Team Manager - Liability

Crawford & Company; New Orleans (LA); Remote; USD 90,000 - 125,000; Full time

Benefits offered by this job

Great work from home opportunity

Benefits supporting wellness

Referral bonus program

Employee discounts access

Job summary

Crawford & Company is seeking a Team Manager - Liability to lead a high-performing claims team and drive timely disposition of liability claims in accordance with guidelines.

Role requires a Bachelor1s degree and 5+ years as a claim examiner, with strong communication, analytical, and negotiation skills. Remote work option available; leadership and risk-management experience is valued.

Qualifications

• Five or more years of progressive experience as a Claim Examiner.
• Proven leadership experience in claims management.
• Experience supervising and developing claims teams.
• Excellent verbal and written communication skills.
• Analytical ability and good mathematical aptitude.
• Good organizational and interpersonal skills.
• Ability to effectively manage, supervise, and develop employees.
• Thorough knowledge of services delivered by the branch.
• In-depth knowledge of insurance coverages, practices and negotiating skills.
• Familiarity with legal, medical and technical disciplines.
• Industry designations preferred but not required (IIA, AIC, AEI and/or CPCU).
• Where applicable, has passed state licensing requirements for lines of insurance handled.
• Settlement authority: as noted in guidelines.

Responsibilities

• Supervise the investigation, management, and disposition of Liability claims within guidelines.
• Assist the VP/Assistant VP of Claims in managing the Service Center.
• Establish performance standards and conduct appraisals; administer corrective action as needed.
• Review and assign losses to examiners; balance workloads per staffing models.
• Coach staff on investigations, reserves, and settlement techniques; ensure compliance.
• Keep leadership informed of activities and problems; escalate as needed.
• Organize workflows in claim systems and train staff on usage.
• Attend and prepare staff for claim reviews with clients, carriers, brokers.

Skills

Leadership experience

Liability claims

Team leadership

Communication skills

Analytical ability

Math aptitude

Organizational skills

Interpersonal skills

Employee development

Insurance knowledge

Negotiation skills

Licensing knowledge

Education

Bachelor1s degree

Job description

We're Hiring: Team Manager - Liability

This is an exciting opportunity to join a global leader in claims management and make a meaningful impact through your expertise.

Why Join Crawford & Company?

• Great Work From Home Opportunity
• Excellent Crawford Benefits that Empower Financial, Physical, and Mental Wellness
• Generous Employee Referral Bonus Program
• Access to Multiple Employee Discounts

We're looking for a Team Manager - Liability with a passion for claims management and leadership to join our team!

• Proven leadership experience in claims management
• Strong background managing Liability claims
• Experience leading and developing high-performing claims teams

Role Overview:

• Supervise the investigation, management, and timely disposition of Liability claims within account, carrier, and company guidelines.
• Assists the VP and/or Assistant VP of Claims in managing the Service Center.

• Bachelor's degree or equivalent experience required
• Five or more years of progressive experience as a Claim Examiner, or the equivalent, demonstrating the technical expertise to handle the most complex cases with a high degree of judgment and discretion.
• Previous supervisory experience desirable
• Excellent verbal and written communication skills.
• Analytical ability.
• Good mathematical aptitude.
• Good organizational and interpersonal skills.
• Ability to effectively manage, supervise, and develop employees.
• Thorough knowledge of services being delivered by branch office.
• In-depth knowledge of insurance coverages, practices and negotiating skills.
• Familiarity with legal, medical and technical disciplines.
• Industry designations preferred but not required (IIA, AIC, AEI and/or CPCU)
• Where applicable, has passed state licensing requirements for line(s) of insurance handled.
• Settlement Authority: As noted in internal, client and or carrier guidelines.

#LI-EM3 #LI-REMOTE

• Establishes and communicates performance standards and objectives and conducts performance appraisals. Administers corrective action with regards to any performance deficiencies in line with human resource policies and procedures. Recommends/approves salary adjustments, promotions, transfers and dismissals. Administers all company human resource policies and procedures, communicates to staff, and ensures compliance both for staff and self. Counsels team members on educational and job opportunities which will enhance their career development; keeps staff informed of current trends, changes or new developments in the department and company with periodic meetings.
• Reviews, analyzes, and assigns losses to the appropriate claim examiner with directives. Ensures all directives are executed appropriately. Ensures workloads are balanced and in line with defined staffing models. Makes recommendations to improve productivity and ensure timely closures.
• Reviews files daily to provide instruction for further requirements needed based on best practice standards. Assists with reserve recommendations and approvals. Coaches personnel on investigations, damage/medical evaluations, trains on reserving evaluations and settlement techniques. Ensures staff adheres to both internal and external compliance standards and protocols for large loss reporting guidelines. Attends and prepares staff for claim reviews with clients, carriers and brokers.
• Keeps VP/Assistant Vice President of Claims informed verbally and in writing of activities and problems within assigned area of responsibility; refers matters beyond limits of authority and expertise to VP/Assistant VP of Claims for direction. Performs other related work as required or requested.
• Works within the Risk Tech Claim System and all ancillary systems. Organizes workflows of the Risk Tech Claim System and all ancillary systems to provide maximum productivity. May assist in the training of new and existing staff in the operation and use of the Risk Tech claim system and other various systems.