Team Manager Practitioner - Orlando (On-Site)

Purple Communications Inc; Orlando (FL); On-site; USD 52,000 - 72,000; Full time

Job summary

Purple Communications Inc in Orlando, FL seeks a Team Manager - Practitioner to lead interpreting operations on the VRS platform and oversee a team of interpreters. This hourly, full-time role includes scheduling, reporting, and collaboration with HR for staffing needs.

Role focuses on growth of VRS, community and VRI lines, while maintaining high service levels and compliance with RID/FCC standards. Strong leadership and customer relations are essential.

Qualifications

• Must possess fluent American Sign Language and spoken English.
• Must pass internal interpreting assessment.
• 20 hours per week scheduled on the VRS platform between 6 a.m. and 6 p.m., Monday through Friday.
• Associates degree in Business Management, or comparable related experience; Bachelor’s Degree strongly preferred.
• At least three years of supervisory experience in interpreting-related environment.
• Familiarity with FCC regulations and RID standards.
• Knowledge of departmental operations, and organizational policies, processes, and procedures.
• Strong time management and budgeting skills.

Responsibilities

• Provide American Sign Language interpreting on the VRS platform.
• Oversee the daily operations of the interpreting operations, including call centers, at-home interpreting, community interpreting, CART, video interpreting, and community relations.
• Supervise approximately 35 interpreting staff and manage performance reviews.
• Coordinate with HR and Recruiting to select and hire interpreters.
• Approve scheduling and time/attendance for interpreters.
• Maintain relations with local community leaders and ensure client service satisfaction.
• Produce accurate reports on team performance, efficiencies, and quality.
• Collaborate with Regional Manager on growth strategies for VRS, Community, and VRI.

Skills

Fluent ASL & English

Interpreting assessment pass

Time management

Communication skills

Budgeting & finance

Staff supervision

HR coordination

Multitasking

Education

Associates degree in Business Management

Bachelor’s Degree preferred

Tools

IM Service

Database

Spreadsheet

Word processing

Presentation software

Internet tools

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Hourly Full-Time Management Orlando, FL, US

Team Manager Practitioners are regularly scheduled to work 20 hours each week as interpreters while also managing the interpreting operations of their assigned team. This position is open to both internal and external candidates.

• Provide American Sign Language interpreting on VRS platform.
• Focus management objectives on interpreting operations.
• Plan with the help of the Regional Manager the strategic growth of the interpreting business lines (VRS, Community, and VRI).
• Oversee the daily operations of the interpreting operations, including call centers, at-home interpreting, community interpreting, CART, video interpreting, and community relations.
• Supervise approximately 35 interpreting staff.
• Manage the performance reviews of interpreters.
• Approve the scheduling of all interpreters in all operational areas.
• Coordinate with HR and Recruiting to select and hire interpreters.
• Approve time and attendance, including leave, and for all interpreters as needed.
• Maintain relations with local community leaders.
• Work closely with the schedulers and business development team members in maintaining client service and satisfaction.
• Provide direction to the interpreters for their care and well-being.
• Provide accurate reports on team performance, efficiencies, and quality.
• Maintain direct contact with the Regional Manager on all operations-specific issues.
• Assure the Interpreting Operations Team mission of delighting our customers and serving our team's is realized by creating a work culture that is open, welcoming, and inclusive.
• Partner with members of the department’s support management team to accomplish department-wide initiatives
• Perform other duties as assigned to bridge any support needed by partners, colleagues and interpreters across the company.

Team Manager - Practitioner Required Skills/Qualifications:

• Must possess fluent American Sign Language and spoken English language skills, accurate interpreting skills, and thorough knowledge of and adherence to the NAD-RID Code of Professional Conduct
• Must pass internal interpreting assessment
• Required 20 hours per week scheduled on the VRS platform between 6 a.m. and 6 p.m, local time, Monday through Friday. (Hours will be prescheduled based on staffing need/demand)
• Associates degree in Business Management, or comparable related experience; Bachelor’s Degree strongly preferred.
• At least three years of supervisory experience, preferably in an interpreting-related environment, coaching and mentoring others.
• Extensive knowledge of the deaf culture and interpreting professions.
• Familiarity with Federal Communications Commission (FCC) Regulations and Registry of Interpreters for the Deaf (RID) standards.
• Knowledge of specialized software related to departmental operations including, IM Service, database, and Internet, spreadsheet, presentation, and word processing programs.
• Time management skills to handle multiple, competing demands and priorities, and ability to work effectively under pressure.
• Budgeting and financial knowledge and skills for tracking operations profitability.
• Ability to communicate effectively and present information and respond to questions from employees, groups of clients, customers, managers, and the public.
• Basic mathematical skills including the ability to calculate figures and amounts such as discounts, interest, commissions, and percentages.
• Knowledge of departmental operations, and organizational policies, processes, and procedures.
• Human resources management skills to hire and train employees, evaluate work performance, address employee relations issues, and resolve problems.
• Management skills to establish priorities, and to effectively supervise and develop assigned staff to attain optimum skill and performance levels.
• Human relations skills to build effective working relationships with staff, customers, and community groups and individuals.

Work environment:

Employees may experience the following physical demands for extended periods of time.

• ASL interpreting on the VRS platform (40-50%)
• Sitting, standing and walking (95-100%)
• Keyboarding (40-60%)
• Viewing computer monitor, videophone, and cell phone (40-60%)
• Lifting computers and other equipment
• Position may require some travel

Compensation:

• Hourly non-exempt position
• Eligible for applicable differential pay and promo pay when interpreting
• Not Bonus Eligible

Disclaimer:

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to this job. Employees are expected to follow their supervisor's instructions and to perform the tasks requested by their supervisors.