Production Team Member - Tim Hortons Weirton

BFS FOODS; Weirton (WV); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health Insurance

401K Matching

Paid Time Off

Disability Insurance

Opportunities for Advancement

Part-time & Full-time availability

Job summary

BFS FOODS is seeking a Restaurant Front Team Member at 527 - Tim Hortons - Weirton - Weirton, WV 26062. This role delivers the Exceptional Guest Experience through friendly service and quality products.

The position supports Restaurant Operations, adheres to Always Fresh procedures, and aims to greet guests within 5 seconds at the front counter and drive-thru, while maintaining clean, organized spaces and high service standards.

Qualifications

• Front-line guest service experience preferred.
• Ability to maintain clean, organized counter and dining area.
• Strong product knowledge and friendly attitude.
• Ability to work in a fast-paced environment.

Responsibilities

• Provide exceptional guest service with a friendly attitude.
• Ensure orders are accurate and delivered promptly.
• Maintain a clean and inviting dining room and front counter.
• Follow sanitation guidelines and hand washing practices.
• Follow health & safety procedures and report incidents.
• Assist in operations to meet rush periods and ensure product availability.

Skills

Guest service

Professional appearance

Fast-paced environment

Job description

Job Details

Job Location: 527 - Tim Hortons - Weirton - Weirton, WV 26062

BENEFITS:

• Health Insurance
• 401(K) Matching
• Paid Time Off
• Disability Insurance
• Opportunities for Advancement
• Part-time & Full-time availability

The Restaurant Front Team Member is the front line in providing the Exceptional Guest Experience through the delivery of exceptional products and service.

REPORTS TO: General Manager

Hospitality & Guest Service

• Provides important visual cues for guests that make a positive first impression E.g. wearing proper career wear that is clean and neatly pressed, maintaining a clean parking lot/exterior and a clean and inviting dining room
• Follows the guaranteed Always Fresh procedure to ensure coffee and products are always fresh and always accurate
• Delivers consistent and outstanding guest service through friendly attitude, attentive behavior and strong product knowledge
• Enhances the guest experience by following the S.E.T. Principles: Smile, Eye Contact, Thank You
• Uses proper procedures to ensure the accuracy of every order for every guest E.g. repeating guest’s order when it is presented to them, using H.O.T.R.O.D.S. at drive-thru and marking hot beverage lids
• Ensures every guest receives a prompt and warm greeting within 5 seconds at front counter and drive-thru
• Maintains speed of service targets by working efficiently with a sense of urgency to fill orders and meet guests’ needs
• Promptly executes service recovery for any guest concerns or complaints by making it right with the guest, regardless of involvement in the issue
• Lists carefully to guests and apologizes for the experience in the case of a complaint

Restaurant Operations

• Follows all Operations standards and guidelines for preparation of products according to training and instructional materials provided
• Prepares all products as required, following the order monitor to ensure the accuracy of every order
• Communicates showcase and product needs to ensure proper product availability for guests
• Regularly takes temperatures of the required products and records in the Time & Temperature Log

Policies & Procedures

• Follows all restaurant policies, procedures and standards
• Maintains the front counter and drive thru area by keeping it clean, organized, stocked and ready for rush periods in the restaurant
• Follows proper hand washing techniques and all sanitation guidelines; completes all sanitation tasks as outlined by the Restaurant Manager

Health & Safety

• Works in compliance with occupational health and safety legislation
• Knows, understands and follows safe work practices and procedures
• Uses or wears personal protective equipment or clothing as required
• Reports all injuries/illnesses, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to the Restaurant Manager
• Does not operate any equipment, machine, device or thing, or otherwise work in a manner that will endanger anyone

QualificationsPostural & Physical Demands Requirements

• Frequent reaching above waist, chest, and shoulder level, as well as below waist level
• Frequent to continuous need for manual dexterity of both hands (handling, gripping, fine finger control, etc.)
• Continuous standing on tiled surfaces for all tasks
• Ability to stand for long periods of time without a break
• Frequent hip flexion while walking for all tasks
• Occasional lifting of boxes of supplies/products weighing from <5 – 50 lbs. vertically from floor to knuckle height
• Occasional lifting of milk crates weighing between 5 – 30 lbs. vertically from floor to knuckle height, knuckle to shoulder height, or from fridge to counter height
• Frequent exposure to cold/below freezing and high heat temperatures (walk-in refrigerator and freezers, ovens)

Perform such similar, comparable, or related duties as may be required or assigned.