Team Member - Clean Express Auto Wash

Express Wash Concepts; Mentor (OH); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Unlimited Wash Club membership

Uniforms provided

Paid vacation

Job summary

Express Wash Concepts is hiring a Team Member at our Mentor, Ohio location. You will deliver excellent customer service, engage customers with Unlimited Wash Club options, and help upsell memberships and add-ons.

The role emphasizes safety, reliability, and teamwork in a fast-paced outdoor setting. Training, uniform provision, and growth opportunities are offered to support your career path.

Qualifications

• High school diploma or equivalent requirement.
• Ability to work flexible hours, including weekends.
• Stand and move throughout the site for the entire shift in a fast-paced environment.
• Work outdoors in all weather conditions.

Responsibilities

• Educate customers on Unlimited Wash Club benefits.
• Greet customers and exceed expectations with strong first impressions.
• Upsell products and monthly unlimited car wash packages.
• Perform quality checks and follow safety procedures.
• Operate basic retail equipment (computer, POS).
• Address customer escalations calmly and professionally.
• Learn wash process and equipment to expand knowledge.
• Perform other related duties as assigned.

Skills

Customer service

Communication

Flexibility

Reliability

Education

High school diploma or equivalent

Tools

POS system

Basic computer skills

Job description

Location:

7796 Munson Rd, Mentor, Ohio, 44060

Job Description:

Ready to turn a job into a career? Join one of the fastest-growing companies in the region, starting at $15.00/hour with opportunities to advance and succeed.

As part of Express Wash Concepts, one of the region’s fastest-growing and award-winning companies, we offer more than just a job – we provide a path to growth and success. Whetheryou’restarting your career or looking to take it to the next level,we’rehere to support your journey.

At Clean Express Auto Wash ,we’remore than just a car wash—we’recommitted to delivering fast, eco-friendly services, providing exceptional customer care, and giving back to our communities. Most importantly, we empower our team members with a clear roadmap for growth, offering opportunities to advance from Team Member to leadership roles and beyond.

WhyYou’llLove Working Here

• Pay increases tied to training and skill development

• Recognition programs

• Ongoing training and professional development

• Unlimited Wash Club membership

• 50% off retail items

• Company-provided uniforms

• Paid vacation (per Employee Manual)

Where Clean Cars Begin: Your Role

As a Team member, you will focus on providing exceptional customer service andfocussales efforts byengaging potential customers and presenting monthly unlimited car wash packagesand upselling products to existing customers! Your workday will also consist of, but not be limited to:

• Educating our customers on the benefits of our Unlimited Wash Club

• Greet and exceed customer expectations through long-lasting first impressions.

• Actively engage withcustomerspre/post wash to ensure 100% satisfaction.

• Maintain quality assurance throughaccurateQuality Control checks.

• Comply withall safety protocols and standard operating procedures.

• Properly address all customer escalations in a calm and collected manner.

• Understand andoperatebasic functional retail equipment (computer, POS, etc.)

• Pitch our membership when interacting with new customers.

• Learn the wash process and equipment to expand theknowledgebase.

• Perform other related duties asrequiredand assigned.

WhatYou’llNeed to Shine

• High school diploma or equivalent, or current enrollment.

• Ability to work flexible hours, including weekends.

• Stand and move throughout the site for the entire shift in a fast-paced environment.

• Work outdoors in all weather conditions.

• Lift up to 25 lbs. consistently and up to 50 lbs. occasionally.

• Positive attitude, willingness to take direction, and a professional appearance.

• Follow safety guidelines and wear the required safety equipment.

Express Wash Conceptsprovidesequal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender identity, sexual orientation, or genetics.