Team Member - 574

Paycom; Northern (KY); Hybrid; USD 15,000 - 21,000; Part time

Benefits offered by this job

Health Insurance

401(k) Matching

Paid Time Off

Disability Insurance

Opportunities for Advancement

Part-time & Full-time availability

Job summary

Tim Hortons in Westover, WV is seeking a friendly Restaurant Front Team Member to deliver an exceptional guest experience through warm, attentive service and product knowledge. You will manage front counter and drive-thru orders with accuracy and speed, following the Always Fresh procedures and ensuring every guest leaves satisfied.

You will maintain a clean dining area, stock supplies, follow sanitation guidelines, and assist with opening or closing duties.

Responsibilities

• Provides outstanding guest service with a friendly attitude and strong product knowledge.
• Follows Always Fresh procedure to ensure coffee and products are fresh and accurate.
• Delivers prompt and warm greetings at front counter and drive-thru within a few seconds.
• Maintains the front counter and drive-thru area, keeping it clean, organized, and stocked.
• Follows sanitation guidelines and health and safety procedures at all times.

Job description

# Team Member - 574Hot Job574 - Tim Hortons - Westover, WV 26501## DescriptionBENEFITS:· Health Insurance· 401(K) Matching· Paid Time Off· Disability Insurance· Opportunities for Advancement· Part-time & Full-time availabilityThe Restaurant Front Team Member is the front line in providing the Exceptional Guest Experience through the delivery of exceptional products and service. REPORTS TO: General Manager***Hospitality & Guest Service***5. Provides important visual cues for guests that make a positive first impression E.g. wearing proper career wear that is clean and neatly pressed, maintaining a clean parking lot/exterior and a clean and inviting dining room6. Follows the guaranteed Always Fresh procedure to ensure coffee and products are always fresh and always accurate7. Delivers consistent and outstanding guest service through friendly attitude, attentive behavior and strong product knowledge8. Enhances the guest experience by following the S.E.T. Principles: Smile, Eye Contact, Thank You9. Uses proper procedures to ensure the accuracy of every order for every guest E.g. repeating guest’s order when it is presented to them, using H.O.T.R.O.D.S. at drive-thru and marking hot beverage lids10. Ensures every guest receives a prompt and warm greeting within 5 seconds at front counter and drive-thru11. Maintains speed of service targets by working efficiently with a sense of urgency to fill orders and meet guests’ needs12. Promptly executes service recovery for any guest concerns or complaints by making it right with the guest, regardless of involvement in the issue13. Listens carefully to guests and apologizes for the experience in the case of a complaint***Restaurant Operations***5. Follows all Operations standards and guidelines for preparation of products according to training and instructional materials provided6. Prepares all products as required, following the order monitor to ensure the accuracy of every order7. Communicates showcase and product needs to ensure proper product availability for guests8. Regularly takes temperatures of the required products and records in the Time & Temperature Log***Policies & Procedures***5. Follows all restaurant policies, procedures and standards6. Maintains the front counter and drive thru area by keeping it clean, organized, stocked and ready for rush periods in the restaurant7. Follows proper hand washing techniques and all sanitation guidelines; completes all sanitation tasks as outlined by the Restaurant Manager***Health & Safety***5. Works in compliance with occupational health and safety legislation6. Knows, understands and follows safe work practices and procedures7. Uses or wears personal protective equipment or clothing as required5. Reports all injuries/illnesses, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to the Restaurant Manager6. Does not operate any equipment, machine, device or thing, or otherwise work in a manner that will endanger anyone## Qualifications***Postural & Physical Demands Requirements***5. Frequent reaching above waist, chest, and shoulder level, as well as below waist level6. Frequent to continuous need for manual dexterity of both hands (handling, gripping, fine finger control, etc.)7. Continuous standing on tiled surfaces for all tasks8. Ability to stand for long periods of time without a break9. Frequent hip flexion while walking for all tasks10. Occasional lifting of boxes of supplies/products weighing from <5 – 50 lbs. vertically from floor to knuckle height11. Occasional lifting of milk crates weighing between 5 – 30 lbs. vertically from floor to knuckle height, knuckle to shoulder height, or from fridge to counter height12. Frequent exposure to cold/below freezing and high heat temperatures (walk-in refrigerator and freezers, ovens)**Perform such similar, comparable, or related duties as may be required or assigned.**