Team Member

Pizza Hut; Martinsburg (WV); On-site; USD 14,000 - 18,000; Full time

Job summary

Pizza Hut Team Member role focuses on delivering exceptional guest experiences through prompt service, food prep assistance, and daily upkeep of the restaurant environment.

The position emphasizes customer satisfaction, positive culture, and adherence to The Pizza Hut service principles and brand standards while maintaining a professional image.

Qualifications

• Follows all Position Specific Training Processes Listed on Shoulder 2 Shoulder Training.
• Always Puts Customer Needs First.
• Promote Positive Restaurant Culture (Live Life Unboxed!).
• Delivers on Pizza Hut Service Principles (Deliver it Fast, Make Food We are Proud to Service, Service with a Smile).
• Deliver High Customer Satisfaction Results.
• Adheres to Brand Standards and Processes (Food, Restaurant and Driver Safety, CHAMPS, Brand Standards).
• Maintains Professional Image and Ethical Conduct as Representative of Tasty Hut, LLC.

Responsibilities

• Provides Excellent Customer Service on Telephone Calls.
• Cleans and Washes Dishes.
• Assist with Food Preparation.
• Completes Cleaning Duties and Sidework Daily.
• Adheres to Employee Handbook and Policies (Cash Controls, Anti-Harassment, etc.)
• Promotes a positive guest experience daily.

Skills

Customer service

Communication

Teamwork

Job description

Position: Pizza Hut Team MemberJob Summary:Reports to Restaurant General Manager, Assistant Restaurant General Manager, KHM on Duty –Learn Your Position Inside and Out and Own the Guest Experience EverydayPay Rate(If Applicable):Duties/ResponsibilitiesFollows all Position Specific Training Processes Listed on Shoulder 2 Shoulder TrainingAlways Puts Customer Needs FirstPromote Positive Restaurant Culture (Live Life Unboxed!)Delivers on Pizza Hut Service Principals(Deliver it Fast, Make Food We are Proud to Service, Service with a Smile)Deliver High Customer Satisfaction ResultsFollow All Tasty Hut, LLC and Pizza Hut Brand Standards and Processes(Food, Restaurant and Driver Safety, CHAMPS, Brand Standards, FSSC, CORE)Completes Cleaning Duties and Sidework DailyProvides Excellent Customer Service on Telephone CallsCleans and Washes DishesAssist with Food Preparation and Ready 4 Customer PracticesAdheres to Employee Handbook and Policies (Cash Controls, Anti-Harassment, etc.)Maintains Professional Image and Highly Ethical Conduct as Representative of Tasty Hut, LLCExhibits Tasty Hut, LLC Core Values and Work Daily to Fulfill Mission and VisionOther Duties as AssignedTraining/Requirements.Be A Customer Maniac! – Role SpecificPassion for Customer Service(Shoulder 2 Shoulder and Learning Zone Courses Completed)