Team Member at Hattie B's

First Meridian Services; Nashville (TN); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Starting pay $16/hour plus tips

Dental and Vision Insurance after 60+?

Health Insurance after 1 year

Employee Discount

Paid Leave

EAP, Critical Illness, Hospital Indemn

Life Insurance options

Job summary

First Meridian Services is seeking Team Members to deliver outstanding customer service in a fast-paced airport restaurant environment. You will greet customers, take orders, process payments, and help with food prep and restocking.

This role requires 18+ years old, an active TABC license or willingness to obtain one, and a strong focus on safety and accuracy. Shifts include early morning and afternoon blocks with varying end times; benefits include health, dental, and vision insurance after set

Qualifications

• Welcome to good customer experience with orders and payments.
• Ability to work in a fast-paced restaurant environment.
• Must pass a 10-year background check.
• Active TABC license or willingness to obtain one.

Responsibilities

• Greet customers and take orders accurately.
• Process payments using POS.
• Provide menu information and answer questions.
• Keep checkout area clean and stocked.
• Assist with food prep or restocking as needed.
• Address complaints professionally.
• Collaborate with team for smooth operations.
• Follow health and safety guidelines.

Skills

Customer service

Cash handling

POS system

Teamwork

Fast-paced environment

Alcohol service knowledge

Flexible scheduling

Strong communication

Problem solving

Mathematical basics

Education

High school diploma or equivalent

Active TABC license

Tools

POS system

Job description

About this position

About First Meridian Services

At First Meridian Services, Inc., our team members are our greatest asset. We are committed to building a workplace that excites, rewards, and supports you—one where passionate, professional, and knowledgeable individuals can grow and thrive. We are constantly seeking great people who will make us even greater.

As you get to know our culture and mission, we hope you’ll take full advantage of the opportunities to enhance your profession and contribute to our shared goals. We believe in creating a rewarding environment where you can build a long and successful career. Welcome to First Meridian Services—where your future takes flight.

The Team Member is responsible for providing exceptional customer service while accurately processing transactions in a fast-paced, quick-service restaurant environment. This role involves greeting customers, taking orders, handling payments, and ensuring a smooth checkout experience. Team Members assist with maintaining cleanliness and organization at the front of the restaurant and helping with food preparation and restocking.

SHIFTS:

A M Shifts: 3AM-6AM start time with 11AM-2PM out time

PM Shifts: 2 PM to 4PM to closing (typically between 10 PM and midnight)

Preferred: O pen for any 8-hour shift between 3 AM and closing (11PM)

BENEFITS & PERKS

• Starting Pay : $16 per hour, plus tips.
• Dental and Vision Insurance: Available after 60 days
• Health Insurance : Available to eligible full-time employees after 1 year
• Additional Benefits: EAP, Critical Illness, Hospital Indemnity, and Life Insurance options
• Employee Discount : Available at Skyport restaurant and retail locations
• Paid Leave : Provided in accordance with applicable state and federal laws
• Supportive team environment with training and professional development opportunities

PRIMARY RESPONSIBILITIES

• Greet customers warmly and take their orders accurately.
• Process payments efficiently using the cash register or point-of-sale (POS) system.
• Provide information about menu items and answer customer inquiries.
• Ensure the checkout area is clean, organized, and well-stocked.
• Assist with food preparation or restocking items as needed during shifts.
• Address customer complaints or issues promptly and professionally.
• Collaborate with team members to ensure smooth restaurant operations.
• Follow health and safety guidelines to ensure a safe dining environment.

REQUIRED SKILLS/ABILITIES

• Must be a minimum of 18 years old
• Comfortable with the sale of alcohol
• Genuine interest in providing a positive guest experience
• Ability to work well with others and support a positive work environment
• Ability to work in a fast-paced environment
• Dependable
• Flexible to work nights, weekends, and holidays
• Ability to follow all guidelines and procedures set forth by FMS/Skyport, brand partners, airport, federal, state, and local employment regulations
• Strong communication skills and the ability to handle stressful situations
• Strong problem-solving skills and the ability to exercise good judgment
• Ability to use basic math; e.g., addition, subtraction, and basic fractions
• Must pass a 10-year background check

EDUCATION AND EXPERIENCE:

• High school diploma or equivalent preferred but not required.
• Basic understanding of kitchen safety and sanitation practices.
• Prior experience in food service or customer service is required.
• Must currently hold an active TABC license, or be willing to obtain one upon hire
• Must be a minimum of 18 years old

WORKING ENVIRONMENT

Airport: This position operates in a climate-controlled international airport environment. The temperature, volume of noise, and exposure to the public is outside the control of First Meridian Services, Inc. The position requires the use of public spaces as provided by the airport.

Restaurant: This position may require frequent exposure to a restaurant or retail operation environment. Regular exposure to varying temperatures (hot/cold/freezing), fumes, vapors, industrial restaurant equipment, noise, and guests will be a common occurrence.

The nature of restaurant work requires the Team Member to possess certain physical abilities. Those listed here are representative of those that must be met by the employee to successfully perform this job. Most of the workday is spent standing or walking and working in close proximity to others. Eye-hand coordination, depth perception, finger dexterity, and functional vision and speech perception are required. Some bending, crouching, pushing/pulling and lifting/lowering of 20-50 lbs. Some repetitive motions with hands, wrists, or arms. Must be able to operate all equipment used in the restaurant. Some exposure to skin irritants, electrical equipment, and sharp instruments. Risk to these exposures is minimized by strict adherence to company standards, policies and procedures.

Physical Requirements & Frequency

• Bend - Occasionally
• Climb/Crawl - Occasionally
• Sit - Rarely
• Kneel - Occasionally
• Squat - Occasionally
• Stand/Walk - Constantly

Mental Requirements & Frequency

• Communicate Orally - Constantly
• Evaluating - Frequently
• Perform Calculations - Occasionally
• Read/Comprehend - Regularly
• Reason/Analyze - Regularly
• Write – (???)

Internal Applicants: Current First Meridian Services employees must meet applicable internal transfer eligibility requirements to be considered for this opportunity. Generally, employees must have been in their current position for at least six months and have no disciplinary documentation within the previous six months. Please get in touch with your manager or HR with questions regarding eligibility.

First Meridian is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, disability, or protected veteran status.

First Meridian Services utilizes E-Verify to confirm work eligibility within the US.