Team Member

Bagel Brands; Mason City (IA); On-site; USD 1,515,000 - 1,929,000; Full time

Benefits offered by this job

Employee Discount & Free Shift Drink

Flexible schedule

Growth Opportunities

Tips

Job summary

Caribou Coffee in Mason City, IA seeks a Team Member to deliver day-making guest experiences and craft high-quality beverages with a friendly, energetic approach.

No experience required; open to all with a passion for coffee and hospitality. Join a fast-paced team focused on our Purpose and Values, with opportunities to grow on a supportive, community-minded shift at our Mason City location.

Qualifications

• Must be at least 16 years of age.
• Ability to work a flexible schedule, including early mornings, evenings, weekends, nights, and holidays as the coffeehouse needs
• Excellent customer service mindset
• Ability to thrive in a fast-paced environment
• Passion for coffee, hospitality, and being part of a team
• Restaurant, retail, or guest service experience (preferred)

Responsibilities

• Delivers guest service that builds real connections, active listening, personal attention, and the small moments that make someone's day
• Hand-crafts beverages and prepares food to standard recipes, customizing to Guest preferences
• Moves between barista, greeter, and other roles as needed during shifts
• Takes orders and manages the cash drawer accurately, following cash-handling, safety, and security standards
• Keeps the coffeehouse clean, organized, and well-stocked, meeting operating standards for quality and safety
• Anticipates what's needed next for a Guest or teammate and acts proactively
• Makes recommendations to Guests grounded in real product knowledge
• Knows when to escalate issues to a leader and seek support
• Shows up for every scheduled shift on time and maintains reliable attendance
• Brings core values to life: Support One Another, Make Fun Happen, Be Yourself, Take Ownership, Serve with Love
• Brings energy to the shift, creating fun with teammates and Guests
• Approaches the role with a learner's mindset, seeking to sharpen skills
• Acts as a dependable teammate, staying steady under pressure and asking for help when needed
• Takes ownership of the impact on people around them

Skills

Guest service

Communication

Teamwork

Hospitality

Cash handling

Job description

At Caribou Coffee we create day-making experiences that spark a chain reaction of GOOD! This is our purpose. Our team brings this to life by focusing on what's really important - TEAM, GUEST, BUSINESS! It's that simple. If you're ready to work somewhere you can be yourself while making an impact on your community, creating life-long relationships, and serving the best coffee around, join our herd!

Position Overview:

The Team Member is the core of the Caribou Coffee experience. They are responsible for creating day-making experiences through delivering unparalleled guest service, making exceptional hand-crafted beverages and bringing the Purpose and Values of Caribou to life in every interaction.

No previous experience required.

Core Responsibilities

• Delivers guest service that builds real connections, active listening, personal attention, and thesmall moments that make someone's day
• Hand-crafts beverages and prepares food to standard recipes, customizing to Guest preferences
• Confidently moves between barista, greeter, and any other role the shift calls for, ready to take
  on whatever task is needed in the moment
• Takes orders and manages the cash drawer accurately, following cash-handling, safety, and
  security standards
• Keeps the coffeehouse clean, organized, and well-stocked, meeting Caribou's operating
  standards for quality and safety
• Anticipates what's needed next for a Guest or a teammate and acts on it before being asked
• Makes recommendations to Guests grounded in real product knowledge, not just a script
• Knows the difference between a problem to solve on the spot and one that calls for a leader,
  and asks for support accordingly
• Takes direction from leaders and understands the team is balancing multiple priorities at once
• Shows up for every scheduled shift on time and ready to go, maintaining reliable, consistent
  attendance
• Brings the Core Values to life in all that you do: Support One Another, Make Fun Happen, Be
  Yourself, Take Ownership, Serve with Love
• Brings exceptional and engaging energy to the shift, making fun happen with teammates, and
  for Guests
• Approaches the role with a learner's mindset, always looking to sharpen skills and improve
• Shows up as a dependable teammate, staying steady under pressure and asking for help when
  needed
• Takes ownership of the impact they have on the people around them

Skills and Qualifications

Required:

• Must be at least 16 years of age
• Ability to work a flexible schedule, including early mornings, evenings, weekends, nights, and holidays as the coffeehouse needs
• Excellent customer service mindset
• Ability to thrive in a fast-paced environment
• Passion for coffee, hospitality, and being part of a team

Preferred:

• Restaurant, retail, or guest service experience.

Benefits:

• Employee Discount & Free Shift Drink
• Flexible schedule
• Growth Opportunities
• Tips

Address: | 2105 4th Street SW - Suite A , Mason City, Iowa 50401 |

The physical demands for this position are seeing, hearing, speaking, reaching, lifting up to 50 pounds, sitting, standing, for 4 to 8 hours, bending, and moving intermittently during working hours. These physical demands may be accomplished with or without reasonable accommodations.

The duties of this position may change from time to time. Caribou Coffee reserves the right to add or delete duties and responsibilities at the discretion of the company or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.

Caribou Coffee Company, Inc. and its subsidiaries ("Company") are proud to be Equal Opportunity Employers of Minorities, Women, Protected Veterans, and individuals with Disabilities and do not discriminate based on gender identity or sexual orientation.

Brand:

Caribou Coffee