Team Member Experience Manager

Clayton Homes (New); Fontana (CA); On-site; USD 85,000 - 125,000; Full time

Benefits offered by this job

401K with company match

Paid parental leave

Tuition reimbursement

Employee Assistance Program

Volunteer time off

Wellness programs

Health, dental, and vision benefits

Job summary

Clayton seeks a leader to oversee all Team Member Experience (TMX) programs and processes, driving engagement and reducing turnover. You will coordinate Recruiting & Hiring, On-Boarding & Orientation, Job Skills Training, Engagement & Retention, Performance Management, Benefits, Salary Administration, and Payroll/Attendance, and support leadership training.

You will partner with plant leadership to assess HR practices, set goals, and implement improvements aligned with a world-class TMX vision.

Qualifications

• 4-year degree in Human Resources, Business / Management, or Organizational Development.
• Minimum 3 years of progressive leadership experience in HR or Training / OD positions.
• Knowledge and experience in HR, Organizational Planning, Recruitment, Organizational Development, Employee Relations, Safety, Employee Engagement, and Employee Development.
• Better than average written and spoken communication skills.
• Outstanding interpersonal relationship building and coaching skills.
• Previous experience in manufacturing environment preferred.

Responsibilities

• Planning & Oversight – Assesses effectiveness of HR practices and leads improvements to move toward a world class TMX experience.
• Pay & Rewards – Oversees Benefits/Salary administration and Payroll/Attendance; collaborators on pay related issues.
• Recruiting & Hiring – Oversees recruiting, screening, interviewing, onboarding and orientation.
• Job Skills Training – Partners with People Leaders to ensure training on job skills, safety, LEAN, housekeeping and site standards.
• Leadership – Facilitates leadership development workshops and coaches managers on interviewing, terminations, evaluations and performance.
• Employment Practices – Ensures compliance with federal and state laws; advises on employee relations issues.
• Performance Management – Ensures evaluations and actionable feedback processes exist.
• Additional Initiatives – Serves as facility point of contact for initiatives such as Wellbeing.

Skills

Leadership

HR knowledge

Communication

People leadership

Manufacturing experience

Education

4-year degree in Human Resources, Business / Management, or Organizational Development

Job description

Clayton is a leading single-family, values-driven home builder dedicated to attainable housing, sustainable practices and creating a world-class experience for customers and team members.

Our company portfolio includes a broad offering of attainable housing, and as a vertically integrated home builder, we are uniquely positioned to serve customers through every stage of the homeownership journey – building, selling, financing, and insuring homes.

From entry-level to more experienced positions, we're actively recruiting individuals who are passionate, positive, and eager to learn. We then equip you for success, whether you're in the office, in the field, or on the floor. As a member of our team you'll enjoy excellent benefits, opportunities for growth, and an encouraging culture that supports work / life balance.

Position Summary

Oversees all Team Member Experience (TMX) programs and processes to help the organization achieve its goals of maximizing team member engagement and lowering team member turnover. TMX programs include Recruiting & Hiring, On-Boarding & Orientation, Job Skills Training, Engagement & Retention, Performance Management, Employment Practices, Benefits / Salary Administration, and Payroll/Attendance. Also helps plan and facilitate leadership training for managers, supervisors and team leaders.

Duties / Responsibilities

• Planning & Oversight – Assesses effectiveness of HR practices and leads the development and implementation of improvements to move toward our vision of world class team member experience. Analyzes key performance indicators to look for trends and root causes of turnover; presents results and recommendations to the appropriate facility leadership (GM/ PM, Ops or Production Manager) Helps leadership team develop its vision for World Class Team Member Experience; facilitates goal setting and action planning to prioritize and align HR programs with vision.
• Pay & Rewards – Oversees Benefits/Salary administration and Payroll/Attendance. Collaborates with HRBP on any pay related issue or concern, by position or within market.
• Recruiting & Hiring – Responsible for oversight of recruiting, screening, interviewing, and on-boarding processes. Anticipates staffing needs by keeping close contact with plant leadership and ensures compliance with all hiring regulations and policies. Ensures new hires are welcomed and integrated into their teams; manages orientation, referral program, and serves as liaison between team members and team leaders, facilitates resolution of any issues identified.
• Job Skills Training – Partners with People Leaders to ensure team members have been properly trained on job skills, safety protocols & standards, LEAN organizational structure, housekeeping standards and any site specific standards/programs. Trains and coaches People Leaders on how to set clear expectations of team members, praise & recognition their teams, and confront non-performance.
• Leadership – Facilitates leadership development workshops for Team Leaders. Helps assess leadership performance and advise GM/PM on development plans. Leads training on interviewing, hiring, terminations, promotions, performance evaluations, harassment, etc.
• Employment Practices – Consults with HRBP to ensure that policies comply with federal and state law. Identifies legal requirements and government reporting regulations affecting human resources functions and ensures policies, procedures, and reporting comply. Investigates and advises management in appropriate resolution of employee relations issues.
• Performance Management – Ensures a process exists to carry out performance evaluations according to program design. Aids, training, & coaching to leaders on how to have two-way conversations, provide actionable feedback & build trust with team members.
• Additional Initiatives – Serve as the facility point of contact for initiatives such as VTO, Wellbeing, etc.

