Team Member at Kitty Hawk

Skyport Hospitality; Nashville (TN); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Starting pay: $16-$17/hr

Dental Insurance

Vision Insurance

Health Insurance

Employee Discount

Paid Leave

EAP

Life Insurance

Hospital Indemnity

Critical Illness Insurance

Training & development

Job summary

First Meridian Services, Inc. is seeking a Team Member to provide exceptional customer service in a fast-paced airport environment. You will greet guests, take orders, process payments, and help with food preparation and restocking while maintaining cleanliness and safety.

The role requires 18+ years old, willingness to obtain a TABC license if not already held, and prior customer service experience. This position offers a dynamic team environment, training, and growth opportunities.

Qualifications

• Must be at least 18 years old.
• Must hold an active TABC license, or be willing to obtain one upon hire.
• Prior experience in food service or customer service is required.
• High school diploma or equivalent preferred but not required.

Responsibilities

• Greet customers warmly and take their orders accurately.
• Process payments efficiently using the cash register or POS system.
• Provide information about menu items and answer customer inquiries.
• Ensure the checkout area is clean, organized, and well-stocked.
• Assist with food preparation or restocking items as needed during shifts.
• Address customer complaints or issues promptly and professionally.
• Collaborate with team members to ensure smooth restaurant operations.
• Follow health and safety guidelines to ensure a safe dining environment.

Skills

Guest service

Cash handling

POS system

Team collaboration

Communication skills

Problem solving

Flexible schedule

Alcohol service

Basic math

Background check pass

Education

High school diploma or equivalent

TABC license

Job description

At First Meridian Services, Inc., our team members are our greatest asset. We are committed to building a workplace that excites, rewards, and supports you—one where passionate, professional, and knowledgeable individuals can grow and thrive. We are constantly seeking great people who will make us even greater.

As you get to know our culture and mission, we hope you’ll take full advantage of the opportunities to enhance your profession and contribute to our shared goals. We believe in creating a rewarding environment where you can build a long and successful career. Welcome to First Meridian Services—where your future takes flight.

SUMMARY

The Team Member is responsible for providing exceptional customer service while accurately processing transactions in a fast-paced, quick-service restaurant environment. This role involves greeting customers, taking orders, handling payments, and ensuring a smooth checkout experience. Team Members assist with maintaining cleanliness and organization at the front of the restaurant and help with food preparation and restocking.

SHIFT

AM: 3 AM to 11 AM. Must be flexible to work on weekends.

PM: Start between 12 PM and 2 PM, and finish between 8 PM and close.

We close when the last flight leaves, which is typically between 10 pm and midnight.

BENEFITS & PERKS

• Starting Pay : $16 to $17 per hour, depending on experience and qualifications. Plus, tips!
• Dental and Vision Insurance: Available after 60 days
• Health Insurance : Available to eligible full-time employees after 1 year
• Additional Benefits: EAP, Critical Illness, Hospital Indemnity, and Life Insurance options
• Employee Discount : Available at Skyport restaurant and retail locations
• Paid Leave : Provided in accordance with applicable state and federal laws
• Supportive team environment with training and professional development opportunities

PRIMARY RESPONSIBILITIES

• Greet customers warmly and take their orders accurately.
• Process payments efficiently using the cash register or point-of-sale (POS) system.
• Provide information about menu items and answer customer inquiries.
• Ensure the checkout area is clean, organized, and well-stocked.
• Assist with food preparation or restocking items as needed during shifts.
• Address customer complaints or issues promptly and professionally.
• Collaborate with team members to ensure smooth restaurant operations.
• Follow health and safety guidelines to ensure a safe dining environment.

REQUIRED SKILLS/ABILITIES

• Must be a minimum of 18 years old
• Comfortable with the sale of alcohol
• Genuine interest in providing a positive guest experience
• Ability to work well with others and support a positive work environment
• Ability to work in a fast-paced environment
• Dependable
• Flexible to work nights, weekends, and holidays
• Ability to follow all guidelines and procedures set forth by FMS/Skyport, brand partners, airport, federal, state, and local employment regulations
• Strong communication skills and the ability to handle stressful situations
• Strong problem-solving skills and the ability to exercise good judgment
• Ability to use basic math; e.g., addition, subtraction, and basic fractions
• Must pass a 10-year background check

EDUCATION AND EXPERIENCE:

• High school diploma or equivalent preferred but not required.
• Basic understanding of kitchen safety and sanitation practices.
• Prior experience in food service or customer service is required.
• Must currently hold an active TABC license, or be willing to obtain one upon hire
• Must be a minimum of 18 years old

WORKING ENVIRONMENT

Airport: This position operates in a climate-controlled international airport environment. The temperature, volume of noise, and exposure to the public is outside the control of First Meridian Services, Inc. The position requires the use of public spaces as provided by the airport.

Restaurant: This position may require frequent exposure to a restaurant or retail operation environment. Regular exposure to varying temperatures (hot/cold/freezing), fumes, vapors, industrial restaurant equipment, noise, and guests will be a common occurrence.

The nature of restaurant work requires the Team Member to possess certain physical abilities. Those listed here are representative of those that must be met by the employee to successfully perform this job. Most of the workday is spent standing or walking and working in close proximity to others. Eye-hand coordination, depth perception, finger dexterity, and functional vision and speech perception are required. Some bending, crouching, pushing/pulling and lifting/lowering of 20-50 lbs. Some repetitive motions with hands, wrists, or arms. Must be able to operate all equipment used in the restaurant. Some exposure to skin irritants, electrical equipment, and sharp instruments. Risk to these exposures is minimized by strict adherence to company standards, policies and procedures.
Physical Requirements & Frequency
Bend - Occasionally
Climb/Crawl - Occasionally
Sit - Rarely
Kneel - Occasionally
Squat - Occasionally
Stand/Walk - Constantly
Mental Requirements & Frequency
Communicate Orally - Constantly
Evaluating - Frequently
Perform Calculations - Occasionally
Read/Comprehend - Regularly
Reason/Analyze - Regularly
Write - Occasionally

First Meridian is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, disability, or protected veteran status.

First Meridian Services utilizes E-Verify to confirm work eligibility within the US.