Team Member

Pizza Hut; West Springfield (MA); On-site; USD 20,664,000 - 24,797,000; Full time

Job summary

Pizza Hut Team Member in West Springfield, MA reports to Restaurant General Manager and assists with daily service. You will deliver fast service, assist with food preparation, handle customer orders by phone or in person, and maintain a clean, safe dining room.

This role emphasizes customer Maniac style service, training completion, and adherence to brand standards. You will contribute to a positive team culture and a smooth guest experience.

Qualifications

• Experience in fast-paced restaurant environment preferred.
• Ability to follow training and brand standards.
• Excellent customer interaction and upselling basics.

Responsibilities

• Assist with daily food preparation and customer orders.
• Provide friendly service and resolve issues to ensure guest satisfaction.
• Keep dining area and kitchen clean and organized.
• Support cash handling and POS procedures.

Skills

Customer service

Teamwork

Communication

Job description

Position: Pizza Hut Team MemberJob Summary:Reports to Restaurant General Manager, Assistant Restaurant General Manager, KHM on Duty –Learn Your Position Inside and Out and Own the Guest Experience EverydayPay Rate(If Applicable):Duties/ResponsibilitiesFollows all Position Specific Training Processes Listed on Shoulder 2 Shoulder TrainingAlways Puts Customer Needs FirstPromote Positive Restaurant Culture (Live Life Unboxed!)Delivers on Pizza Hut Service Principals(Deliver it Fast, Make Food We are Proud to Service, Service with a Smile)Deliver High Customer Satisfaction ResultsFollow All Tasty Hut, LLC and Pizza Hut Brand Standards and Processes(Food, Restaurant and Driver Safety, CHAMPS, Brand Standards, FSSC, CORE)Completes Cleaning Duties and Sidework DailyProvides Excellent Customer Service on Telephone CallsCleans and Washes DishesAssist with Food Preparation and Ready 4 Customer PracticesAdheres to Employee Handbook and Policies (Cash Controls, Anti-Harassment, etc.)Maintains Professional Image and Highly Ethical Conduct as Representative of Tasty Hut, LLCExhibits Tasty Hut, LLC Core Values and Work Daily to Fulfill Mission and VisionOther Duties as AssignedTraining/Requirements.Be A Customer Maniac! – Role SpecificPassion for Customer Service(Shoulder 2 Shoulder and Learning Zone Courses Completed)