Team Manager - Inside Sales

TeamViewer; Tampa (FL); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Onsite Midtown Tampa

Competitive compensation

Flexible PTO

401(k) with employer matching

Health insurance

Parental leave

Life insurance

Disability coverage

Team events

Open door policy

Job summary

TeamViewer is seeking a Team Manager - Inside Sales to lead and develop our Inside Sales teams from the Midtown, Tampa, FL office. You will drive performance, coach staff, and align with Marketing and SSE to execute campaigns that maximize customer value.

You will hire, train and manage your team, ensuring targets are met while maintaining a focus on exceptional customer service and cross-/upsell opportunities across the TeamViewer product platform.

Qualifications

• Degree in Business Information Technology, Applied Computer Science, Economics or comparable IT-related education with relevant experience.
• Experience in Inside Sales/Enterprise Sales.
• Excellent analytic skills and ability to apply findings to campaigns and processes.
• Strong communication and intercultural competence.

Responsibilities

• Lead and develop the Inside Sales team to meet individual and departmental KPIs.
• Identify cross-/upsell potentials and expand the TeamViewer product platform.
• Hire, train and manage staff schedules, leave approvals and performance development.
• Collaborate with SSE and Marketing to plan campaigns and monitor results.
• Ensure seamless customer experience by coordinating with Support and other teams.
• Monitor market trends and provide recommendations for strategy and improvements.

Skills

Inside Sales exp

Analytical skills

Communication skills

Intercultural competence

Education

IT/Business degree

Job description

TeamViewer provides a leading Digital Workplace platform that connects people with technology—enabling, improving and automating digital processes to make work work better. Our software solutions harness the power of AI and shape the future of digitalization.

We believe that our diverse teams and strong company culture are key to the success of our products and technologies, that hundreds of millions of users around the world and around 645,000 customers across all industries rely on. With more than 1,900 employees worldwide, we celebrate the unique perspectives and talents that each individual brings to the table and foster a dynamic work environment where new ideas thrive. Are you ready to join our team and make an impact?

The Team Manager - Inside Sales is responsible for the organization and development of our Inside Sales teams. Working as part of the global Sales leadership team, you will lead and motivate the team to reach individual and department KPIs and deliver exceptional service to our customers.

• Successful establishment and expansion of business relationships with TeamViewer customers
• Identification of cross and up-sell potentials and distribution of the entire TeamViewer product platform
• Control and steer your team KPI's and report on a regular basis to the EVP
• Stay updated about your markets, current campaigns, targets and actual numbers
• Foresee possible obstructions together with SSE to further improve internal processes and increase productivity of your team
• Ensure the knowledge transfer within your team and constantly strive to increase the level of customer service provided
• Stay engaged in everyday tasks, identify possible improvements and process optimizations to support your colleagues on any questions
• Evaluate market performance data, monitor market trends, external factors impacting on sales performance and provide recommendations for future strategies and improvements.
• Work closely with SSE and the Marketing team to plan and implement campaigns for your markets
• Consistently align and work with Customer Support to ensure our customers receive a seamless experience with our product
• Be fully responsible for hiring, training and further development of your team
• You create and manage staff schedules, including shift assignment, holiday approval and leave management

Qualifications:

• Degree in Business Information Technology, Applied Computer Science, Economics or a comparable education in the IT field with relevant experience.
• Experience in Inside Sales/Enterprise Sales
• Excellent analytic skills and ability to implement findings in the most successful way (marketing campaigns, reorganization of the daily work, improvement of processes, etc.)
• Strong communication skills, positive attitude and a high level of intercultural competence

What we offer:

• Work location is Onsite - Midtown, Tampa, FL office
• Competitive compensation and bonuses
• Flexible PTO and paid holidays
• 401(k) with employer matching
• Comprehensive Health insurance package including the option of 100% employer-paid medical coverage
• Up to 12 weeks of Parental Leave
• Basic Life Insurance, Short-Term & Long-Term Disability, 100% employer-paid
• Quarterly teambuilding events, leadership luncheons, and companywide “All Hands” meetings
• Open door policy and business casual dress code
• We celebrate diversity as one of our core values. Join c-a-r-e and lead change initiatives together with us!

TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.

If you require any accommodations or adjustments during the application or hiring process, including interview or onboarding support, please reach out to your Talent Acquisition Partner, who will be happy to support you.