Team Member - Clean Express Auto Wash

Express Wash Concepts LLC; Cleveland (OH); On-site; USD 31,000 - 36,000; Full time

Benefits offered by this job

Pay increases with training

Recognition programs

Ongoing training

Unlimited Wash Club membership

50% off retail items

Company-provided uniforms

Paid vacation

Job summary

Express Wash Concepts is hiring at Clean Express Auto Wash in Cleveland. As a Team Member you’ll deliver friendly customer service, present Unlimited Wash Club packages, and upsell products to boost satisfaction and sales.

The role is outdoor, fast-paced, requires standing, lifting up to 50 lbs occasionally, and flexible hours including weekends. Training and growth opportunities are emphasized with company uniforms provided and paid vacation.

Qualifications

• High school diploma or equivalent is preferred.
• Ability to work flexible hours, including weekends.
• Stand and move throughout the site for the entire shift in a fast-paced environment.
• Work outdoors in all weather conditions.
• Lift up to 25 lbs. consistently and up to 50 lbs. occasionally.
• Positive attitude, willingness to take direction, and a professional appearance.
• Follow safety guidelines and wear the required safety equipment.

Responsibilities

• Educate customers on Unlimited Wash Club benefits.
• Greet and exceed customer expectations with strong first impressions.
• Engage with customers pre/post wash to ensure satisfaction.
• Maintain quality control through checks and procedures.
• Address customer escalations calmly and professionally.
• Operate basic retail equipment (computer, POS, etc.).
• Pitch memberships during customer interactions.
• Learn wash process and equipment to expand knowledge base.
• Perform other related duties as assigned.

Skills

Customer service

Upselling

Flexibility

Stamina

Teamwork

Education

High school diploma or equivalent

Tools

POS system

Retail software

Job description

Location

3278 Steelyard Dr, Cleveland, Ohio, 44109

Job Description

Ready to turn a job into a career? Join one of the fastest-growing companies in the region, starting at $15.00/hour with opportunities to advance and succeed. As part of Express Wash Concepts, one of the region’s fastest-growing and award-winning companies, we offer more than just a job – we provide a path to growth and success. Whether you’re starting your career or looking to take it to the next level, we’re here to support your journey. At Clean Express Auto Wash, we’re more than just a car wash—we’re committed to delivering fast, eco-friendly services, providing exceptional customer care, and giving back to our communities. Most importantly, we empower our team members with a clear roadmap for growth, offering opportunities to advance from Team Member to leadership roles and beyond.

Why You’ll Love Working Here

• Pay increases tied to training and skill development
• Recognition programs
• Ongoing training and professional development
• Unlimited Wash Club membership
• 50% off retail items
• Company-provided uniforms
• Paid vacation (per Employee Manual)

Where Clean Cars Begin: Your Role

As a Team member, you will focus on providing exceptional customer service and focus sales efforts by engaging potential customers and presenting monthly unlimited car wash packages and upselling products to existing customers! Your workday will also consist of, but not be limited to:

• Educating our customers on the benefits of our Unlimited Wash Club
• Greet and exceed customer expectations through long-lasting first impressions.
• Actively engage with customers pre/post wash to ensure 100% satisfaction.
• Maintain quality assurance through accurate Quality Control checks.
• Comply with all safety protocols and standard operating procedures.
• Properly address all customer escalations in a calm and collected manner.
• Understand and operate basic functional retail equipment (computer, POS, etc.)
• Pitch our membership when interacting with new customers.
• Learn the wash process and equipment to expand the knowledgebase.
• Perform other related duties as required and assigned.

What You’ll Need to Shine

• High school diploma or equivalent, or current enrollment.
• Ability to work flexible hours, including weekends.
• Stand and move throughout the site for the entire shift in a fast-paced environment.
• Work outdoors in all weather conditions.
• Lift up to 25 lbs. consistently and up to 50 lbs. occasionally.
• Positive attitude, willingness to take direction, and a professional appearance.
• Follow safety guidelines and wear the required safety equipment.

Equal Employment Opportunity Statement

Express Wash Concepts provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender identity, sexual orientation, or genetics.

Company Information

Express Wash Concepts (EWC) is one of the nation’s fastest-growing express tunnel car wash operators and the parent company of five award-winning brands. With 130+ locations across six states — and more opening every month — we’ve earned a place on the Inc. 5000 list of America’s Fastest Growing Companies for five consecutive years.

We’re excited to learn more about you and the impact you can make!

Why You’ll Love Working Here (second)

• Continuous training and development
• Clear growth and development opportunities across 130+ locations
• A supportive team environment focused on coaching, training, and celebrating wins
• Opportunities to give back through community partnerships and EWC Cares
• 401(k) with company match up to 4%
• Complimentary Unlimited Wash Club Membership
• Company-provided uniforms
• Paid vacation
• Educational reimbursement
• Better. Brighter. Together.

Mission

Our mission is simple: deliver fast, high-quality, eco-friendly washes paired with exceptional customer experience and a people-first culture.