Team Member

Caribou Coffee; Burlington (NC); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Employee Discount

Free Shift Drink

Flexible schedule

Growth Opportunities

Tips

Job summary

Caribou Coffee in Burlington, NC is seeking a Team Member to deliver exceptional guest service and craft hand-made beverages in a fast-paced setting. You will move between barista and greeter roles, take orders, handle cash, and keep the cafe clean and welcoming while upholding Caribou's core values: Be Yourself, Take Ownership, Serve with Love.

No prior experience required; must be at least 16 years old. Flexible scheduling, weekend shifts, and opportunities for growth are available for team

Qualifications

• Must be at least 16 years of age.
• Flexible scheduling including early mornings, evenings, weekends, holidays.
• Excellent customer service mindset.
• Thrives in a fast-paced environment.
• Passion for coffee, hospitality and teamwork.

Responsibilities

• Delivers guest service that builds real connections and attentiveness.
• Hand-crafts beverages and prepares food to standard recipes, customizing to Guest preferences.
• Moves between barista, greeter, and other shift roles as needed.
• Takes orders and manages cash drawer following cash-handling, safety, and security standards.
• Keeps the coffeehouse clean, organized, and well-stocked to Caribou standards.
• Anticipates Guest and teammate needs and acts proactively.
• Offers recommendations grounded in product knowledge, not just a script.
• Knows when to seek leadership support.
• Punctuality and reliable attendance for scheduled shifts.
• Upholds Core Values: Support One Another, Make Fun Happen, Be Yourself, Take Ownership, Serve with Love.
• Brings energetic, engaging presence to the shift and fosters a positive Guest experience.
• Learns and improves skills continuously.
• Remains dependable under pressure and asks for help when needed.
• Takes ownership of the impact on those around them.

Skills

Excellent customer service

Fast-paced environment

Passion for coffee & hospitality

Team player

Job description

• Excellent customer service mindset

At Caribou Coffee we create day-making experiences that spark a chain reaction of GOOD! This is our purpose. Our team brings this to life by focusing on what’s really important – TEAM, GUEST, BUSINESS! It’s that simple. If you’re ready to work somewhere you can be yourself while making an impact on your community, creating life-long relationships, and serving the best coffee around, join our herd!

Position Overview

The Team Member is the core of the Caribou Coffee experience. They are responsible for creating day-making experiences through delivering unparalleled guest service, making exceptional hand-crafted beverages and bringing the Purpose and Values of Caribou to life in every interaction.

Core Responsibilities

No previous experience required.

• Delivers guest service that builds real connections, active listening, personal attention, and the small moments that make someone's day


• Hand-crafts beverages and prepares food to standard recipes, customizing to Guest preferences


• Confidently moves between barista, greeter, and any other role the shift calls for, ready to take on whatever task is needed in the moment


• Takes orders and manages the cash drawer accurately, following cash-handling, safety, and security standards


• Keeps the coffeehouse clean, organized, and well-stocked, meeting Caribou's operating standards for quality and safety


• Anticipates what's needed next for a Guest or a teammate and acts on it before being asked


• Makes recommendations to Guests grounded in real product knowledge, not just a script


• Knows the difference between a problem to solve on the spot and one that calls for a leader, and asks for support accordingly


• Takes direction from leaders and understands the team is balancing multiple priorities at once


• Shows up for every scheduled shift on time and ready to go, maintaining reliable, consistent attendance


• Brings the Core Values to life in all that you do: Support One Another, Make Fun Happen, Be Yourself, Take Ownership, Serve with Love


• Brings exceptional and engaging energy to the shift, making fun happen with teammates, and for Guests


• Approaches the role with a learner's mindset, always looking to sharpen skills and improve


• Shows up as a dependable teammate, staying steady under pressure and asking for help when needed


• Takes ownership of the impact they have on the people around them

Skills And Qualifications

Required:

• Must be at least 16 years of age


• Ability to work a flexible schedule, including early mornings, evenings, weekends, nights, and holidays as the coffeehouse needs


• Excellent customer service mindset


• Ability to thrive in a fast-paced environment


• Passion for coffee, hospitality, and being part of a team

Preferred:

• Restaurant, retail, or guest service experience.

Benefits

• Employee Discount & Free Shift Drink


• Flexible schedule


• Growth Opportunities


• Tips

Address: | 216 Huffman Mill Rd , Burlington, North Carolina 27215 |

The physical demands for this position are seeing, hearing, speaking, reaching, lifting up to 50 pounds, sitting, standing, for 4 to 8 hours, bending, and moving intermittently during working hours. These physical demands may be accomplished with or without reasonable accommodations.

The duties of this position may change from time to time. Caribou Coffee reserves the right to add or delete duties and responsibilities at the discretion of the company or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.

Caribou Coffee Company, Inc. and its subsidiaries (“Company”) are proud to be Equal Opportunity Employers of Minorities, Women, Protected Veterans, and individuals with Disabilities and do not discriminate based on gender identity or sexual orientation.

Brand

Caribou Coffee