Team Manager- Disability

Crawford & Company; Florida; Remote; USD 85,000 - 120,000; Full time

Job summary

Crawford & Company is seeking a Team Manager for Disability Claims to lead a remote, high-performing team. You will oversee investigations, manage claims, and ensure timely resolutions aligned with client guidelines.

The ideal candidate has 5+ years as a Claim Examiner, strong leadership, and deep knowledge of insurance practices. Remote role offering significant responsibility and cross-functional collaboration.

Qualifications

• Bachelor's degree or equivalent experience required.
• Five or more years of progressive experience as a Claim Examiner; capable of handling complex cases with judgment.
• Excellent verbal and written communication skills.
• Ability to effectively manage, supervise, and develop employees.
• Industry designations preferred (IIA, AIC, AEI, CPCU).
• Where applicable, has passed state licensing requirements for lines of insurance handled.

Responsibilities

• Establishes and communicates performance standards and objectives; conducts appraisals; handles salary adjustments, promotions, transfers and dismissals.
• Reviews, analyzes, and assigns losses to the appropriate claim examiner with directives; ensures workloads are balanced.
• Coaches personnel on investigations, reserve evaluations, and settlement techniques; ensures compliance with standards and participates in staff reviews.
• Keeps leadership informed of activities and problems within responsibility area; escalates as needed.
• Operates and trains staff on the Risk Tech Claim System and related systems.

Skills

Team leadership

Claim examination

Supervisory experience

Communication skills

Analytical ability

Math aptitude

Organizational skills

Employee development

Insurance knowledge

Legal/medical knowledge

Industry designations

Education

Bachelor’s degree

Tools

Risk Tech Claim System

Job description

Disability Claims Management-From Anywhere!

Lead with Impact.

Work remotely-your office, your vibe!

Empower a team and shape success

Make an impact in a role that blends strategy and service

Join us as a Team Manager - Disability and lead a powerhouse team from wherever you are! You'll oversee investigations, manage claims, and ensure timely resolutions while keeping everything aligned with company and client guidelines.

• Bachelor's degree or equivalent experience required
• Five or more years of progressive experience as a Claim Examiner, or the equivalent, demonstrating the technical expertise to handle the most complex cases with a high degree of judgment and discretion.
• Previous supervisory experience desirable
• Excellent verbal and written communication skills.
• Analytical ability.
• Good mathematical aptitude.
• Good organizational and interpersonal skills.
• Ability to effectively manage, supervise, and develop employees.
• Thorough knowledge of services being delivered by branch office.
• In-depth knowledge of insurance coverages, practices and negotiating skills.
• Familiarity with legal, medical and technical disciplines.
• Industry designations preferred but not required (IIA, AIC, AEI and/or CPCU)
• Where applicable, has passed state licensing requirements for line(s) of insurance handled.
• Settlement Authority: As noted in internal, client and or carrier guidelines.

• Establishes and communicates performance standards and objectives and conducts performance appraisals. Administers corrective action with regards to any performance deficiencies in line with human resource policies and procedures. Recommends/approves salary adjustments, promotions, transfers and dismissals. Administers all company human resource policies and procedures, communicates to staff, and ensures compliance both for staff and self. Counsels team members on educational and job opportunities which will enhance their career development; keeps staff informed of current trends, changes or new developments in the department and company with periodic meetings.
• Reviews, analyzes, and assigns losses to the appropriate claim examiner with directives. Ensures all directives are executed appropriately. Ensures workloads are balanced and in line with defined staffing models. Makes recommendations to improve productivity and ensure timely closures.
• Reviews files daily to provide instruction for further requirements needed based on best practice standards. Assists with reserve recommendations and approvals. Coaches personnel on investigations, damage/medical evaluations, trains on reserving evaluations and settlement techniques. Ensures staff adheres to both internal and external compliance standards and protocols for large loss reporting guidelines. Attends and prepares staff for claim reviews with clients, carriers and brokers.
• Keeps VP/Assistant Vice President of Claims informed verbally and in writing of activities and problems within assigned area of responsibility; refers matters beyond limits of authority and expertise to VP/Assistant VP of Claims for direction. Performs other related work as required or requested.
• Works within the Risk Tech Claim System and all ancillary systems. Organizes workflows of the Risk Tech Claim System and all ancillary systems to provide maximum productivity. May assist in the training of new and existing staff in the operation and use of the Risk Tech claim system and other various systems.