, and help keep the shop organized and stocked. Flexible schedules, employee discounts, and opportunities for advancement are available to a friendly, community-focused team.

Qualifications

• Energetic, customer-focused team member.
• Ability to upsell and recommend products.
• Maintain a clean, organized shop and stock.
• Commitment to food safety and cash-handling practices.

Responsibilities

• Serve milkshakes, sundaes, chocolates with consistency and flair.
• Provide exceptional customer service and share our story.
• Help guests discover new favorites through sampling, recommendations, and upselling.
• Keep our shop organized, clean, and stocked (from retail shelves to freezers).
• Support fun seasonal promotions and displays.
• Ensure food safety and cash-handling practices are always followed.
• Jump in as needed to keep the team moving smoothly.

Job description

Join Our Team

Do you love milkshakes, chocolate, and creating unforgettable moments? Atthe MilkShake Factory, our team is the heart of everything we do. Since 1914, our family's passion for chocolate has been passed down through generations — and today, we’re Pittsburgh’s premier destination for handspun shakes, craft sundaes, and gourmet chocolates.

We’re looking for energetic, customer-focused Team Members to help us keep things spinning, shaking, and smiling every day.

Why You’ll Love Working Here

We believe in taking care of our team just like family. Here’s what you can expect:

• Competitive Wages + Tips
• Flexible Schedules (perfect for students, parents, or anyone who needs balance)
• Growth Opportunities into management and beyond
• Paid Time Off + Holiday Pay
• 40% Employee Discount (chocolate included!)

What You’ll Do

As a Team Member, you’ll be the reason guests leave with a smile. You’ll:

• Serve up milkshakes, sundaes, chocolates, and joy with consistency and flair
• Share our story and products while providing exceptional customer service
• Help guests discover new favorites through sampling, recommendations, and upselling
• Keep our shop organized, clean, and stocked (from retail shelves to freezers)
• Support fun seasonal promotions and displays
• Ensure food safety and cash-handling practices are always followed
• Jump in as needed to keep the team moving smoothly

About Us

At the MilkShake Factory, you’ll do more than just make milkshakes — you’ll create experiences. We’re passionate about community, inclusivity, and growth. Whether it’s your first job or building a career in hospitality or management, you’ll have the chance to learn, grow, and make sweet memories along the way.

The Milkshake Factory provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit based factors. In addition to federal law requirements, The Milkshake Factory complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training