Repossession Team Manager

First Investors Financial Services, Inc.; Dallas, Northern (TX, KY); Hybrid; USD 70,000 - 100,000; Full time

Job summary

Stellantis Financial Services, Inc. in the United States is seeking an experienced Repossession Operations Manager to oversee the repossession team, drive strategic initiatives, and ensure compliance with CFPB and other regulatory standards.

You will partner with Risk, Compliance and Digital teams to optimize workflows and respond to audits with accuracy. Responsibilities include managing repossession vendors, monitoring regulatory updates, and leading cross-functional process improvements

Qualifications

• Minimum 2 years of auto repossession, collection, or remarketing experience.
• Minimum 2-year team lead/supervisor experience.
• High school diploma or equivalent.

Responsibilities

• Oversee the repossession team and related workflows.
• Drive strategic initiatives to enhance operational efficiency.
• Ensure compliance with federal and state regulations, including CFPB standards.
• Manage vendor relationships and monitor regulatory updates.
• Lead cross-functional projects and provide hands-on training to staff.
• Create reporting for senior leadership on KPIs, trends, and workload.

Skills

Team leadership

Regulatory compliance awareness

Cross-functional collaboration

Education

High school diploma or equivalent

Tools

Microsoft Excel

Microsoft Word

Job description

Stellantis Financial Services (SFS) is the new captive finance company for one of the world's leading automakers and a mobility provider with iconic brands including Abarth, Alfa Romeo, Chrysler, Citroën, Dodge, DS Automobiles, Fiat, Jeep®, Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall, Free2move and Leasys.

Our exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years. Join our world class team and culture and contribute to our core mission which is enhancing our customer's experience.

Position Summary:

The core responsibilities of this role include overseeing the repossession team, driving strategic initiatives to enhance operational efficiency, and consistently evaluating process effectiveness. It requires ensuring all activities align with corporate policies and comply fully with federal and state regulations. Success in this position demands a strategic mindset, a strong focus on process improvement, and a thorough understanding of the legal landscape to uphold the highest standards of compliance and ethical conduct.

• Partner with Risk Management, Compliance, and Digital teams to streamline operations through automation and ensure timely responses to audits in alignment with CFPB and other regulatory standards.
• Manage vendor relationships for repossession assignments, enhancing efficiency while maintaining strict compliance with legal and contractual obligations.
• Monitor and implement regulatory updates, ensuring all departmental procedures remain current and compliant with federal, state, and local laws.
• Lead cross-functional business initiatives focused on strategic planning and workflow optimization across multiple operational channels.
• Conduct goal-setting sessions to establish clear short-term targets and long-term objectives that drive departmental growth and performance.
• Deliver hands-on support and training to team members, resolve escalated issues, and guide daily operations to foster continuous development.
• Create and maintain reporting systems that provide senior leadership with insights into key performance indicators, operational trends, and workload distribution.
• Oversee the full lifecycle of the repossession process, including account selection, vendor coordination, legal compliance, and handling of vehicle reinstatements and redemptions, while safeguarding sensitive consumer data with strict confidentiality.

Qualifications and Competencies Required To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Required Experience:

• Minimum 2 years of auto Repossession, Collection, or Remarketing experience. Minimum 2-year Team Lead/Supervisor experience

Education:

High school diploma or equivalent

Additional Requirements:

• Overtime required – N/A
• Travel 0-10% - as required on an as needed basis.
• Must have reliable transportation and live within a commutable distance to one of the following cities: Dallas, TX (Hybrid)

Qualifications Preferred:

• Demonstrates ability to read and write simple instructions, correspondence, and memos with clarity and accuracy.
• Performs basic mathematical operations—including addition, subtraction, multiplication, and division—using whole numbers, fractions, and decimals.
• Applies sound judgment to follow detailed yet straightforward written or verbal instructions effectively.
• Proficient in Microsoft Excel and Word; adheres to the Fair Debt Collection Practices Act and all relevant local, state, and federal collection laws.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodationsmay be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

An applicant must be authorized to work in the United States to be eligible for this position. Stellantis Financial Services, Inc. will not sponsor applicants for work visas of any type for this position.

Work Schedule: This position requires the ability to work various shifts to accommodate business needs. Typically, between the hours of 8AM-6PM Monday through Friday and on weekends as needed. Travel is required 10% of the time.

Stellantis Financial Services, Inc (SFS) is an equal opportunity employer and is committed to providing its employees an environment that is free of harassment, discrimination, and intimidation. It is the policy of SFS to comply with all applicable employment laws and regulations and to provide equal opportunity for all qualified persons and to not discriminate against any employee or applicant for employment because of race, color, religion, sex, age, national origin, disability, pregnancy, sexual orientation, veteran status, gender identity or expression, change of sex, and/or transgender status or any protected status. Candidates must possess authorization to work in the United States. This policy applies to recruitment and placement, promotion, training, transfer, retention, rate of pay and all other terms and conditions of employment. Employment and promotion decisions will be based solely on merit, ability, achievement, experience, conduct and other legitimate business reasons.