Qualifications

• 4-year degree in Human Resources, Business / Management, or Organizational Development
• Minimum 3 years of progressive leadership experience in HR or Training / OD positions
• Knowledge and experience in HR, Organizational Planning, Recruitment, Organizational Development, Employee Relations, Safety, Employee Engagement, and Employee Development
• Better than average written and spoken communication skills
• Outstanding interpersonal relationship building and coaching skills
• Previous experience in manufacturing environment preferred

Physical Demands

• Must be able to consistently operate a computer and other office productivity machinery such as telephone, calculator, copy machine, computer printer, etc.
• Must be able to communicate with others via phone, email, and in person.
• Must be able to exchange accurate information with others.
• Constantly works in an indoor, temperature-controlled, sealed-window office environment.
• Work primarily involves sitting / standing.

Travel Requirements

None

Why Clayton?

Full-time team members have the flexibility to create their own health, dental, and vision benefits package.

• Clayton provides competitive 401K programs, including investment options and company matching for full and part time team members after one year to help our team members achieve their financial goals.
• Paid parental leave
• Tuition reimbursement
• Employee Assistance Programs
• Paid time to volunteer to causes that are meaningful to them through the Clayton Impact program
• Holistic wellness with physical, nutritional, social, financial, spiritual and occupational programs available online or in-person for team members.

Clayton is committed to creating an inclusive workplace. Clayton is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Business Unit - B00018 Clayton Supply

The Clayton story began in 1956 with a simple but powerful mission – helping more hardworking families across America achieve homeownership. Clayton is committed to Opening Doors to a Better Life. We are a leading single family, values driven home builder dedicated to attainable housing, sustainable practices, and creating a world class experience for customers and team members.

Our company portfolio includes a broad offering of attainable housing, and as a vertically integrated home builder, we are uniquely positioned to serve customers through every stage of the homeownership journey building, selling, financing and insuring homes.

Our success is in our team members – join our team and see how you can help us build a better tomorrow.

As a shared service, Home Team team members support many functions across the Clayton enterprise. The Home Team includes wellbeing, internal audit, accounting/finance, marketing, legal, campus operations, and more.

We believe our strength is our people. That's why we invest in opportunities for our team members to personally and professionally grow.

As a leader in modern and attainable housing, Clayton is committed to delivering forward-looking technology solutions. With a dedicated team of over 500 technology professionals, we continue to evolve and innovate, ensuring we remain at the forefront of our industry.

Our collaborative and innovative culture encourages team members to grow to their full potential.

Our focus on team member experience, development and engagement is paramount, offering career pathing and leadership development opportunities to foster growth and success within our organization.

Clayton Home Building group has more than 12,000 team members across the United States, and built more than 59,000 homes last year. Home Building Group makes the dream of homeownership a reality every single day, delivering quality-built homes at an attainable price.

We are dedicated to a world-class team member experience, environmentally responsible building practices and helping provide attainable housing for all.

This business unit is comprised of Clayton manufacturing, Clayton supply, and Clayton Properties Group. With 2,900+ team members and 400+ Retail locations nationwide, our home consultants create a world class home buying experience by assisting customers in identifying a floor plan, selecting options, and coordinating the construction processes.

Clayton Retail sells more than 25,000 homes annually, as we strive to help customers achieve homeownership across America.