Team Member

Potbelly; Pleasant Prairie (WI); On-site; USD 17,908 - 19,286; Part time

Benefits offered by this job

Competitive pay!

Medical, Dental & Vision Insurance

Domestic Partnership Benefits

Paid Parental Leave

FSA and HSA with Employer Contribution

Commuter Benefit Program

Retirement Savings 401(k) with company

match

Employee Assistance Program

Paid Time Off

Discount Program

Flexible Work Schedule

Career growth opportunities

Job summary

Potbelly Sandwich Shop is hiring a Team Member in Pleasant Prairie, WI. This part-time role offers a fast-paced, friendly environment with opportunities to deliver excellent customer service, prep food, and operate cash handling. You must be 16+, able to stand and lift as needed, and thrive in a team setting.

Earn between $13.75 and $14.25 per hour plus digital tips. Benefits include medical, dental & vision insurance, paid parental leave, commuter and retirement programs, and flexible

Qualifications

• At least 16 years of age.
• Friendly, customer-first mindset with ability to thrive in a fast-paced environment.
• Strong written and verbal communication skills.
• Comfortable working in a bustling kitchen environment (knife skills are a big plus).
• You can manage potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish.
• You're a team player.
• You're able to stand/walk a minimum of 3 hours or as needed.
• You're able to lift up to 50 pounds occasionally.
• Illinois Applicants - all IL employees are required to become food safety certified within 30 days of employment.

Responsibilities

• Work multiple stations as directed by a Shift Leader or Manager.
• Comply with health and safety standards for food, cleanliness and safety.
• Restock food line, chips and cooler.
• Prepare quality finished products efficiently.
• If 18 or older, use of the automatic slicer to prep food items.
• Clean tables, counters, floors, bathrooms, kitchen and utensils; take out trash.
• Operate cash register and balance cash handling procedures.
• Handle customer complaints/issues effectively.
• Takes delivery/catering/pickup orders over the phone.
• Other duties as assigned.

Skills

Customer service mindset

Written & verbal communication

Team player

Stand/walk 3 hours

Lift up to 50 pounds

Kitchen environment comfortable

Allergen awareness

Job description

Pay Transparency

Earn between $13.75 and $14.25 plus digital tips!

About Potbelly

Do you hunger for more? Potbelly Sandwich Shop is looking for friendly and outgoing people who enjoy working in a fast‑paced, friendly environment. We are where good vibes and great careers are a way of life! What started as a small antique store in 1977 has become a nationally recognized neighborhood sandwich shop with over 400 locations across the United States. But toasty sandwiches are only as good as the people behind them. And yeah, we’ve got the best. Ready to join our growing Potbelly Nation?

A Potbelly Associate's job is to help our customers enjoy lunch again. Since they are the primary point of customer contact, it is up to them to provide our customers an excellent experience by providing fast, friendly and efficient service and by delivering a quality and consistent product every time, in a clean and inviting environment.

What's In It For You

• Competitive pay!
• Medical, Dental & Vision Insurance
• Domestic Partnership Benefits
• Paid Parental Leave
• FSA and HSA with Employer Contribution
• Commuter Benefit Program
• Retirement Savings 401(k) with company match
• Employee Assistance Program
• Paid Time Off
• Discount Program
• Flexible Work Schedule
• Career growth opportunities

**If hired, you must meet and maintain all eligibility requirements to qualify**

What You Bring to the Table

• At least 16 years of age
• A friendly, customer‑first mindset with the ability to thrive in a fast‑paced, energetic environment
• You have strong written and verbal communication skills
• Comfortable working in a bustling kitchen environment (knife skills are a big plus!)
• You can manage potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish
• You're a team player
• You're able to stand/walk a minimum of 3 hours or as needed
• You're able to lift up to 10 pounds frequently and up to 50 pounds occasionally
• Illinois Applicants - all IL employees are required to become food safety certified within 30 days of employment.

Job Duties and Functions

• Work multiple stations (load, dress, shakes, cash, prep, front) as directed by a Shift Leader or Manager.
• Comply with health and safety standards for food, cleanliness and safety
• Restock food line, chips and cooler
• Prepare quality finished products (sandwiches, salads, soups, cookies, ice cream, etc.) efficiently
• If 18 or older, use of the automatic slicer to prep food items
• Clean tables, counters, floors, bathrooms, kitchen and utensils; take out trash
• Operate cash register: handle, balance and follow all cash handling procedures
• Effectively handle customer complaints/issues
• Takes delivery/catering/pickup orders over the phone
• Other duties as assigned

Disclaimers

*Potbelly cannot make guarantees about tip earnings*

Equal Employment Opportunity

At Potbelly, we are committed to creating a welcoming and respectful environment where individuals are valued for their unique perspectives, backgrounds, and strengths. We believe that inclusion, collaboration, and mutual respect enhance the way we serve our customers and work together as a team. All employment decisions are based on qualifications, merit, and business need. We’re an equal opportunity employer. Each applicant will be considered for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, veteran status, or any other basis protected by applicable federal, state or local law.

AI‑Assisted Tools

Potbelly Sandwich Works may use artificial intelligence (AI)-assisted tools as part of its hiring and recruitment process. These tools may collect and analyze data including questionnaire and assessment responses, resume content, and professional profile information. AI-assisted tools are used for all position types. All final employment decisions are made by people. Potbelly may also use additional AI‑assisted tools from time to time in its hiring process.

If you have questions about how AI is used in connection with your application, or if you would like to request a reasonable accommodation related to the use of AI in the hiring process, please contact [e-mail].

Application Deadline

Applications must be submitted by 8/24/2026 to be considered for this position. The posting may close earlier if a suitable candidate is selected before the deadline.

Position Information

Company: Potbelly Corporate

Position: Team Member

Status: Part Time

Shift: First (Day), Second (Afternoon), Third (Night)

Req #: 11070921

Date Posted: July 13, 2026

Location: 9330 76th Dr. Ste. C, Pleasant Prairie, US, WI, 53158

Job Category: Associate