Team Manager Practitioner - Orlando (On-Site)

ZP Better Together, LLC.; Orlando, Northern (FL, KY); Hybrid; USD 30,000 - 39,000; Full time

Job summary

ZP Better Together, LLC. in Orlando is seeking a Team Manager - Practitioner to oversee interpreting operations and supervise about 35 interpreters.

The role combines directing daily call-center activities, coordinating schedules, and driving growth across VRS, Community, and VRI service lines. You must be fluent in American Sign Language and English, pass an internal interpreting assessment, and have at least three years of supervisory experience.

Qualifications

• Must possess fluent American Sign Language and spoken English language skills, accurate interpreting skills, and thorough knowledge of and adherence to the NAD-RID Code of Professional Conduct
• Must pass internal interpreting assessment
• Required 20 hours per week scheduled on the VRS platform between 6 a.m. and 6 p.m, local time, Monday through Friday
• Associates degree in Business Management, or comparable related experience; Bachelor’s Degree strongly preferred
• At least three years of supervisory experience, preferably in an interpreting-related environment
• Extensive knowledge of the deaf culture and interpreting professions
• Familiarity with FCC Regulations and RID standards
• Knowledge of software related to operations including IM Service, databases, spreadsheets, and presentation/word processing programs
• Time management skills to handle multiple priorities under pressure
• Budgeting and financial knowledge for tracking operations profitability
• Strong communication and people-management skills

Responsibilities

• Provide American Sign Language interpreting on the VRS platform
• Focus management objectives on interpreting operations
• Plan with Regional Manager the strategic growth of interpreting business lines (VRS, Community, and VRI)
• Oversee daily operations of interpreting operations including call centers, at-home interpreting, community interpreting, CART, video interpreting, and community relations
• Supervise approximately 35 interpreting staff
• Manage performance reviews of interpreters
• Approve scheduling of all interpreters in all operational areas
• Coordinate with HR and Recruiting to select and hire interpreters
• Approve time and attendance, including leave, for all interpreters
• Maintain relations with local community leaders
• Work with schedulers and business development to maintain client service and satisfaction
• Provide direction to interpreters for their care and well-being
• Provide reports on team performance and efficiency
• Maintain contact with Regional Manager on operations issues
• Ensure Mission of delighting customers with open, welcoming, inclusive culture
• Collaborate with support management on department-wide initiatives
• Perform other duties as assigned

Skills

ASL interpretation

English proficiency

Supervisory experience

Leadership

Education

Associate's degree in Business Management

Bachelor’s degree preferred

Tools

IM Service

Database

Spreadsheet

Presentation software

Word processing

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Hourly Full-Time Management Orlando, FL, US

7 days ago Requisition ID: 1390

Team Manager Practitioners are regularly scheduled to work 20 hours each week as interpreters while also managing the interpreting operations of their assigned team. This position is open to both internal and external candidates.

• Provide American Sign Language interpreting on VRS platform.
• Focus management objectives on interpreting operations.
• Plan with the help of the Regional Manager the strategic growth of the interpreting business lines (VRS, Community, and VRI).
• Oversee the daily operations of the interpreting operations, including call centers, at-home interpreting, community interpreting, CART, video interpreting, and community relations.
• Supervise approximately 35 interpreting staff.
• Manage the performance reviews of interpreters.
• Approve the scheduling of all interpreters in all operational areas.
• Coordinate with HR and Recruiting to select and hire interpreters.
• Approve time and attendance, including leave, and for all interpreters as needed.
• Maintain relations with local community leaders.
• Work closely with the schedulers and business development team members in maintaining client service and satisfaction.
• Provide direction to the interpreters for their care and well-being.
• Provide accurate reports on team performance, efficiencies, and quality.
• Maintain direct contact with the Regional Manager on all operations-specific issues.
• Assure the Interpreting Operations Team mission of delighting our customers and serving our team's is realized by creating a work culture that is open, welcoming, and inclusive.
• Partner with members of the department’s support management team to accomplish department-wide initiatives
• Perform other duties as assigned to bridge any support needed by partners, colleagues and interpreters across the company.

Team Manager - Practitioner Required Skills/Qualifications:

• Must possess fluent American Sign Language and spoken English language skills, accurate interpreting skills, and thorough knowledge of and adherence to the NAD-RID Code of Professional Conduct
• Must pass internal interpreting assessment
• Required 20 hours per week scheduled on the VRS platform between 6 a.m. and 6 p.m, local time, Monday through Friday. (Hours will be prescheduled based on staffing need/demand)
• Associates degree in Business Management, or comparable related experience; Bachelor’s Degree strongly preferred.
• At least three years of supervisory experience, preferably in an interpreting-related environment, coaching and mentoring others.
• Extensive knowledge of the deaf culture and interpreting professions.
• Familiarity with Federal Communications Commission (FCC) Regulations and Registry of Interpreters for the Deaf (RID) standards.
• Knowledge of specialized software related to departmental operations including, IM Service, database, and Internet, spreadsheet, presentation, and word processing programs.
• Time management skills to handle multiple, competing demands and priorities, and ability to work effectively under pressure.
• Budgeting and financial knowledge and skills for tracking operations profitability.
• Ability to communicate effectively and present information and respond to questions from employees, groups of clients, customers, managers, and the public.
• Basic mathematical skills including the ability to calculate figures and amounts such as discounts, interest, commissions, and percentages.
• Knowledge of departmental operations, and organizational policies, processes, and procedures.
• Human resources management skills to hire and train employees, evaluate work performance, address employee relations issues, and resolve problems.
• Management skills to establish priorities, and to effectively supervise and develop assigned staff to attain optimum skill and performance levels.
• Human relations skills to build effective working relationships with staff, customers, and community groups and individuals.

Work environment:

Employees may experience the following physical demands for extended periods of time.

• ASL interpreting on the VRS platform (40-50%)
• Sitting, standing and walking (95-100%)
• Keyboarding (40-60%)
• Viewing computer monitor, videophone, and cell phone (40-60%)
• Lifting computers and other equipment
• Position may require some travel

Compensation:

• Hourly non-exempt position
• Eligible for applicable differential pay and promo pay when interpreting
• Not Bonus Eligible

Disclaimer:

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to this job. Employees are expected to follow their supervisor's instructions and to perform the tasks requested by their supervisors.