Team Member

Summerwood Corporation; Town of Middletown (NY); On-site; USD 21,000 - 26,000; Full time

Job summary

Summerwood Corporation in Middletown, NY is seeking a customer service oriented team member to greet customers, maintain a clean and safe environment, and uphold company procedures and standards. You will work as part of a team, train new employees, and demonstrate initiative in handling tasks with energy and reliability.

The role requires punctuality, adherence to schedules, and thorough use of the time‑keeping system.

Responsibilities

• Greets each customer with a smile and welcome/departure
• Maintains a clean and safe environment for customers
• Presents a neat, clean appearance in company uniform
• Serves customers according to company procedures and standards
• Supports teamwork and helps peers when needed
• Trains and orients new employees
• Shows initiative and energy, handles multiple tasks responsibly
• Communicates status to management and follows up on tasks
• Adheres to posted schedule, reports on time in uniform
• Notifies management when unable to attend work or be late
• Understands and uses approved time‑keeping system
• Demonstrates flexibility and dependability under management direction

Job description

Responsibilities

• Presents a neat, clean appearance, in company uniform
• Greets each customer they encounter with a smile and a word of welcome or departure
• Maintains a clean and safe environment for customers
• Serves customers according to all company procedures and standards
• Cooperation with peers – work with fellow employees as part of a team, helps others when they need a hand
• Demonstrates a positive and enthusiastic attitude with co‑workers
• Helps new employees through training and orientation
• Demonstrates patience and understanding when training others
• Keeps other employees informed about what he/she is doing
• Attendance – is personally reliable
• Understands posted work schedule and reports to work as scheduled, on time, in uniform and ready to begin tasks
• Provides appropriate notice when unable to be at work
• Provides written notice for being late or absent as required
• Understands and uses approved time‑keeping system
• Cooperation with Management – is open and receptive to requests, demonstrates flexibility and dependability
• Demonstrates a positive and enthusiastic attitude with management
• Adjusts positively to requests for change from managers
• Accepts procedural changes positively and without loss of effectiveness
• Alerts management to station needs
• Anticipates problems and brings them to management’s attention
• Follows through with all commitments made
• Initiative and Energy – takes action without being told, goes beyond what is simply required, maintains a high activity level
• Helps others when needed without being asked
• Demonstrates a sense of urgency on the job, especially when it relates to pleasing the customer
• Is effective working on more than one task at a time
• Finishes tasks completely once begun
• Suggests ideas for solving problems, improving procedures, etc.