Team Manager, Specialized Services

First Investors Financial Services, Inc.; Dallas, Northern (TX, KY); Hybrid; USD 70,000 - 100,000; Full time

Job summary

Stellantis Financial Services, Inc. is seeking a Specialized Service Team Manager to lead operations, improve processes, and ensure compliance with federal and state regulations.

You will guide cross-functional teams, monitor performance, and drive continuous improvement while upholding corporate policies. Applicants should have experience in collections or repossession leadership and be eligible to work in the United States.

Qualifications

• Two years' experience in Auto Repossession, Collections, or Remarketing.
• At least one year in a team lead or supervisory role.
• Ability to read and write clear communications; basic math skills.

Responsibilities

• Lead the specialized service team to drive operational excellence.
• Monitor staff performance and drive accountability.
• Develop, implement, and improve business processes.
• Coordinate with Compliance to meet CFPB, state, and local requirements.
• Lead regular team meetings and align departmental objectives.
• Provide coaching, training, and performance reporting.
• Manage account assignments and policy compliance (RTC, SCL, SSCRA).
• Respond to audit inquiries promptly and accurately.
• Perform additional duties as assigned.

Skills

Team leadership

Microsoft Excel

Microsoft Word

Regulatory knowledge

Clear communications

Education

High School Diploma / GED

Tools

Office Suite

Job description

Stellantis Financial Services (SFS) is the new captive finance company for one of the world's leading automakers and a mobility provider with iconic brands including Abarth, Alfa Romeo, Chrysler, Citroën, Dodge, DS Automobiles, Fiat, Jeep®, Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall, Free2move and Leasys.

Our exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years. Join our world class team and culture and contribute to our core mission which is enhancing our customer's experience.

Position Summary

The Specialized Service Team Manager role is responsible for providing strategic leadership to the specialized service team, ensuring operational excellence through the development, implementation, and continuous improvement of business processes. Key responsibilities include monitoring staff performance, driving accountability, and fostering a culture of high achievement. The position also ensures strict adherence to corporate policies and compliance with all applicable federal and state regulations.

Essential Duties and Responsibilities

• Partner with cross-functional teams to streamline operations and enhance process automation.
• Respond promptly to audit inquiries from the Compliance Department, ensuring full adherence to CFPB, state, and local regulatory requirements.
• Lead the development of strategic initiatives, optimize workflows, and monitor performance metrics across specialized service functions.
• Facilitate regular team meetings to define, refine, and align short- and long-term departmental objectives.
• Address and resolve escalated issues, manage daily task distribution, and maintain effective communication across departments.
• Deliver tailored training programs for new hires and provide ongoing coaching and support to existing team members.
• Support leadership in the creation of performance reports and trend analyses to guide strategic decision-making.
• Oversee account assignments and ensure compliance with RTC, SCL, SSCRA, Bankruptcy protections, and internal corporate policies.
• Perform additional duties as assigned to support departmental and organizational goals.

Qualifications and Competencies Required

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Required Experience

• A minimum of two (2) years of experience in Auto Repossession, Collections, or Remarketing.
• At least one (1) year of experience in a team lead or supervisory role.

Skills Required

• Ability to read and comprehend basic instructions, short correspondence, and memos; and to write clear, concise communications.
• Proficiency in performing basic mathematical operations including addition, subtraction, multiplication, and division using whole numbers, fractions, and decimals.
• Demonstrated ability to apply sound judgment and follow detailed written or verbal instructions.
• Working knowledge of Microsoft Excel and Microsoft Word.
• Familiarity with and adherence to the Fair Debt Collection Practices Act, as well as applicable local, state, and federal collection laws.

Education

• High School Diploma / GED

Additional Requirements

• Overtime required – required on an as needed basis.
• Travel 0-10% - as required on an as needed basis.
• Must live within a commutable distance of the following cities: Atlanta, GA

Qualifications Preferred

• Directly supervises employees and carries out supervisory responsibilities in accordance with the company’s policies and applicable laws.
• Responsibilities include interviewing, hiring, and training employees, planning and assigning, directing work, appraising the performance of employees, rewarding and disciplining employees, addressing complaints, and resolving problems.
• Although this position should provide authority to lead and oversee day-to-day operations, it shall not provide the authority to take the following actions without consulting with the Human Resources department: hire, fire, promote/transfer/demote, or discipline an employee in a formal manner.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Work Schedule

This position requires the ability to work various shifts to accommodate business needs. Typically, between the hours of 8AM-6PM Monday through Friday and on weekends as needed. Travel is required 10% of the time.

An applicant must be authorized to work in the United States to be eligible for this position. Stellantis Financial Services, Inc. will not sponsor applicants for work visas of any type for this position.

Stellantis Financial Services, Inc (SFS) is an equal opportunity employer and is committed to providing its employees an environment that is free of harassment, discrimination, and intimidation. It is the policy of SFS to comply with all applicable employment laws and regulations and to provide equal opportunity for all qualified persons and to not discriminate against any employee or applicant for employment because of race, color, religion, sex, age, national origin, disability, pregnancy, sexual orientation, veteran status, gender identity or expression, change of sex, and/or transgender status or any protected status. Candidates must possess authorization to work in the United States. This policy applies to recruitment and placement, promotion, training, transfer, retention, rate of pay and all other terms and conditions of employment. Employment and promotion decisions will be based solely on merit, ability, achievement, experience, conduct and other legitimate business reasons.