Member Services Representative Shift Lead

Planet Fitness; Raleigh (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Paid time off

401(k)

Employee discounts

Opportunity for advancement

Wellness resources

Job summary

Excel Fitness in Raleigh, NC seeks a Shift Leader to supervise front desk operations and deliver outstanding member experiences.

You will collaborate with club managers, help with staffing and training, ensure cleanliness and safety, and contribute to a welcoming, energetic gym environment with growth opportunities.

Qualifications

• High school diploma or GED required.
• Strong supervisory and communication skills.
• Experience leading teams in a fitness or service environment is a plus.
• Excellent problem-solving and conflict-resolution abilities.

Responsibilities

• Provide exceptional customer service and frontline leadership.
• Assist General Manager with staff hiring, training, and oversight.
• Schedule and supervise team members to ensure smooth club operations.
• Support member check-in, tours, and account setup.
• Maintain cleanliness and club standards throughout the shift.
• Manage inventory and supplies within budget parameters.

Skills

Leadership

Customer service

Team development

Staff scheduling

Supervision

Microsoft Office

Education

High school diploma/GED

Tools

Microsoft Suite

Job description

Benefits

• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance
• Wellness resources
• 401(k)
• Employee discounts
  

Grow with us!
We are looking for leaders!
Get an amazing opportunity to demonstrate your leadership abilities by stepping into the role of a Shift Leader! You will get a chance to learn from Club Managers and assist with the oversight and operation of a Planet Fitness facility, development of team members, and provision of world class customer service! We are Excel Fitness, a Planet Fitness franchise group based out of Austin, TX with 130+ clubs and growing! Since 2016, we have grown from 16 locations in TX to over 90 locations in 6 states in great markets like Austin, Dallas, Raleigh, Tulsa, and NW Arkansas. We are opening new clubs each year and with that kind of growth, you can build a great career here! In fact, most of our senior managers started at the front desk and worked their way up to now earning base salaries that begin at $42k as a GM, $60k as a Regional manager (responsible for 5-10 locations), and all the way up to over a $100k as a Regional Director overseeing 10+ locations! But it all starts at the front desk – where all of our Team Players (what we call our employees) are responsible for creating a positive member experience through superior level of customer service and cleanliness.

Essential Duties And Responsibilities

Qualifications/Requirements

Physical Demands

Benefits & Perks

• Provide an exceptional customer service experience.
• Assist in recruiting, hiring, and developing an entire team of high performers
• Assist General Manager with staff oversight and management
• Assist in scheduling and supervising staff.
• Assist in ensuring entire team is providing a world class member experience at all times
• Assist in resolving member, staff, and club issues, concerns, and challenges, as they arise
• Involved in all front desk related activities including but not limited to:
• Check members into the system.
• Take prospective members on tours then assist them with the new account sign-up process
• Facilitate needed updates to member’s accounts.
• Contribute to and assist in oversight of detailed cleaning in all areas of the facility.
• Assist in supply ordering, within club needs and budget parameters.
• Assist in tracking statistics and reports (weekly, monthly, and annually).
• Backup support for any employee who is absent.
• Superior customer service skills, preferably in the fitness industry.
• Experience working as a Member Service Representative at Planet Fitness.
• Solid supervisory, diplomacy and listening skills.
• Basic computer proficiency (Microsoft Suite).
• Hard working, enthusiastic and energetic!
• Strong problem resolution skills.
• Current CPR Certification required.
• High school diploma/GED equivalent required.
• Must be 18 year of age or older.
• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter commercial cleaning products during shift.
• Our team players and members are our top priority! That’s why we are following super-strict safety and cleaning protocols.
• Mask up! All of our team players are required to wear masks at all times while in-club and members are required to follow all state & local mask mandates.
• Squeaky Clean! We’ve always been known for our clean clubs, but we have kicked that up to ensure our equipment and facilities are effectively sanitized against COVID-19.
• Social Fitnessing! We offer a touch-less check in for our members and promote keeping a safe distance between all.
• Need a day off? Full time employees have paid leave to take a break!
• Make payday any day by taking advantage of our financial wellness benefit, MyFlexPay
• Every Team Player receives a FREE Planet Fitness Black Card Membership
• Our Employee Assistance Program (EAP) gives you free and confidential access to counseling resources
• PLUS - Paid Time Off (PTO), Paid Parental Leave, and Health Insurance Benefits are offered to all eligible Team Players
  

What are you waiting for?Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.