Team Member at Kitty Hawk

Skyport HospitalityFirst Meridian Services; Nashville (TN); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Starting pay $16-$17/hr plus tips

Dental & Vision after 60 days

Health Insurance after 1 year

401(k) after 6 months

Employee Discount

Job summary

First Meridian Services, Inc. is seeking a Team Member for an airport concession location in Nashville. You will greet customers, take orders, process payments, and help maintain a clean, efficient front‑of‑house while supporting food preparation during shifts.

This role requires 18+ years, ability to work nights and weekends, and a willingness to obtain an active TABC license. Competitive starting pay $16–$17 per hour plus tips, with benefits after waiting periods; EAP and other coverages

Qualifications

• Must be 18+ years old.
• Experience in food service or customer service is required.
• Must pass a 10-year background check.

Responsibilities

• Greet customers and take orders accurately.
• Process payments using POS system.
• Provide information about menu items and answer questions.
• Keep checkout area clean and stocked.
• Assist with food preparation or restocking as needed.
• Address customer concerns professionally.

Skills

Customer service

Cash handling

POS system

Alcohol service

Team collaboration

Education

High school diploma or equivalent

Active TABC license

Tools

Point-of-sale system

Job description

SUMMARY

The Team Member is responsible for providing exceptional customer service while accurately processing transactions in a fast-paced, quick-service restaurant environment. This role involves greeting customers, taking orders, handling payments, and ensuring a smooth checkout experience. Team Members assist with maintaining cleanliness and organization at the front of the restaurant and help with food preparation and restocking.

SHIFT

AM: 3 AM to 11 AM. Must be flexible to work on weekends.

PM: Start between 12 PM and 2 PM, and finish between 8 PM and close.

We close when the last flight leaves, which is typically between 10 pm and midnight.

BENEFITS & PERKS

• Starting Pay : $16 to $17 per hour, depending on experience and qualifications. Plus, tips!
• Dental and Vision Insurance: Available after 60 days
• Health Insurance : Available to eligible full-time employees after 1 year
• Additional Benefits: EAP, Critical Illness, Hospital Indemnity, and Life Insurance options
• 401(k) Retirement Savings Plan: Available after 6 months
• Employee Discount : Available at Skyport restaurant and retail locations
• Paid Leave : Provided in accordance with applicable state and federal laws
• Supportive team environment with training and professional development opportunities

PRIMARY RESPONSIBILITIES

• Greet customers warmly and take their orders accurately.
• Process payments efficiently using the cash register or point-of-sale (POS) system.
• Provide information about menu items and answer customer inquiries.
• Ensure the checkout area is clean, organized, and well-stocked.
• Assist with food preparation or restocking items as needed during shifts.
• Address customer complaints or issues promptly and professionally.
• Collaborate with team members to ensure smooth restaurant operations.
• Follow health and safety guidelines to ensure a safe dining environment.

REQUIRED SKILLS/ABILITIES

• Must be a minimum of 18 years old
• Comfortable with the sale of alcohol
• Genuine interest in providing a positive guest experience
• Friendly, outgoing, approachable personality
• Ability to work well with others and support a positive work environment
• Ability to work in a fast-paced environment
• Dependable
• Flexible to work nights, weekends, and holidays
• Ability to follow all guidelines and procedures set forth by FMS/Skyport, brand partners, airport, federal, state, and local employment regulations
• Strong communication skills and the ability to handle stressful situations
• Strong problem-solving skills and the ability to exercise good judgment
• Ability to use basic math; e.g., addition, subtraction, and basic fractions
• Must pass a 10-year background check

EDUCATION AND EXPERIENCE:

• High school diploma or equivalent preferred but not required.
• Basic understanding of kitchen safety and sanitation practices.
• Prior experience in food service or customer service is required.
• Must currently hold an active TABC license, or be willing to obtain one upon hire
• Must be a minimum of 18 years old

WORKING ENVIRONMENT

Airport: This position operates in a climate-controlled international airport environment. The temperature, volume of noise, and exposure to the public is outside the control of First Meridian Services, Inc. The position requires the use of public spaces as provided by the airport.

Restaurant: This position may require frequent exposure to a restaurant or retail operation environment. Regular exposure to varying temperatures (hot/cold/freezing), fumes, vapors, industrial restaurant equipment, noise, and guests will be a common occurrence.

The nature of restaurant work requires the Team Member to possess certain physical abilities. Those listed here are representative of those that must be met by the employee to successfully perform this job. Most of the workday is spent standing or walking and working in close proximity to others. Eye-hand coordination, depth perception, finger dexterity, and functional vision and speech perception are required. Some bending, crouching, pushing/pulling and lifting/lowering of 20-50 lbs. Some repetitive motions with hands, wrists, or arms. Must be able to operate all equipment used in the restaurant. Some exposure to skin irritants, electrical equipment, and sharp instruments. Risk to these exposures is minimized by strict adherence to company standards, policies and procedures.

Physical Requirements & Frequency
Bend - Occasionally
Climb/Crawl - Occasionally
Sit - Rarely
Kneel - Occasionally
Squat - Occasionally
Stand/Walk - Constantly

Mental Requirements & Frequency
Communicate Orally - Constantly
Evaluating - Frequently
Perform Calculations - Occasionally
Read/Comprehend - Regularly
Reason/Analyze - Regularly
Write - Occasionally

HIRING PROCESS

Internal Applicants: Current First Meridian Services employees must meet applicable internal transfer eligibility requirements to be considered for this opportunity. Generally, employees must have been in their current position for at least six months and have no disciplinary documentation within the previous six months. Please get in touch with your manager or HR with questions regarding eligibility.

First Meridian is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, disability, or protected veteran status.

First Meridian Services utilizes E-Verify to confirm work eligibility within the US.