Team Member

Harri; North Canton (OH); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Flexible scheduling

1 free drink on shift

Free ½ pound of coffee weekly

30% off food & merchandise on shift

Competitive wages

Career growth opportunities

Job summary

Caribou Coffee is hiring Team Members to deliver day-making experiences through exceptional guest service and crafted beverages. You will learn Caribou procedures, engage with guests, and help keep the store welcoming and clean.

Position offers flexible scheduling with part-time or full-time options, on-site work, and opportunities for growth. Join a team that values community and service while enjoying shifts with interesting daily interactions.

Qualifications

• Requires excellent guest service and communication.
• Willingness to learn Caribou procedures and products.
• Legal age requirement and availability to work 15–40 hours weekly.

Responsibilities

• Provide exceptional guest service and build rapport with customers.
• Craft beverages to Caribou standards and prepare food offerings.
• Assist with store operations and cash handling as needed.
• Maintain store cleanliness and organization at all times.

Skills

Guest service

Active listening

Product knowledge

Cash handling

Team player

Job description

At Caribou Coffee we create day-making experiences that spark a chain reaction of GOOD! This is our purpose. Our team brings this to life by focusing on what’s important around here – TEAM, GUEST, QUALITY! It’s that simple. If you’re ready to work somewhere you can be yourself while making an impact on your community, creating life-long relationships, and serving the best coffee around, join our herd!

Caribou Perks:

• Flexible scheduling, with full time and part time positions available.
• 1 free drink on shift.
• Free ½ pound of coffee once a week.
• 30% off food & merchandise on shift.
• Competitive wages.
• Career growth opportunities.

Requirements for Team Member Position:

• Must be at least 16 years of age.
• Ability to work 15-40 hours per week.

The Team Member is the core of the Caribou experience. They are responsible for creating day making experiences through delivering unparalleled guest service, making world-class hand-crafted beverages and bringing the Purpose and Values of Caribou to life in every interaction.

DOING – What you deliver:

• Provides incredible Guest Service by:
• Developing personal ongoing relationships with guests
• Practicing active listening and connection
• Anticipating guest needs and proactively solving guest opportunities by demonstrating product knowledge and hospitality
• Makes enthusiastic and knowledgeable recommendations to delight guests
• Creating day making experiences that spark a chain reaction of GOOD
• Hand-crafts beverages to order per Caribou standard operating procedures
• Heats, prepares, and serves Caribou food offerings to Caribou standard operating procedures
• Floats between barista and guest service, and willingly fulfills all team member roles and responsibilities
• Takes guest orders & manages cash drawer and follows all cash handling policies and procedures
• Maintains the look and feel of a well-run store by following cleanliness, sanitization and organization standards
• Actively thinks and acts upon what the team and guest will need in the future
• Differentiates between problems that can be solved directly and when to ask for leader support
• Understands that the team is managing multiple priorities and willingly takes direction from leaders

BEING – How you show up:

• Brings the Core Values to life in all that you do: Support One Another, Make Fun Happen, Be Yourself, Take Ownership, Serve With Love.
• Brings joy to the opportunity to interact with others and make fun happen
• Relishes the opportunity to be helpful to others – both to team members and guests
• Has a learner’s mentality and has a desire to get better and do things correctly and effectively
• Shows up in every situation looking to do the right thing, serve with love and make the biggest difference
• Takes ownership for and is eager to make a positive impact on others
• Shows up ready and willing to be a reliable team player and support one another
• Is resilient under pressure and is willing to ask for help

Company is an Equal Opportunity Employer.
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