Team Member

Summerwood Corporation; Herndon (VA); On-site; USD 28,000 - 36,000; Full time

Job summary

Summerwood Corporation seeks customer service-oriented personnel to greet guests, maintain a clean, safe environment, and present a neat appearance in uniform. You will follow all company procedures and standards while delivering friendly service.

You will work as part of a team, assist with training new employees, keep management informed, and demonstrate initiative, reliability, and a positive attitude to ensure the best possible customer experience.

Qualifications

• Customer service focus and team orientation.
• Ability to follow company procedures and standards.
• Reliability and punctuality in attendance and schedule adherence.
• Willingness to assist and train new employees.

Responsibilities

• Presents a neat, clean appearance, in company uniform.
• Greets each customer with a smile and welcome or departure.
• Maintains a clean and safe environment for customers.
• Serves customers according to all company procedures and standards.
• Cooperates with peers as part of a team and helps others when needed.
• Demonstrates a positive attitude with co-workers and management.
• Helps new employees through training and orientation.
• Demonstrates patience when training others.
• Keeps management informed about ongoing tasks.
• Is personally reliable and adheres to the posted schedule.
• Provides notice when unable to attend and documents lateness or absence as required.
• Understands and uses the approved time-keeping system.
• Cooperates with management and remains flexible and dependable.
• Adapts positively to requests for change from managers.
• Accepts procedural changes positively and maintains effectiveness.
• Alerts management to station needs and anticipates problems.
• Follows through with commitments and shows initiative and energy.
• Helps others when needed and maintains urgency to please the customer.
• Effectively handles multiple tasks and completes tasks started.
• Suggests ideas for solving problems and improving procedures.

Job description

Responsibilities

• Presents a neat, clean appearance, in company uniform
• Greets each customer they encounter with a smile and a word of welcome or departure
• Maintains a clean and safe environment for customers
• Serves customers according to all company procedures and standards
• Cooperation with peers – work with fellow employees as part of a team, helps others when they need a hand
• Demonstrates a positive and enthusiastic attitude with co‑workers
• Helps new employees through training and orientation
• Demonstrates patience and understanding when training others
• Keeps other employees informed about what he/she is doing
• Attendance – is personally reliable
• Understands posted work schedule and reports to work as scheduled, on time, in uniform and ready to begin tasks
• Provides appropriate notice when unable to be at work
• Provides written notice for being late or absent as required
• Understands and uses approved time‑keeping system
• Cooperation with Management – is open and receptive to requests, demonstrates flexibility and dependability
• Demonstrates a positive and enthusiastic attitude with management
• Adjusts positively to requests for change from managers
• Accepts procedural changes positively and without loss of effectiveness
• Alerts management to station needs
• Anticipates problems and brings them to management’s attention
• Follows through with all commitments made
• Initiative and Energy – takes action without being told, goes beyond what is simply required, maintains a high activity level
• Helps others when needed without being asked
• Demonstrates a sense of urgency on the job, especially when it relates to pleasing the customer
• Is effective working on more than one task at a time
• Finishes tasks completely once begun
• Suggests ideas for solving problems, improving procedures, etc.