Team Manager - Inside Sales

TeamViewer; Clearwater (FL); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive compensation and bonuses

Flexible PTO and paid holidays

401(k) with employer matching

Health insurance package including 100

Parental Leave (up to 12 weeks)?

Life Insurance

Short-Term & Long-Term Disability

Team building events

All Hands meetings

Open door policy

Job summary

TeamViewer is seeking a Team Manager for Inside Sales to lead and develop the global Inside Sales team, drive KPIs, and deliver excellent service to customers. You will identify cross-sell opportunities, monitor market performance, and collaborate with Marketing and Support to optimize campaigns and customer experience.

Based onsite at the Midtown, Tampa, FL office, the role includes hiring, training, shift planning, and ongoing process improvements to boost productivity and results.

Qualifications

• Degree in Business Information Technology, Applied Computer Science, Economics or comparable IT field with relevant experience.
• Experience in Inside Sales/Enterprise Sales.
• Excellent analytic skills and ability to implement findings to improve campaigns and processes.
• Strong communication skills and high intercultural competence.

Responsibilities

• Establish and expand business relationships with TeamViewer customers.
• Identify cross-sell and up-sell potentials across the TeamViewer product platform.
• Control and report team KPIs to the EVP on a regular basis.
• Stay updated on markets, campaigns, targets and actuals.
• Lead staffing, training and development of the Inside Sales team.
• Plan staff schedules, holiday approvals and leave management.
• Collaborate with SSE and Marketing to plan campaigns and ensure seamless customer experience with Support.
• Evaluate market performance data and provide strategic recommendations.
• Drive process improvements to increase team productivity.

Skills

Experience in Inside Sales

Analytical skills

Strong communication

Intercultural competence

Education

Degree in Business Information Technology, Applied Computer Science, Economics or a comparable IT field with relevant experience

Job description

TeamViewer provides a leading Digital Workplace platform that connects people with technology—enabling, improving and automating digital processes to make work work better. Our software solutions harness the power of AI and shape the future of digitalization.

We believe that our diverse teams and strong company culture are key to the success of our products and technologies, that hundreds of millions of users around the world and around 645,000 customers across all industries rely on. With more than 1,900 employees worldwide, we celebrate the unique perspectives and talents that each individual brings to the table and foster a dynamic work environment where new ideas thrive. Are you ready to join our team and make an impact?

The Team Manager - Inside Sales is responsible for the organization and development of our Inside Sales teams. Working as part of the global Sales leadership team, you will lead and motivate the team to reach individual and department KPIs and deliver exceptional service to our customers.

• Successful establishment and expansion of business relationships with TeamViewer customers
• Identification of cross and up-sell potentials and distribution of the entire TeamViewer product platform
• Control and steer your team KPI's and report on a regular basis to the EVP
• Stay updated about your markets, current campaigns, targets and actual numbers
• Foresee possible obstructions together with SSE to further improve internal processes and increase productivity of your team
• Ensure the knowledge transfer within your team and constantly strive to increase the level of customer service provided
• Stay engaged in everyday tasks, identify possible improvements and process optimizations to support your colleagues on any questions
• Evaluate market performance data, monitor market trends, external factors impacting on sales performance and provide recommendations for future strategies and improvements.
• Work closely with SSE and the Marketing team to plan and implement campaigns for your markets
• Consistently align and work with Customer Support to ensure our customers receive a seamless experience with our product
• Be fully responsible for hiring, training and further development of your team
• You create and manage staff schedules, including shift assignment, holiday approval and leave management

Qualifications:

• Degree in Business Information Technology, Applied Computer Science, Economics or a comparable education in the IT field with relevant experience.
• Experience in Inside Sales/Enterprise Sales
• Excellent analytic skills and ability to implement findings in the most successful way (marketing campaigns, reorganization of the daily work, improvement of processes, etc.)
• Strong communication skills, positive attitude and a high level of intercultural competence

What we offer:

• Work location is Onsite - Midtown, Tampa, FL office
• Competitive compensation and bonuses
• Flexible PTO and paid holidays
• 401(k) with employer matching
• Comprehensive Health insurance package including the option of 100% employer-paid medical coverage
• Up to 12 weeks of Parental Leave
• Basic Life Insurance, Short-Term & Long-Term Disability, 100% employer-paid
• Quarterly teambuilding events, leadership luncheons, and companywide “All Hands” meetings
• Open door policy and business casual dress code
• We celebrate diversity as one of our core values. Join c-a-r-e and lead change initiatives together with us!

TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.

If you require any accommodations or adjustments during the application or hiring process, including interview or onboarding support, please reach out to your Talent Acquisition Partner, who will be happy to support you.